Setting up my auto, condo and umbrella coverages and contracts was made very painless and timely by Nate Touchette. We are extremely pleased by the mimimumization of correspondence from Allstate. Good and fast feedback to questions and requests.
Very positive. Willing to spend time to understand our insurance needs and to adjust coverage accordingly, still saving money!
It was great ! Also I have sent some of our friends to you who moved here from Wisconsin recently.
I felt like they cared about my business
Great customer service!!!
Your team made me feel welcomed and took the time with a (new home owner) to explain options, you were quick to return calls. Customer service was your main concern. Putting me at ease. Feeling like someone was there with me every step of the way.
My experience to date has been very satisfactory and all issues have been resolved promptly.
We felt like all our needs were met and questions answered in a timely and professional manner. We were very impressed with the high level of service.
Very helpful in assisting and recommending my coverage.
We would rate you a 10!!!!!! You are very helpful and we would RECOMMEND you to
others. We have nothing but good things to say about ALLSTATE.
Brad and Bonnie Wynn
It is still early in what I believe will be a long term relationship. Kevin has been extremely helpful in assisting my relocation to Florida. I couldn't be more satisfied.
Friendly, professional and informative. Good value.
very good so far.
Kevin was very knowledgable and explained everything in great detail.
Extremely professional, great with potential customers and definitely existing customers.they are peoples, people nothing is left to question the agency goes over and above my expectations!! As successful businesses say take care of the customer and the customer will take care of you
Great personal service
Great,I think your receptionist is top notch,some day I would like to stop in and introduce my self,you guys seem to make a good team.
BEST REGARDS,WALT DRISCOLL
Can't say enough positive remarks about your agency and all of the employees!
Fabulous service, always quick and efficient!-Thank You!!
I was impressed with the follow through and the service and effort to close the deal.
It is a pleasure to have you as our insurance agent!
I had a very positive experience with the East and Greenwell agency. They are very attentive, responsive and customer service oriented. The follow up to ensure I was satisfied was also a plus.
I would highly recommend this agency.
I was very pleased with how well you listened to my concerns then tailored the policies to my needs
Nice folks - went the extra mile!
I found my experience to be quick, easy and professional.
I was very satisfied with the way that everything has been handled. I would highly recommend Allstate Insurance to my friends.
No issues, friendly, fast service, fair prices.
Our dealings with East & Greenwell always leave us feeling so good about our decision to dump State Farm after 36 years. If a good neighbor gouges you for coverage you don't need and hassles you with clerical errors that cost you time over and over again than perhaps you, too, should consider moving to a new state, Allstate. We are well cared for at all times and treated like an appreciated customer.
Very concerned for our needs , it's a pleasure doing business with your company
Very helpful and professional.
We were very pleased with the service of the East & Greenwell Insurance Agency. They are efficient and responsive to questions and issues, not to mention very friendly.
Kevin was extremely keowledgeable and very pleasant to work with. I have sent everal of my friends to him because of his great treatment my wife and I.
I recommend you to my customers because Nate Touchette always provides great service!
Enjoyed working with Cynthia. Prompt and knowledgeable and always followed through.
Easy to work with and excellent follow through.
It was a very pleasant and easy experience.
Very happy with the customer service. You always respond so quickly!!!!
East & Greenwell is the best team on the field. Any time I need to reach the team, they are only a phone call away and that kind of personal attention to their customers make East & Greenwell my "go-to" for all my insurance needs.
Kevin and staff are always so well informed and helpful. The best.
Was so thankful that I could trust in an insurance agent and also he in us. Kevin Greenwell throughly explained all the processes for transferring our home and auto to Allstate from USAA. He was very patient and understanding with his ability to explain all the features that was available to us. Highly recommend him and team.
very informative and helpful with my many questions.
Very helpful and pleasant to deal with
Personal, friendly service. Knowledge of the industry.
It was a very good experience. Will definitely continue doing business with you...ed
Nate is a real credit to your agency, period.
I looked to many people for help and information while considering where to get insurance since moving to Florida. Most just went through the motions of getting the basic information. I choose your organization based on the caring and professional manner that was given to my insurance needs from everyone in your office. Your organization helped me get the "right" insurance for my needs. I was left with the feeling that I have friends at your office.
Very good, everything was taken care of very professionally & quickly, Nate Touchette was excellent.
We were made to right at home from the very beginning and that our business was truly welcomed and appreciated. Cynthia has provided us with the best service than we have ever experienced in an insurance agent. The best part...better coverage, more coverage and all at a substantial savings.
Very helpful, answered all my questions, advised some changes, which made sense. Since my first visit, the staff have answered some questions, and were very polite.
Excellent, helpful, and sincere!
Kevin and his team did a great job. They were very prompt in getting back with me and answering any questions I had. They made the process very simple.
We have been customers for over twenty years - that says it all! Thanks for doing a great job.
Service has been prompt.
I feel like you guys really think outside the box and I feel your service is top notch. I have referred people to you and will continue to do so. It is difficult to find people that are truly interested in providing good service these days.
Every time I have called the agency, a live person answered the phone. Answers to my questions were promptly given in a courteous, friendly and professional manner. On occasion, more information was needed. That information was obtained by your people and a prompt return call to me was made.
In short, I feel very good about my experience with your agency.
Appreciate having a knowledgeable P&C Agent like Kevin to handle our H.O., Auto and PCAT insurance coverage.
We were very happy with the advice and service we received at the agency.
We now feel confident that we have the coverage we need, and have combined
coverage to also save money. The management and staff at this office are
Very satisfied with your service
I finally feel we found a company and an agent we can trust as well as rely on!
Very good rates and friendly service.
Very satisfied at this time.
Hi Kevin, I know and feel you guys are great! I hope you have a good 2015! Thank you Kevin! Michael Klutsarits
Very pleasant and efficient
Always satisfied with my contacts with Kevin Greenwell. Whenever I've had questions, they were answered quickly and to my satisfaction.
So far - better than good!
I felt I was dealing with a honest and knowledgeable outfit that listened to what I needed and made appropriate suggestions as to how to meet my needs..
Brady Colas has been helping me with a lot of things relative to our many policies - dropping old policies, starting new policies, changing policies, providing info to lenders, letting me know when payments are due, answering my many questions, ..... She is outstanding and a pleasure to with!!!
Kevin Greenwell and all the staff are very competent, helpful, courteous and prompt.
Your the best. Thank you!
I always get answers to my questions and the team is very helpful.
WE are comfortable with you guys and we feel if the need you would help if the situation arises , thats the most important , not the cost as much as service , we hope you agree
Nothing but good to say
Responsive agency, I hope to never file a claim.
We have been treated with respect each time we called. Your agency has answered all of our questions!
I feel confident that my requests, changes in coverage, etc., will be handled quickly and competently. And they are. Those qualities are very important to me.
service & attitude were cordial seem to have customer's intrest at heart.
We instantly liked Everyone we have talked to since we made the decision to go with your Agency.
Wonderful. Your agencies flexibility in addressing the customer needs is fabulous. I always get my issues answered no matter who I talk to. What a team! Also, what a leader!
Best of luck!
Very good at communication and responsive to requests.
Great service. Office is very responsive.
Worked with Nate Touchette. Very professional. Made everything very easy and seamless. Explained details of policies very well. Handled everything quickly and in the proper manner. Always followed up promptly with any questions I had. Got much more from my policy for a much better price than my previous carrier.
Service and friendliness of the staff is great,
positive experience. easy to talk with and always returns phone calls.
Kevin is extremely responsive. He searches for the proper and best product for his client's needs. I would recommend him and his agency to anyone who would inquire.
Excellent customer service from the staff and the personal service and quick responses from Kevin are exceptional!
I'm always greeted warmly when I go to the office. Everyone friendly and seem to want to help.
Very attentive to all my needs. Always a quick response
Impressed ! That's what I am about your service ,effort and friendliness. Thank you so much for being very efficient and very pleasant!
Have a very Merry Christmas and a wonderful new year ,
Sheila Mahoney, Naples, FL
I am very pleased with my services, will let you know when or ever I have a need for the services that I am paying for, so far I am a very lucky lady.
My problems are always solved in a timely manner
So far very good.
Best agency in Florida for kindness and service and knowledge of product
Great, friendly service. I have recommended Kevin and his agency to my friends!
Kevin was amazing, gave us the best price, best coverage and worked to get it in place when we needed it. Thank you Allstate. Kevin represents you well!
Having dealt with Kevin for the last two years I now firmly believe That my insurance needs are in good hands and will be managed by a very competent team.
Very responsive & helpful.
Nice office. Agent seemed knowledgable
I feel confident that you have my best interests in the choices for my coverage.
Comfortable and confident
It was like a breath of fresh air! Charming, courteous, knowledeable and helpful in every way and .....LOCAL!
Really please with all aspects of our interaction.
very professional very focused on finding the right plan for our needs very positive
face to face meetings would highly recommend you to our friends
Your service is excellent.
It has been good
the most personal and positive
Friendly, knowledgeable, professional.
Nate was great to work with and very helpful.
Very Content. Working with Nate Touchette on insurance matters is a pleasure. He is friendly, knowledgeable, and provides excellent service and recommendations.
Thank you, I am happy with my experience dealing with Allstate Everyone was so helpful that I felt satisfied and relieved that they were looking out for my interest.,
I appreciate Kevin Greenwell for putting my fears at rest.,
Thank you Kevin
Your agent Nate did a very good job of getting me what I wanted, thanks!
We feel that we are definitely in good hands. We have been very pleased with the help whenever we needed it and we feel that we are saving money every month, on our car and home insurance. We have not made any claim so we cannot comment on how this would be taken care of. Hope not to have any soon if ever.
I appreciate all the assistance offered by Kevin
Very good. You are great and professional.
Nice to know we can count on you.
Your company has very good PR. And vey competitive rates
Your customer service is excellent. Jeff and Jason have always been available when I called for assistances.
very pleased with you office
My experience has always been very positive and your attention to my account has been great. I feel fortunate to have your company for my agent.
The Agent was very professional but friendly and felt they were looking out for what was best for my situation. Helpful in explaining and guiding me in making a decision to switch insurance company. Best of all there was a considerable savings which was a great factor. Thank you Kevin Greenwell and Happy Holidays!!
Fast, Friendly, Courteous and Expert Service
I will continue to send you whatever business I can due to your superior customer service attitude. Thank you & HAPPY HOLIDAYS
We are pleased with your service.
I have already sent 2 people to you and one has referred someone they feel can benefit from your service, so my comment is GREAT SERVICE !
It has been excellent for almost twenty years.
We feel safe and well looked after!
What is peace of mind worth? That is what I have with Allstate and Kevin Greenwell.
I'm pleased with the service I'm receiving. Jeff and Kevin have an extremely pleasant and courteous staff.All my concerns were always answered in a timely fashion.I would definitely recommend East and Greenwell to Family and Friends.
Very Fast, Professional and Courteous service. Your office provided exactly what I needed.
I have had very positive experience with your agency.
As mentioned to you Kevin, My Grandather, Dad, 2 Brothers and an Uncle all worked their entire careers in an agency my Grandfather began in 1910. Therefore, although I did not follow the family business, my exposure of over 75 years to the insurance business has given me an understanding of what characteristics, especially customer service, are needed to be a value to the client. With that said I want you to know you & your entire staff fit the mold of the "F.J Hermes & Sons Agency" since 1910.
It was very pleasant.
When we moved to Fort Myers this past July,the previous owner referred us to your agency.
When I called in I talked with Nate and from that point on the service has been outstanding.
Nate Touchette is a great agent which I'm sure you are aware of. He is very responsive to our needs,listens well (which most sales people do a poor job of), and is truly interested in our insurance needs.
I will when ever the time arises let other people know about your agency and the service you render.
Has always been very professional. He's always looking after his customers best interest.
Outstanding , Very responsive and courteous
Dealing with Jeff East and his team has been a great experience. We had many questions being new to Florida and got excellent advice on products and price as well as much needed local lnowledge.
I have been more than sayisfied with the service I have received from Greenwell Agency. They are most prompt if returning calls and answering the most important questions immediately.
Friendly, well-run agency with knowledgeable people who go out of their way to be helpful.
In well over 40 years of dealing with insurance companies and there agents Kevin and his firm are one of the best I have dealt with. These folks understand customer service. They also have a firm grasp on the insurance market. I am very glad to have met Kevin Greenwell.
Great people, great agency!
Great service, no complaints
Positive. Kevin was very helpful in guiding us to the type of insurance we needed for both our auto and our home.
Very professional, always working to help me make the most of my insurance.
Great service and advice, pleasant and courteous staff, good prices, everything I wanted in an agency.
Very positive. Very professional.
It has been professional and efficient.
we are very happy the way our accounts have been handled, we get answers promptly when asked questions and the agent has been always helpful.
Very good no hassles or repetitive sales pushing just inform on major issues friendly service and care about his customers Thank You
I am new to Allstate, and I am very pleased with the service, the coverage, the considerate Nate Touchette, and the reward for good driving practices.
I'm glad I met you.
Everyone works to help resolve any issues or questions I have had. Great company
Very professional and efficient.
I think this is the best insurance agency going Kevin is unbelievable with his service and I like everything about this company I tell everybody I know about it
Nate is a great representative for your company. We appreciate his trust worthy, expedient service!
Great customer service, good questions and follow up, attention to detail and fair prices. Great experience!
Someone is always there to help me with any questions I may have.
I have been with Allstate for over a year and the customer service is the BEST. I would definitely recommend them to my friends, family and neighbors.
Do not bother shopping around for cheaper rates because you can find them but you do not get the same benefits you are getting from Allstate.
Cynthia Snavley is the best!
Always get excellant service and fair prices.
Mr. Greenwell was professional, but in a heartwarming way - not cold or distant. Easy to talk to. Provided accurate information.
friendly and efficient.
Overall good impression. Very responsive to my insurance needs.
It's been great so far!
The service at this Allstate office is conducted with the utmost professionalism. All our questions were fully explained as we transitioned to our "retirement home," and we feel confident of our insurance choices. So much so, that we continue to refer Nate to our friends. He is always responsive, going over and beyond, as we continue to be fluid with our coverage. Thanks Nate!
It was a very nice experience especially when it was done over a 1250 mile distance. You were always on the other end of the phone when I needed anything.
Mr Greenwell was very helpful and he realy very nice
Great staff very responsive to any requests
Everyone in the office is always very friendly and willing to help. Our agent Nate is excellent at his job and we appreciate the personal attention. When we moved here he helped and guided us on our transition from Illinois to Florida. Which we really appreciate, thanks Nate.
Appreciated that everyone in office worked on supplying needed info.
Jeff has always been great in every contact we have with him
He is the reason we stay with Allstate
I have always had a nice reception whenever I call your office. I have referred you to my brother who recently moved to Estero. Thanks.
Mary Ann Baker
They are upfront and helpful.
Very pleased and recommend strongly to my friends and relatives .
I'm very new with Allstate. I did have very good service when I contacted Allstate about moving to Florida and needing home insurance. And then saved money by combining home insurance with my car insurance! I am very happy so far with the Allstate company.
VERY HELPFUL, FRIENDLY HELPED ME RIGHT AWAY WITH WHAT I NEEDED.
Whenever I call the office, I get a friendly greeting. My questions are answered quickly and politely. I have recommend the office to my friends and neighbors. It is a good feeling to know that I can call or drop in for advice.
Nice staff. Great service!
The service is awesome. Kevin did a very professional and honest job. He guided us through different options and even after several months he gave tracking to others needs we had. I really recommend him.
Nate was a great agent, available, informed and considerate. Exactly what you want in an insurance agent, someone you can trust.
Your office has been a pleasure to work with and it is nice to be kept up to date on our insurance needs.
I felt really comfortable . Keven did a greaty job talking me through my insurance plans, and answering all my big and little questions
Always timely responses. Much appreciated!
Kevin has been a tremendous help, & answers any questions promptly.