Allstate Insurance Agency
ONeal Insurance Group, Franklin, TN

3401 Mallory Ln

Franklin, TN 37067

Call

(615) 376-7770to quote by phone

Call

(615) 376-7770to quote by phone

Call

(615) 376-7770to quote by phone

Call

(615) 376-7770to quote by phone

Select a product to get a quote

ATV insurance

Location Details

Office Hours

Day of the Week	Hours
Mon	Available by appointment9:00 AM - 5:00 PM
Tue	Available by appointment9:00 AM - 5:00 PM
Wed	Available by appointment9:00 AM - 5:00 PM
Thu	Available by appointment9:00 AM - 5:00 PM
Fri	Available by appointment9:00 AM - 5:00 PM
Sat	Closed
Sun	Closed

After-hours appointments available.

Available 24/7 at

(615) 376-7770

3401 Mallory Ln
Franklin, TN 37067
US

Landmarks

Behind the Hyatt on Mallory Lane

635 N Main St,

Ste G

Shelbyville, TN 37160

Areas Served

Franklin, Brentwood, Thompson's Station, Nashville, Bellevue, Spring Hill, Smyrna, Fairview, Nolensville, Columbia

Languages

English, Spanish

Social

ONeal Insurance Group: Allstate Insurance

You can view my financial industry experience and background at FINRA’s BrokerCheck

Local Allstate Agency: Meet ONeal Insurance Group

Helping people is my greatest passion which led me to opening an agency in my hometown of Shelbyville in 2006. Providing outstanding customer service in a community I love, while helping friends and neighbors learn how to choose the right coverage, is very rewarding. As a native of Shelbyville, I know and love life here. My husband and I are happy to raise our two children in this community. When I’m not in the office, I enjoy soaking up the sun on Tims Ford Lake with my family. Over the years, I’ve become involved with many local organizations. My agency enjoys supporting many non-profit organizations. I have personally been actively involved with United Way and Leadership Bedford. I have also served on the Bedford County-Shelbyville Chamber of Commerce Board and on local parent-teacher organizations.

I began in the insurance industry in 1998 after receiving my bachelor’s degree in finance with an emphasis in insurance from Middle Tennessee State University. I have since opened a location in Shelbyville, as well as a location in Franklin, Tennessee where we love to spend time touring, shopping and eating.

When customers come to our agency, I want them to feel welcome. You can always stop by for a policy review or get answers to insurance-related questions. Call 615-376-7770 today to schedule your appointment today!

Products we offer:

Car Insurance Agent in Franklin
Car Insurance Agent in Franklin
Helps protect you and your vehicle if you’re involved in a car accident. At a minimum, you’ll likely need bodily injury liability and property damage liability to meet state auto insurance coverage requirements and help protect your finances if you cause an accident that injures another driver or damages their property. We also offer uninsured motorist coverage to help with your expenses if you’re hit by a driver without insurance. If you’re looking for coverage to help protect your vehicle, you might want to consider collision coverage and comprehensive coverage, which help pay repair costs if your car is damaged in a covered loss. And, optional coverages, like new car replacement coverage or loan/lease gap coverage help protect your investment in a brand-new car. I can help you choose a combination of coverages that fulfill state requirements and meet your needs. Give me a call to get a car insurance quote today!
get a quote
Home Insurance Agent in Franklin
Home Insurance Agent in Franklin
Helps provide protection for your house (dwelling) and your family’s liability as well as the things you own in and around your home such as “other structures” (detached garage, fence, etc.), your personal property (furniture, clothing, etc.) against covered perils such as fire, theft, wind/hail and more. Call me today for a homeowners insurance quote and I’ll help you get the protection your home needs and the savings you deserve with our money-saving discounts.
get a quote
Condo Insurance Agent in Franklin
Condo Insurance Agent in Franklin
Helps protect the portion of your condo, co-op or townhome for which you are responsible for (inside structure, permanent fixtures, cabinets, etc.) with dependable coverage. Condo policies are HO-6 compliant, and cover family liability and personal belongings against covered perils such as fire, theft, vandalism and more. Contact me today for a quote!
get a quote
Renters Insurance Agent in Franklin
Renters Insurance Agent in Franklin
Helps protect your personal belongings inside or outside your apartment from accidents such as, fire, theft, vandalism, and cover family liability. Give me call today to review what type of coverage makes sense for where you live and what you own.
get a quote
Motorcycle Insurance Agent in Franklin
Motorcycle Insurance Agent in Franklin
Our motorcycle policies include the basic coverage you may need, like liability coverage, which includes passenger liability coverage and uninsured motorist coverage. You can further customize your motorcycle policy with collision coverage and comprehensive coverage to help protect your bike. And, if you have a customized ride, you can help protect your aftermarket gear with optional equipment coverage. Contact me to learn about motorcycle insurance discounts and to get started with a quote for a policy that fits your needs.
get a quote
Business Insurance Agent in Franklin
Business Insurance Agent in Franklin
Allstate Business Insurance protects your business in ways other insurance might not. A business owners policy (BOP) usually includes three common types of coverage to help protect you and your small business: property coverage, general liability coverage and business interruption coverage. In addition to these basic coverages, the Allstate Business Owners Policy can be customized with additional protection to help cover more aspects of your business. I can help you tailor a policy to fit your small business’s needs. As a small business owner myself, I understand how important it is to protect what you’ve worked so hard to build. Call me for a free review of your current business policy and to learn more about insurance solutions to help protect you, your business and your employees.
Life Insurance Agent in Franklin
Life Insurance Agent in Franklin
Protect the life you want, for those that matter most. A life insurance policy can help provide financial security for your loved ones by covering expenses like the mortgage, college tuition, and other everyday living costs. Call me today to learn about the different types of coverage Allstate offers.
ATV Insurance Agent in Franklin
ATV Insurance Agent in Franklin
Help protect yourself and your all-terrain vehicle against the unexpected. We offer bodily injury liability coverage and property damage liability coverage on your ATV insurance policy. If you injure someone else or damage their property while driving your ATV, liability coverage helps pay the other person’s medical or repair bills. If your ATV is damaged in a crash, collision coverage may help. Collision coverage for your ATV helps pay for repairs if you hit another object, such as a fence or a tree. Finally, you may want to consider comprehensive coverage for your ATV in case it’s stolen, vandalized or damaged by hail or fire. Give me a call to get a quote on an ATV insurance policy today!
get a quote
Boat Insurance Agent in Franklin
Boat Insurance Agent in Franklin
Helps cover your boat on and off the water. Watercraft liability coverage helps pay for another person’s expenses if you injure them or damage their property with your boat. If you’re injured in a boating accident, watercraft medical payments coverage helps pay for your medical bills. Need to repair damage to your boat after an accident? Property coverage for your boat helps cover a crash with another boat or object (like a pier or buoy). It also helps cover theft, vandalism or fire. Help protect your boat against these covered perils during the on- and off-season. We also offer additional coverage for things like your boat trailer, fishing equipment and even towing or fuel delivery when you’re stranded. Need a boat insurance quote? Give me a call today!

10+

Years of
Experience

25+

Years in the
Community

Your Local Allstate Team

Shannon Gibbs

Licensed Sales Agency Manager

Shannon serves many positions in our office; we consider her our "Hybrid" as she handles service, sales, claims and marketing for the agency. Originally born and raised in Florida, family brought her to TN in her teenage years where she graduated high school and then attended Columbia State Columbia College majoring in Education. Shannon originally met Amanda through her son's daycare several years ago; when returning to the workforce after having her daughter, Amanda offered Shannon a Customer Service position in our Shelbyville office where she became licensed in insurance. Being able to assist the customers on insurance and helping them protect their families brings Shannon much joy. When not in the office, Shannon enjoys spending as much time as possible with her husband and children. Together they enjoy spending time with church family and friends, hosting game days and watching movies.

Della Johnson

Licensed Customer Experience Specialist

Della is the Agencies Customer Experience Specialist; she is typically the first person you come in contact with when calling our office. She is a Shelbyville, TN native also and has been with our agency for a year. She loves that her job allows her to interact with people from all walks of life and to assist them on how to protect what matters to them most. She finds excitement in her job when her coworkers excel in their position as well. In Della's spare time, she enjoys time with her family. Her children are highly involved in sports so you can usually find her at some sporting event. When she is not working or watching ball, Della is most likely baking. Her desserts are delicious. If you ever find that you need someone to talk to, Della is your person. Della expressed that she enjoys conversation, and her mind is a constant hamster wheel - it's always spinning.

Chasity Pruitt

Licensed Sales Agent

Chasity is one of the offices Customer Experience Specialists and Licensed Sales Agent. She was born and raised in the Shelbyville, TN area where she lives currently with her husband and children. She has worked in the insurance industry for several years now, beginning her career with USAA. Insurance originally began as a temporary job, but Chasity quickly discovered that she loves this industry. She loves the ability to help people be properly insured. In her spare time, Chasity and her family love to travel and try new experiences. You may also see them attending many of her son's sporting events or taking their basset hounds to the dog park.

Eric Collier

Licensed Sales Agent

Eric is one of our Licensed Sales Agents. He was born in Joliet, IL, just a little way from Chicago. When he was about 5, his family moved to Tennessee, making Murfreesboro his home. Our agency is his first entrance into the insurance industry and he's doing a great job! He is able to take his personal experiences and share his knowledge of coverages to customers. Eric enjoys his job because it helps fuel his passions and provides for his family's needs. It also helps him learn new things so he can keep advancing, "knowledge is power". Eric has many passions, including cars, history of cars, racing, games, etc. All in all, he's like a super nerd in multiple things. In his spare time, Eric enjoys spending time with his daughter and experiencing new things.

Emily Anderson

Licensed Customer Experience Specialist

Emily is our Customer Service Experience Specialist; she is typically one of the first agents you connect with when you contact our agency. Emily grew up in the suburbs of Houston, TX. She attended University of Houston for criminal justice and psychology. Growing up, Emily was a Girl Scout for about 13 years and has continued to be passionate with the organization when her daughter joined as well. Emily entered into the insurance industry almost 4 years ago. She says one of the most exciting parts of her career is being able to help customers every day, helping them be well taken care of. When not at work, Emily enjoys spending time with her family watching movies and baking.

Eugene Trevail

Licensed Customer Experience and Sales Agent

Eugene is one of our Licensed Customer Service and Sales Agents in the office. Growing up in Reno, Nevada, Eugene attended Truckee Meadows Community College where he entered in several state and national rifle spinning competitions and performed in a professional marching band. He now lives in the Knoxville, TN area with his fiancé. Being able to help people in his community by protecting their loved ones brings him sincere joy. As a recipient of a car incident that resulted in a massive pile of debt, he strives to guide customers, so they never end up in the same situation. When not in the office, you can find Eugene in his kitchen cooking or baking or camping in the Smokey Mountains. He loves playing music, karaoke and spend as much time as possible with his fiancé and cats.

Richard Brown

Licensed Customer Experience Specialist

Richard is one of our Agencies Customer Service Specialist you may speak with when you contact our office or when reviewing your insurance policies annually. Recently moving to the Middle Tennessee area, Richard has lived in Georgia most of his adult life. He graduated from University of Georgia in 1975 with a degree in Risk Management and Insurance. Richard has been in the insurance industry for almost 45 years and has a wealth of knowledge in this field. We are very lucky to have him in our agency! Richard says that he finds joy in helping people navigate through their insurance needs. He loves to build relationships with the customers and wants them to feel as though they are family. Purchasing the most liability insurance you can financially afford is the best assistance Richard wishes he could give. In his spare time, Richard likes to spend time with his wife, daughter and grandchildren. He has also expressed that chocolate and peanut butter are his two favorite food groups.

Jessica Wells

Compliance Officer

Jessica serves as our Compliance Officer, otherwise known as the "Sheriff". Jessica helps see that our agency complies with the guidelines established by Allstate, the insurance commissioner and other outside regulatory requirements. Jessica was born in St. Simons Island, GA but was raised in Middle Tennessee most of her life. She attended Motlow State Community College and Middle Tennessee State University where she competed in intercollegiate horse showing. She then spent a few months in Asia teaching English. Jessica is approaching her 5th year anniversary of working in our agency this October. In her years with us, she has loved the problem solving aspect of insurance; especially billing, even though she majored in English and Math is not her strong suit! In her spare time, Jessica enjoys going riding horses and spending time at the ball field with her husband and son.

Team O'Neal

Office Team Members

Allstate Insurance Agent Reviews

michael bailey

Mar. 5, 2026

Agent Response

Thank you, Michael, for your positive feedback! We

Thank you, Michael, for your positive feedback! We're thrilled to hear that you had a great experience with ONeal Insurance Group. Your trust in us is greatly appreciated, and we're here to continue providing reliable service for all your insurance needs. If you ever have any questions or need assistance, feel free to reach out. Amanda O'Neal - 931-684-3230

joseph buford

Dec. 25, 2025

Everything was good and thoughtful!!!

Agent Response

Thank you, Joseph, for your kind words and the per

Thank you, Joseph, for your kind words and the perfect rating! We're thrilled to hear that you found our service thoughtful. Your satisfaction is our top priority, and we look forward to continuing to serve your insurance needs. Amanda O'Neal - ONeal Insurance Group - 931-684-3230

scott vinson

Oct. 6, 2025

Great

Agent Response

Hey Scott! Thanks for the awesome 5-star review! W

Hey Scott!
Thanks for the awesome 5-star review! We love keeping things simple and “great” sounds pretty great to us. Let us know if there’s anything else we can help with down the road—we’re always here for you! Amanda O'Neal - O'Neal Insurance Group - 931-684-3230

bessie johnson

May. 15, 2025

It was very good

Agent Response

Hi there Bessie—thank you so much for the kind w

Hi there Bessie—thank you so much for the kind words! We’re so glad to hear you had a good experience. Your support means a lot to our team, and we’re always here to help however we can. If you ever need anything, we’re just a call away. Amanda O'Neal - O'Neal Insurance Group-931-684-3230

richard miles

Mar. 27, 2025

Agent Response

Thank you, Richard, for your positive feedback! We

Thank you, Richard, for your positive feedback! We're thrilled to hear that you had a great experience with O'Neal Insurance Group. Your trust and satisfaction mean a lot to us. If you ever need assistance or have questions, feel free to reach out. We're here to help!

terry sullivan

Nov. 28, 2024

Agent Response

Terry, thank you so much for your kind words and 5

Terry, thank you so much for your kind words and 5-star review!** We're thrilled to hear that you had a positive experience with our agency. Providing exceptional service is our top priority, and it's wonderful to know that we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to working with you again soon! Amanda O'Neal - O'Neal Insurance Group - 931-684-3230

meredith keyser

Nov. 8, 2024

Agent Response

Meredith, thank you so much for the 5-star review!

Meredith, thank you so much for the 5-star review! We truly appreciate you taking the time to rate our agency. Your support and trust mean everything to us at O'Neal Insurance Group. We strive to provide outstanding service and are delighted to know you had a positive experience. If there’s ever anything we can do for you or if you have any feedback to share, please don’t hesitate to reach out. Amanda O'Neal - O'Neal Insurance Group - 931-684-3230

joan jensen

Nov. 1, 2024

Agent Response

Joan, thank you for the 4-star rating! 🌟 We’r

Joan, thank you for the 4-star rating! 🌟 We’re glad you had a positive experience with us and look forward to serving you even better in the future. Let us know if there’s anything more, we can do for you! Amanda O'Neal - O'Neal Insurance Group - 931-684-3230

barry culbertson

Oct. 31, 2024

Years and years of good service!

Agent Response

Barry, thank you for the wonderful review and for

Barry, thank you for the wonderful review and for being with us for so many years! 🌟 Your loyalty and trust mean the world to us, and we’re truly grateful for the chance to serve you. Looking forward to continuing to provide you with the same great service for many more years! Amanda O'Neal - O'Neal Insurance Group - 931-684-3230

hugh smith

Oct. 31, 2024

Had no problem and well satisfied.

Agent Response

Hugh, thank you for the fantastic review! We're so

Hugh, thank you for the fantastic review! We're so glad to hear you had a smooth experience and are well satisfied with our service. We're here whenever you need us! Amanda O'Neal - O'Neal Insurance Group - 931-684-3230

li weaver

Jul. 17, 2024

The agency is very professional throughout the process.

Agent Response

Thank you for your 5-star review! We're delighted

Thank you for your 5-star review! We're delighted to hear you found our team professional throughout the process. We strive to provide excellent service to all our clients. If you have any further needs, please reach out anytime. Amanda O'Neal - O'Neal Insurance Group - 931-684-3230

matt stevens

Jun. 28, 2024

Excellent customer care and communication!

Agent Response

Thank you for your kind words! We’re thrilled to

Thank you for your kind words! We’re thrilled to hear that you had an excellent experience with our customer care and communication. We strive to provide the best service possible, and your feedback means a lot to us. We look forward to continuing to meet your insurance needs! Amanda O'Neal - O'Neal Insurance Group - 615-376-7770

brandon travis

Jun. 25, 2024

I have filed a meaningful roof claim, for a roof that shows clear damage, and each adjuster says there is no damage. Ev

I have filed a meaningful roof claim, for a roof that shows clear damage, and each adjuster says there is no damage. Every roof in my neighborhood has been replaced by this damage but Allstate continues to prevaricate and pretend to see no damage. I would not recommend Allstate simply by denying an honest and clear claim.

Agent Response

Thank you for sharing your experience. I understan

Thank you for sharing your experience. I understand your frustration with the roof claim process. At O'Neal Insurance Group, we prioritize ensuring our clients' claims are handled fairly and efficiently. I recommend escalating your claim within Allstate. If needed, we can assist in seeking further advice. Your feedback is valuable and helps us continue to advocate for our clients. Amanda O'Neal - 931-684-3230

kim davidson

Jun. 21, 2024

Yall are the BEST

Agent Response

Thank you so much for the fantastic review! We're

Thank you so much for the fantastic review! We're thrilled to hear that you think we're the best. Your support means a lot to us, and we're here whenever you need us. Thanks again for choosing O'Neal Insurance Group! Amanda O'Neal - 931-684-3230

shanda jones

May. 31, 2024

Agent Response

Shanda, thank you so much for your 5-star review!

Shanda, thank you so much for your 5-star review! We're thrilled to hear you had a great experience with O'Neal Insurance Group. Your satisfaction is our top priority, and we look forward to continuing to serve you. If you need anything else, don't hesitate to reach out! Amanda O'Neal - 931-684-3230

hannah poole

May. 30, 2024

Agent Response

Hannah, thank you so much for your 5-star review!

Hannah, thank you so much for your 5-star review! We're thrilled to hear you had a great experience with O'Neal Insurance Group. Your satisfaction is our top priority, and we look forward to continuing to serve your insurance needs. If you ever have any questions or need further assistance, don't hesitate to reach out. Thanks again for your kind words and support! Amanda O'Neal - 931-684-3230

vishvinder madan

May. 18, 2024

You all are very caring and helpful.
I thank you for your kind support and help. V best

Agent Response

Vishvinder, thank you so much for your 4.5-star re

Vishvinder, thank you so much for your 4.5-star review! We're delighted to hear that you found our team caring and helpful. Your kind words and appreciation mean a lot to us. We're always here to support you with all your insurance needs! Amanda O'Neal - O'Neal Insurance Group - 931-684-3230

james presley

May. 18, 2024

Been good

Agent Response

James, thank you for your review! We're glad to he

James, thank you for your review! We're glad to hear that you've had a positive experience with our agency. Your satisfaction is important to us, and we appreciate your support. If there's anything more, we can do for you, please don't hesitate to reach out. We're here to help! Amanda O'Neal - O'Neal Insurance Group - 931-684-3230

fran adkins

May. 15, 2024

Agent Response

Fran, thank you for taking the time to leave us fe

Fran, thank you for taking the time to leave us feedback. We value all comments and would like to better understand your experience with our agency. Your satisfaction is important to us. Please feel free to contact us directly so that we can address any specific concerns you may have. We are committed to ensuring a positive experience for all our clients. Thank you for your feedback and for giving us the opportunity to improve. Amanda O'Neal - O'Neal Insurance Group - 931-684-3230

sharon ferrell

May. 13, 2024

I made an error in a payment. Your staff was so gracious and efficiently corrected my mistake.
Thank you

Agent Response

Sharon, we greatly appreciate your 5-star review a

Sharon, we greatly appreciate your 5-star review and are pleased that we could assist you with your payment issue. Providing excellent service and resolving concerns efficiently is always our goal. Thank you for acknowledging our efforts, and please don't hesitate to reach out if you need any further assistance. Your satisfaction is very important to us! Amanda O'Neal - O'Neal Insurance Group - 931-684-3230

Allstate Online Review Policy

Your Local Allstate Team

Shannon Gibbs

Licensed Sales Agency Manager

Della Johnson

Licensed Customer Experience Specialist

Chasity Pruitt

Licensed Sales Agent

Eric Collier

Licensed Sales Agent

Emily Anderson

Licensed Customer Experience Specialist

Eugene Trevail

Licensed Customer Experience and Sales Agent

Richard Brown

Licensed Customer Experience Specialist

Jessica Wells

Compliance Officer

Team O'Neal

Office Team Members

Frequently asked questions

What are your agency hours?

Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed

Are you open on weekends?

Saturday: Closed
Sunday: Closed

Can I text your agency with questions?

Yes, we have text messaging services.

What languages do you speak?

We have staff members available who speak the following languages: English, Spanish

Do you have more than one location?

635 N Main St, Shelbyville, TN

ONeal Insurance Group is insurance licensed in the state(s) of Tennessee. If you do not reside in the state(s) of Tennessee, please go to the Find an Agent section on allstate.com to search for another Allstate Agent or Personal Financial Representative.

Based on coverages selected. Subject to terms, conditions, availability & qualifications.

This material is intended for educational purposes only. Auto and homeowners insurance, and other property and casualty insurance products, are available from Allstate Insurance Company, Allstate Indemnity Company, Allstate Property and Casualty Insurance Company, Allstate North American Insurance Co. and Allstate Fire and Casualty Insurance Company (Home Offices: Northbrook, IL); Allstate New Jersey Insurance Company and Allstate New Jersey Property and Casualty Insurance Company (Home Offices: Bridgewater, NJ); and Allstate County Mutual Insurance Company and Allstate Texas Lloyd's (Home Offices: Irving, TX). This life insurance information is provided for general consumer educational purposes and is not intended to provide legal, tax or investment advice. Life insurance also offered and issued by third party companies not affiliated with Allstate. Each company is solely responsible for the financial obligations accruing under the products it issues. Product guarantees are backed by the financial strength and claims-paying ability of the issuing company.

Securities offered by Personal Financial Representatives through Allstate Financial Services, LLC (LSA Securities in LA and PA). Registered Broker-Dealer. Member FINRA, SIPC. Main Office: 151 North 8th Street, Suite 450, Lincoln, NE 68508. (877) 232-2142.

Check the background of this firm on FINRA's BrokerCheck website.

you're in good hands^®