Great people!! Very helpful and always available to answer questions. Extremely knowledgeable and always ready to guide us through policies guidelines!!
I hate it when I receive a call from the agency and the person says who they are, leaves their number to return the call, but says nothing about why they are calling, I will not return a call in this case.
I appreciate how professionally you receive and work with costumers.
Very good experience.
I just moved to Maine in August. May daughter recommended your agency When I purchased my house. My interaction with you agency was wonderful. It helped make a stressful time much easier. I also purchased auto insurance with you. Thank you for all of your help.
I find your agency to be extremely professional and very responsive. I would definitely refer you to a colleague or friend. That's how I discovered you in the first place--a referral from a friend.
We have been quite satisfied with our experience with this agency. We have never (thankfully) had to put in a claim yet. James and Ann Robertson
Very efficient and proactive
I would be happier if the Agency had more leeway in handling real world special circumstances to show compassion and assist people who have had long-term patronage. The staff at the Agency is great, Allstate the company is a typical profit-driven and has none of the aforementioned compassion.
You folks are always very polite and helpful!
Exceptional service and would highly recommend your agency.
I am very happy with my experience. My one regret is that you have not secured coverage for my sister who has a second home in Old Orchard Beach. One thing that happened recently that really made me happy was that we were refinancing and needed proof of coverage for our Maine house and also property in Pennsylvania which is not covered by you, but is covered by Allstate. The rep on the phone offered and then provided proof for both homes. I was pleasantly surprised and very happy. Thank you
You did quite well assisting me with the questions on my account. While I had to call in to the hotline, which was a huge mistake, which in turn gave me many issues, the Amy Alward Agency was able to give me all the correct information I needed, and verify what I had on my account when the hotline could not. Thank you for the prompt and courteous service.
I have been vary happy with your firm thank you
I feel reassured knowing I have a great agency that I am able to contact very easily at my convenience.
Professional, timely, and accurate.
Our experience has been great with you. I would recommend you to other people. You are very helped and very personable.
I am no loner driving and am no longer a customer.
It's been ok. I expected that my rate would have dropped by know. I find that having two cars insured very expemsive.
Agents are always professional on the phone, and answer my questions in a timely manner.
Service is excellent and agents are responsive to our needs. Highly recommended.
Everyone has been very helpful. My only suggestion would be to change to 12 month policy and billing. I don't understand why it renews every 6 months. It's lots of extra paperwork. Is there a reason for that?
My experience was wonderful! The staff is friendly, courteous and knowledgeable about products. They go above and beyond to explain what coverages I have so I understand my insurance. Recently, I've worked with Christina. When I asked her what was about a million questions about my insurance, she took the time to clearly explain each product, and what I was paying for. I could tell she had a passion and dedication for profession, and I trust her with all my insurance needs.
I am satisfied.
So far so good. Still so new to the agency.
Very friendly and accessible staff, which counts for a lot. Prices seem fair enough. I haven't made any claims, though, which is the real test.
My experience with your company is gratifying. Always courteous when I call for even somerhing so small. Saving $570.00 a year is a pure blessing. Thank You
Excelent i recomende
good never had problems that alstate couldnt salve thanks bruce
Great service and low prices.
Extremely helpful. Prompt response. Great staff.
courteous and professional
very helpful, very professional, the best team
I always enjoy coming into your office, because if I have a question it get an answer.
I have been with this office since it's start and with Allstate Insurance since 1965.
billing cycle seem erratic. Feel like more than 2 bills a year or payments are not credited in timely fashion
A feeling of security s not cheap.
Very pleased with your service. Thank you.
overall...excellent. I felt like I was the only client!
It's all been very positive! I have always had excellent response time from them regarding any questions I may have.
I came in Monday Jan26, 2015, I needed to pay a bill, when I left my car wouldn't start because I had left my lights on, I went back inside, you guys were closing and ready to leave, no one had jumper cables, but a man from your agency, don't know his name, asked me if it was a standard, I said yes, and he said I can get it started! And he came out in the cold, pushed it into the street, ran down the st pushing it and got it started!! He was such GREAT help! Thank you so much!!!
I always have great service from your office. My business with your office goes back to over 50 years, when Bob Derrah was there. Now that I have 2 newer vehicles, I would like to know what you could recommend to lower my payment.
Its the same just new agent ive been with allstate like 11 12 years
fine. I could have used a bit more consideration, but I've always been treated well.
I have been with Amy and Allstate for over 20 years and have been completely satisfied with my car insurance. Thank you for being there over the years and the many more to come.
Outstanding customer service!!!!!
Always friendly people and willing to help me out.
my experience is always satisfying.
I find the people who work there very helpful and pleasant. I would have not trouble recommending the agency to my friends.
Professional and excellent service
i m very happy with this allsate, very friendly and fast
Great, I work in a customer service job and understand how important feedback is, but I get a ton of emails from AllState, may be a little to many. But overall I an Completely Satisfied. Thank you!!
The Army Akward Agency Staff are all Rock Stars!!!
I have no complaints regarding Amy Alward's Allstate office. We have been with her and Allstate for over 20 years and are very happy.
Allstate is always available!
The Alward agency is very responsive, professional and well organized meeting all my insurance needs in the state of Maine.
I have been pleased with your service!
Please stop emailing and calling us. I know you want to maintain a presence, but every time you call us you are really trying to make us purchase more insurance.
I enjoy doing business with professional people.
Very fair pricing on your insurance rates and very satisfied with your agency
I always had nothing but the best of service.
I've always felt that you folks have been there whenever I've needed your help. Thank you so much.
Very attentive and you are available when needed
Best customer service!
When it comes to homeowners insurance needs I find your Agency to be very helpful. Every agent I have dealt with was a Professional and customer service oriented. Keep up the good work!
Rich Lacomis, Sr.
Has been excellent since day 1!
i love it you are good
Am very happy with the service
Great customer service. Great quote.
I have enjoyed a very satisfying relationship with Amy Alward Agency for ten years.
I had trouble with my well due to act of nature and was told my insurance does not cover. I am not sure what homeowners insurance is for if it does not protect damages. Very disappointed and I still do not have water after nearly going on a year!! I was sent a copy of my policy and it tells what is covered but it does not say that this issue is not covered.
Love being a client of this specific agency-----they are pro-active and always keep you informed via email, regular mail and it is nice to know you can just pick up the phone and talk to a very professional person at the other end to help you out -----they are there for their clients!
It's always an easy experence dealing with you.
Great customer service.
Awesome!! You guys do it best.
More than adequate and helpful
I always get the service I need.
I'm very pleased with the Amy Alward agency. Her employee's are always very pleasant and friendly to conduct business with. I would highly recommend her company.
your agency is a 10+. everyone is always very friendly and helpful. i feel like we are all part of a family.
You guys are awesome
seamlessly easy to continue using you.
Service was great.We were really pleased with the prices quoted and the follow-up. Our agent was prompt answering our calls.
The staff is great and very friendly, they always know me and within seconds seem to give me all I ask and really have a superior grasp on their customer service skills and go the extra yard for their customers.
it has been a good experience so far. I have had no problems. Any questions I have had always answered in a timely manner...
SO FAR, SO GOOD.
Amy Alward Ins has always treated me well. They have been a tremendous help with any question or problem I have had. It's easy to see why Customer Service is JOB 1 for them. Mike Brosnahan