Allstate Insurance Agent
Amanda McDonald O NealShelbyville, TN

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Office Hours

Day of the WeekHours
MonAvailable by appointment9:00 AM - 5:30 PM
TueAvailable by appointment8:30 AM - 5:30 PM
WedAvailable by appointment8:30 AM - 5:30 PM
ThuAvailable by appointment8:30 AM - 5:30 PM
FriAvailable by appointment8:30 AM - 5:30 PM
SatAvailable by appointment
After-hours appointments available.
Available 24/7 at

635 N Main St,
Ste G
Shelbyville, TN 37160


Located behind Regions in the North Main Professional Complex

Other Locations

Areas Served

Shelbyville, Bell Buckle, Tullahoma, Unionville, Wartrace, Murfreesboro

Additional Contact

Fax: (931) 422-3318


Amanda McDonald O Neal: Allstate Insurance
You can view my financial industry experience and background at FINRA’s BrokerCheck

Local Allstate Agent: Meet Amanda McDonald O Neal

Helping people is my greatest passion which led me to opening an agency in my hometown of Shelbyville in 2006. Providing outstanding customer service in a community I love, while helping friends and neighbors learn how to choose the right coverage, is very rewarding.

As a native of Shelbyville, I know and love life here. My husband and I are happy to raise our two children in this community. When I’m not in the office, I enjoy soaking up the sun on Tims Ford Lake with my family.

Over the years, I’ve become involved with many local organizations. My agency enjoys supporting many non-profit organizations. I have personally been actively involved with United Way and Leadership Bedford. I have also served on the Bedford County Shelbyville Chamber of Commerce Board and on local parent-teacher organizations.

I began in the insurance industry in 1998 after receiving my bachelor’s degree in finance with an emphasis in insurance from Middle Tennessee State University. I have since opened a location in Shelbyville, as well as a location in Franklin, Tennessee.

When customers come to our agency, I want them to feel welcome. You can always stop by for a policy review or get answers to insurance-related questions. Call 931-684-3230 today to schedule your appointment today!

Products we offer:

  • Auto
  • Home
  • Condo
  • Renters
  • Motorcycle
  • Business
  • Life
  • ATV
  • Boat
Years of
Years in the
Education dropdown expand/collapse
Bachelor Of Business Administration-Middle Tennesse State University
Bachelor Of Business Administration-Middle Tennessee State University
Awards dropdown expand/collapse
Honor Ring-4 years
National Conference Award-3 years
Community Involvement
Community Involvement dropdown expand/collapse
Member of First Christian Church
Chairman of Shelbyville/Bedford County Chamber of Commerce
Past Chairman of Bedford County Chamber of Commerce Board Member
Board Member of the Arnold Community Council
President of the Thomas Magnet School PTO
Past President of Thomas Magnet School Parent Teacher Organization
Past Chairman of the Chamber Ambassador Program
Past Chairman of United Way of Bedford County
Past Leadership Bedford Board of Director
Past Chairman of the Economic Development and Tourism Board

Our team

Jessica Wells

Licensed Customer Experience Specialist
I grew up in the Shelbyville area and have recently moved back so that my son can attend the same school my husband and I graduated from. My insurance experience is primarily in customer service.

I enjoy being part of the team and helping customers’ so there needs are being met.

When I’m not spending time with my family, I love working with my horse or reading. We have a small hobby farm where we garden, raise dairy goats, keep chickens and enjoy riding horses.

I’m also the office craft person!

Shannon Gibbs

Licensed Sales Team Agent and Claims Specialist
Shannon serves many positions in our office; we consider her our "Hybrid" as she handles service, sales, claims and marketing for the agency. Originally born and raised in Florida, family brought her to TN in her teenage years where she graduated high school and then attended Columbia State Columbia College majoring in Education. Shannon originally met Amanda through her son's daycare several years ago; when returning to the workforce after having her daughter, Amanda offered Shannon a Customer Service position in our Shelbyville office where she became licensed in insurance. Being able to assist the customers on insurance and helping them protect their families brings Shannon much joy. When not in the office, Shannon enjoys spending as much time as possible with her husband and children. Together they enjoy spending time with church family and friends, hosting game days, going to movies and watching movies.

Jessica Wells

Compliance Officer
Jessica serves as our Compliance Officer, otherwise known as the "Sheriff". Jessica ensures that our agency complies with the guidelines established by Allstate, the insurance commissioner and other outside regulatory requirements. Jessica was born in St. Simons Island, GA but was raised in Middle Tennessee most of her life. She attended Motlow State Community College and Middle Tennessee State University where she competed in intercollegiate horse showing. She then spent a few months in Asia teaching English. Jessica is approaching her 5th year anniversary of working in our agency this October. In her years with us, she has loved the problem solving aspect of insurance; especially billing, even though she majored in English and Math is not her strong suit! In her spare time, Jessica enjoys going riding horses and spending time at the ball field with her husband and son.

Richard Brown

Licensed Customer Experience Specialist
Richard is one of our Agencies Customer Service Specialist; you may speak when you contact our office or when reviewing your insurance policies annually. Recently moving to the Middle Tennessee area, Richard has lived in Georgia most of his adult life. He graduated from University of Georgia in 1975 with a degree in Risk Management and Insurance. Richard has been in the insurance industry for almost 45 years and has a wealth of knowledge in this field. We are very lucky to have him in our agency! Richard says that he finds joy in helping people navigate through their insurance needs. He loves to build relationships with the customers and wants them to feel as though they are family. Purchasing the most liability insurance you can financially afford is the best assistance Richard wishes he could give. In his spare time, Richard likes to spend time with his wife, daughter and grandchildren. He has also expressed that chocolate and peanut butter are his two favorite food groups!

Della Johnson

Customer Experience Specialist
Della is the Agencies Customer Experience Specialist; she is typically the first person you come in contact with when calling our office. She is a Shelbyville, TN native also and has been with our agency for a year. She loves that her job allows her to interact with people from all walks of life and to assist them on how to protect what matters to them most. She finds excitement in her job when her coworkers excel in their position as well. In Della's spare time, she enjoys time with her family. Her children are highly involved in sports so you can usually find her at some sporting event. When she is not working or watching ball, Della is most likely baking. Her desserts are delicious! If you ever find that you need someone to talk to, Della is your person! Della expressed that she enjoys conversation and her mind is a constant hamster wheel- it's always spinning.

Ashley Francisco

Licensed Sales Agent
Ashley is one of our primary Sales Agent's helping to protect you and your family. She was born and raised in Coffee County, TN where she primarily works in our Manchester agency. Before coming to our agency, Ashley worked in the financial industry where she was exposed to helping customers with insurance. That piqued her interest and once she became licensed within the insurance industry, the opportunity to work in our agency came about and she felt that she couldn't pass it up! Ashley loves that her job gives her the opportunity to assist others about insurance; most people don't understand how important insurance is until it is explained so Ashley loves to be the one to do that. When not at work, Ashley enjoys going to the lake, watching her kids play sports and volunteering with the Coffee County Rescue Squad.

Chelsie Bailey

Licensed Sales Agent
Chelsie is another primary Sales Agent in our office. She was born and raised in Southern New Jersey but felt led to move to Tennessee, so she packed up and moved here without knowing anyone. She said it is one of the best decisions she's ever made! Chelsie's entrance into the insurance industry first started when she went to her personal agent for a simple address change. Her agent felt that she would be perfect in insurance and so she began the process of being licensed which ultimately led her to our agency! The love she has for her job stems from helping customers daily; helping to protect the customers and everything they have worked hard for. In her spare time, Chelsie enjoys unwinding by crocheting, watching reality TV and spending time at the dog park with her boyfriend and dog. Her current guilty pleasure is watching TV.

Lamar Raley

Operations Manager
Lamar is our Operations Manager, or as we like to call him "The Problem Solver". Originally from Gainesville, FL..Go Gators!..Lamar graduated from Belmont University with a double major in Music Business and Marketing. Lamar has been in the insurance industry for 12 years; he was a Sales Leader for Allstate for the first nine years managing markets across Middle Tennessee and then Mississippi, and has now been at our agency for 3 years. Lamar likes to be able to offer helpful information that can impact customer's lives. When not in the office, Lamar enjoys many sporting events including: Florida Gator and Tennessee Titan football, NASCAR and Nashville predators. When he has time to get away, you will most likely find him spending time with his wife, family and friends grilling out, going out to dinner or spending time somewhere on the water!

Team O'Neal

Office Team Members

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Proud Alum of Middle Tennessee State University!

Before opening the Amanda McDonald O’Neal agency in Shelbyville, I studied at Middle Tennessee State University. I’m very grateful for all the relationships and connections I established while attending. My experience at school taught me that being a good insurance agent involves understanding and caring for every customer who walks through the door. You can always call or stop by for a policy review or to get answers to insurance-related questions.
Frequently Asked Questions
What are your agency hours?
Monday: 9:00 AM - 5:30 PM
Tuesday: 8:30 AM - 5:30 PM
Wednesday: 8:30 AM - 5:30 PM
Thursday: 8:30 AM - 5:30 PM
Friday: 8:30 AM - 5:30 PM
Sunday: Closed
Are you open on weekends?
Sunday: Closed
Can I text your agency with questions?
Yes, we have text messaging services.
What languages do you speak?
We have staff members available who speak the following languages: English
Do you have more than one location?
Amanda McDonald O Neal is insurance licensed in the state(s) of Tennessee. If you do not reside in the state(s) of Tennessee, please go to the Find an Agent section on to search for another Allstate Agent or Personal Financial Representative.

Based on coverages selected. Subject to terms, conditions, availability & qualifications.

This material is intended for educational purposes only. Auto and homeowners insurance, and other property and casualty insurance products, are available from Allstate Insurance Company, Allstate Indemnity Company, Allstate Property and Casualty Insurance Company and Allstate Fire and Casualty Insurance Company (Home Offices: Northbrook, IL); Allstate New Jersey Insurance Company and Allstate New Jersey Property and Casualty Insurance Company (Home Offices: Bridgewater, NJ); and Allstate County Mutual Insurance Company and Allstate Texas Lloyd's (Home Offices: Irving, TX). This life insurance information is provided for general consumer educational purposes and is not intended to provide legal, tax or investment advice. Allstate life insurance issued by Direct General Life Insurance Co., 911 Chestnut Street, Orangeburg SC 29115; Allstate Life Ins. Co. & Allstate Assurance Co., 3075 Sanders Rd, Northbrook IL 60062; American Heritage Life Ins. Co., 1776 American Heritage Life Dr., Jacksonville FL 32224. In New York, life insurance issued through Allstate Life Insurance Company of New York, Hauppauge NY. Life insurance also offered and issued by third party companies not affiliated with Allstate. Each company is solely responsible for the financial obligations accruing under the products it issues. Product guarantees are backed by the financial strength and claims-paying ability of the issuing company.

Securities offered by Personal Financial Representatives through Allstate Financial Services, LLC (LSA Securities in LA and PA). Registered Broker-Dealer. Member FINRA, SIPC. Main Office: 2920 South 84th Street, Lincoln, NE 68506. (877) 525-5727.

Check the background of this firm on FINRA's BrokerCheck website.


You Are Opting Into Texting With Your Allstate Agency
Mobile Terms & Conditions and Privacy Policy
  • Message frequency is recurring and may vary
  • Text STOP to cancel, text HELP for help
  • You agree to receive text messages at the number you designate
  • You authorize the delivery of autodialed marketing messages
  • You can revoke your consent at any time
  • Consent is not a condition of purchase
  • Message and data rates may apply
  • The mobile carriers are not liable for delayed or undelivered messages
  • Terms and Conditions are subject to change
  • Visit for Allstate's privacy policy