I worked with Esmeralda Orduna, Licensed Sales Associate. She did a great job and was a pleasure to speak with. Very thorough & quick.
It was good, very professional.
Happy with the service!
I like the constant updates which keep me informed.
I truly felt nice from the moment I walk thru the doors .MS Jusino greeted me with a Warm smile followed by welcome to All state .Which I felt made me feel good to know why I was there in the first place. To get car insurance. And they still treat me the same way to this day.
Courteous and thorough service provided consistently! !!
Marvin was great to work with. Quick to react and provide information. He was very pleasant and professional. I enjoyed working with him.
Your service has been excellent.
So far...so good!
Super helpful and immediate, also found them to offer the lowest cost for comparable coverage plans. Thank you much!
Service was quick and simple
I felt great, I recommend the agency.
muy buena atencion. Gracias
When I was shopping for insurance, I looked for an office that picked up the phone. After calling 10 different places, I called yours and spoke to a human. Then, I received prompt, effective and straight-forward help. Everything is done in a timely manner and if I ever have a friend who needs insurance, I will definitely recommend you.
I enjoyed it and was able to accomplish what I intended to during my visit.
I have never experienced any problems or delays with service from Allstate or from this agency in the forty or so years that I have had auto, renter's and condo insurance through them.
In general I'm quite pleased with your agency. We have a number of policies with you and you've always communicated extremely well and been more than fair on any claims procedures we've had over, gosh, 20 years of dealing with George Gray and now you. I was a little disappointed that my name and address were listed incorrectly on the most recent policy (scheduled coverage on musical instruments and cameras). But typos happen and I'm sure that will be corrected quickly. Keep up the good work!
My agent and/or the claims department could have done a better job of communicating the entire claims process. Once the estimator came out and wrote a check, the towing company was ready to pick up my vehicle. I had no clue about alternatives, like keeping the vehicle, until after I signed over the title to the car. Communicating the process to your clients is important because it may be common knowledge for your employees who do this on a day to day basis, but is very foreign to your clientele.
My experience has always been good. My agent is responsive and I have no complaints.
Very good, I felt confident in her getting me the best Quote possible.
In minutes I had everything taken care of.
I really cannot say right now i just signed up for allstate insurance 2 days ago.
So far they are doing very well
So far, my experience with Allstate in Chicago through Elizabeth Jusino has been excellent -- timely and friendly service.
You were really on top of things - no waiting to get an estimate - you let me pick the shop for repairing my automobile. Everyone was very polite and friendly. I think I get what I pay for.
My experience with your agency has been great. The persons that I have dealt with a very courteous and professional
Staff is very courteous and knowledgeable.
Always so efficient and helpful. Very personalized service.
I am very happy with the service..
Very reliable coverage
It was great. Thank you very much for everything and I will definitely recommend this office and the insurance services to all my friends and other people. Also Thank You to Marvin Soto for helping me in everything.
Marvin was very helpful to me and I don't regret on deciding to become part of the Allstate Company!
I had a pleasant experience working on obtaining quotes, than ultimately siging up for my home and auto policy with Esmeralda.
It has been a rewarding experience
Thank you for all that you do
My wife and I have always had an excellent experience with our Allstate representative.
It is a pleasure doing business with Elizabeth Jusino at Allstate. She is excellent at communicating everything through mail, email, and phone when I have called. We are very pleased with everything about our transactions with her.
Lisa Jusino is the best insurance agent I have ever dealt with. She goes above and beyond to take care of my family's needs.
Friendly, efficient,all around good job.
I feel I'm in good hands with your company and so far it's been great!
Thanks for giving my granddaughter Regina Johnson insurance coverage for her car. Your premium rate was much lower than other quotes. May she never file a claim (smile)/
Me ciento muy contento de permaneser ala familia de Allstate .
Muy buenos precios y buen servisio
Excellent and professional service, the best!
personalized, efficient and professional
my policy doesn't really require much in the way of personal contact but everything has worked fine in recent years
Customer service was excellent! Fast, smart and friendly :)
Emma is great & very helpful.
I have found you to be ready and able to answer all my questions and take care of
any needs there after. Keep up the good work !!!!
Marvin Soto is very helpful and has great customer service. I would def. recommend him to friends and family!
Very good great feelings
Very positive. Very satisfied with the different products and services. Customer service is very prompt as well as satisfactory.
Ms. Jusino's agency tries to be engaged in my insurance choices. However, I don't have a real relationship with her for 2 reasons. She inherited my accounts from George Gray, now retired, and I live outside Chicago about 35 miles away. I refer to a local agent for routine questions and services. Ms. Jusino inherited my accounts after I moved away from Chicago so I have never met with her.
I felt like all of my questions were answered. I didn't feel rushed. She took her time to explain everything to me. I felt comfortable
Elizabeth Jusino is very responsive to our needs. She even sends out birthday cards!
Good. Anytime that I needed service it was done well. I am kept informed on new information. Helped with any questions that I may have.
Worked hard to give me the best quote!
Professional, pleasant, and helpful! Who could ask for more?!
Claim numbers different from those submitted
Marvin was extremely helpful in answering all of my questions, explaining the policy/quotes, and finding us ways to save. I would definitely recommend Allstate.
Very satisfied Provided a clear explanation of my policies, answered all my questions.
allstate has been great with help in all situations,filing claims,answering questions,or saving money on premiums. I have been with Allstate almost 30 years, I love the service.
great. but do not perform community out reach
no issues at all
I am happy with allstate , I have referred a family member and they are satisfied with the service too
I need a comparison Quote inre: home/auto ins. combined, versus the policy I currently have with GEICO.
Always very helpful. Always pleasant.
Too many checkins via phone and too many letters/marketing in mail.
Never had a problem
Very pleasant. You answered my questions.
Have only had to use the roadside services and was satisfied with the results. Feel certain that this is only an indication of the fine service that would be provided if needed, hope not though.
I've been happy for the past 10 years.
I am completely satisfied with allstate at this point. My experience has been great.
very good service always returns calls
Excellent. Especially happy with the consistent check-ins to review policies and friendly customer service.
Elizabeth Justino and her staff were helpful & responsive.
Courteous and helpful staff.
It was a smooth transition, I was very happy with my Agent, who told me she would take care of everything, transferring. All my information to All State.
The fact that our agent was able to find more savings for our cars, and mortgage insurance. She showed interest in our needs.
I feel comfort and happy
So far it has been a very good one.
I had a very good experience at the agency.When I arrived I was greeted and promptly waited on. All mt questions were answered. All in all a great experience.