Allstate Insurance Agent Marcus Smith

Allstate Insurance Agent 
Marcus SmithArlington, TX

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Location Details

Office Hours

Day of the WeekHours
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 4:00 PM
SatAvailable by appointment
SunClosed
After-hours appointments available.
Available 24/7 at

1250 E Copeland Rd,
Ste 195
Arlington, TX 76011
US

Map of 1250 E Copeland Rd in Arlington

Areas Served

Tarrant County, Dallas County

Languages

English, Spanish, French, Portuguese
Marcus Smith: Allstate Insurance
You can view my financial industry experience and background at FINRA’s BrokerCheck

Local Allstate Insurance Agent: Marcus Smith

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An insurance firm with a purpose serving the multicultural communities in Texas! We exist to help everyone thrive through comprehensive help and execution to reach their dreams and goals. We focus on creating a culture of caring in our communities, and connecting to those we serve. We take each customer relationship seriously and provide ample opportunities to get to know our staff and for our staff to learn each customer's stories. With that foundation, we help customers make the most informed decision for their insurance and financial services for their individual situation. We love what we do and take pride in exceeding customers’ expectations during each and every interaction. Give us a chance and experience the difference with our team. In closing, when you want to explore options for protecting your home, personal property, or financial future, I’m available to answer your questions. If you’re already a customer, I’m ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call me or my staff today.
An insurance firm with a purpose serving the multicultural communities in Texas! We exist to help everyone thrive through comprehensive help and execution to reach their dreams and goals. We focus on creating a culture of caring in our communities, and connecting to those we serve. We take each customer relationship seriously and provide ample opportunities to get to know our staff and for our staff to learn each customer's stories. With that foundation, we help customers make the most informed decision for their insurance and financial services for their individual situation. We love what we do and take pride in exceeding customers’ expectations during each and every interaction. Give us a chance and experience the difference with our team. In closing, when you want to explore options for protecting your home, personal property, or financial future, I’m available to answer your questions. If you’re already a customer, I’m ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call me or my staff today.

Products we offer:

10+
Years of
Experience
5+
Years in the
Community
Bachelor Of Business Administration-University of Arkansas at Little Rock
Master Of Business Administration-University Of Phoenix

Your Local Allstate Team

Allstate Insurance Agent Reviews

Rating 5.0
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Agent Response
Thank you, Marguerite, for your positive feedback!
Thank you, Marguerite, for your positive feedback! We're thrilled to hear that you had a great experience with "Allstate" DFW Metropolitan Insurance Group. Your satisfaction is our top priority, and we're here to help whenever you need us.
Rating 5.0
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Agent Response
Thank you, Sandra, for your wonderful feedback! We
Thank you, Sandra, for your wonderful feedback! We're thrilled to hear that you had a positive experience with DFW Metropolitan Insurance Group. Your satisfaction is our top priority, and we're grateful for your trust in us. If you ever need assistance, feel free to reach out.
Rating 0.0
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Agent Response
Hi Peggy, thank you for sharing your feedback. I'm
Hi Peggy, thank you for sharing your feedback. I'm sorry to hear about your experience. We value your input and would like to address your concerns. Please feel free to reach out to marcussmith2@allstate.com for further assistance. Your satisfaction is important to us.
Rating 0.0
Never could get my agent. Even when canceling ignored me.
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Agent Response
Thank you for sharing your feedback. I’m truly s
Thank you for sharing your feedback. I’m truly sorry to hear that you felt you couldn’t reach us, especially during something as important as a cancellation request.

That’s never the experience we want anyone to have. We take communication and responsiveness very seriously in our office.

I would appreciate the opportunity to personally look into what happened and ensure this is addressed. Please contact our office and ask for me directly so I can assist you.

– Marcus Smith
Agency Owner & Principal Agent
DFW Metropolitan Insurance Group
Rating 0.5
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Agent Response
Thank you for your review. We’re sorry to see th
Thank you for your review. We’re sorry to see that your experience did not reflect the level of service we strive to provide.

We would truly appreciate the opportunity to understand your concerns and see how we can help. Please contact our office and ask for me directly so we can address this personally.

– Marcus Smith
Agency Owner & Principal Agent
DFW Metropolitan Insurance Group
Rating 0.0
Photo of agent
Agent Response
Thank you for your review. We’re sorry to see th
Thank you for your review. We’re sorry to see that your experience did not reflect the level of service we strive to provide.

We would truly appreciate the opportunity to understand your concerns and see how we can help. Please contact our office and ask for me directly so we can address this personally.

– Marcus Smith
Agency Owner & Principal Agent
DFW Metropolitan Insurance Group
Rating 4.0
Felt pretty good, i made the call too agency. They said or rehearsed the prompts. kool
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Agent Response
Thank you for your feedback! We’re glad you felt
Thank you for your feedback! We’re glad you felt good about reaching out to our agency.

Our team works hard to be prepared, knowledgeable, and ready to guide our clients through their questions with clarity and confidence. We truly appreciate you taking the time to share your experience.

If you ever need anything, we’re always here to help.

– Marcus Smith
Agency Owner & Principal Agent
DFW Metropolitan Insurance Group
Rating 0.0
Photo of agent
Agent Response
Thank you for your review. We’re sorry to see th
Thank you for your review. We’re sorry to see that your experience did not reflect the level of service we strive to provide.

We would truly appreciate the opportunity to understand your concerns and see how we can help. Please contact our office and ask for me directly so we can address this personally.

– Marcus Smith
Agency Owner & Principal Agent
DFW Metropolitan Insurance Group
Rating 0.0
Photo of agent
Agent Response
Thank you for your review. We’re sorry to see th
Thank you for your review. We’re sorry to see that your experience did not reflect the level of service we strive to provide.

We would truly appreciate the opportunity to understand your concerns and see how we can help. Please contact our office and ask for me directly so we can address this personally.

– Marcus Smith
Agency Owner & Principal Agent
DFW Metropolitan Insurance Group
Rating 5.0
Photo of agent
Agent Response
Thank you, Michel, for your positive feedback! We'
Thank you, Michel, for your positive feedback! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we're grateful for your trust in DFW Metropolitan Insurance Group. If you ever need assistance, feel free to reach out.
Rating 4.5
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Agent Response
Thank you, Glenn, for your positive feedback and f
Thank you, Glenn, for your positive feedback and for being a valued customer. We're glad to hear you're satisfied with our services. If you have any further questions or need assistance, feel free to reach out to marcussmith2@allstate.com. Your trust means a lot to us!
Rating 5.0
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Agent Response
Thank you, Kiesha, for your wonderful feedback! We
Thank you, Kiesha, for your wonderful feedback! We're thrilled to hear that you had a positive experience with DFW Metropolitan Insurance Group. Your satisfaction is our top priority, and we're grateful for your trust in us. If you ever need assistance, please feel free to reach out.
Rating 5.0
Great
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Agent Response
Thank you, Dennis, for your positive feedback! We'
Thank you, Dennis, for your positive feedback! We're thrilled to hear that you had a great experience with us. Your satisfaction is our priority, and we look forward to continuing to serve your insurance needs.
Rating 3.0
I’ve had bad experiences with no return phone calls from the agency staff.
Photo of agent
Agent Response
Thank you for your feedback. I’m truly sorry to
Thank you for your feedback. I’m truly sorry to hear about your experience regarding returned phone calls.

Prompt and reliable communication is something we take very seriously, and your experience does not reflect the standard we strive to uphold.

I would greatly appreciate the opportunity to personally look into this and make things right. Please contact our office and ask for me directly so we can address your concerns.

– Marcus Smith
Agency Owner & Principal Agent
DFW Metropolitan Insurance Group
Rating 0.0
Not professional at all. Lack communication skills and willingness to help your clients.
Photo of agent
Agent Response
Thank you for taking the time to share your feedba
Thank you for taking the time to share your feedback. I’m sorry to hear that your experience left you feeling this way.

Professionalism, clear communication, and a genuine willingness to help our clients are core values of our agency. If we fell short in your situation, I would truly appreciate the opportunity to understand what happened and address it directly.

Please contact our office and ask for me personally so I can assist you.

– Marcus Smith
Agency Owner & Principal Agent
DFW Metropolitan Insurance Group
Rating 0.5
# 1 I have a claim that if nothing changed is going to arbitration my shingles have hail damage my metal and now it’s
# 1 I have a claim that if nothing changed is going to arbitration my shingles have hail damage my metal and now it’s leaked down into my ceiling.
Photo of agent
Agent Response
Thank you for sharing your concerns. I understand
Thank you for sharing your concerns. I understand how stressful a situation like this can be, especially when it involves damage to your home.

While claims decisions and arbitration are handled directly by Allstate’s claims department, our agency is here to support you throughout the process and help ensure your concerns are properly addressed.

Please contact our office and ask for me personally so I can review your file and assist in any way possible.

– Marcus Smith
Agency Owner & Principal Agent
DFW Metropolitan Insurance Group
Rating 5.0
Photo of agent
Agent Response
Thank you, Beverly, for your wonderful feedback an
Thank you, Beverly, for your wonderful feedback and for being a valued customer. We're thrilled to know you're satisfied with our services. Your trust in us is greatly appreciated, and we look forward to continuing to meet your insurance needs.
Rating 5.0
I like working with my agent. The team is great.
Photo of agent
Agent Response
Thank you, Orlando, for your positive feedback! We
Thank you, Orlando, for your positive feedback! We're thrilled to hear that you enjoy working with your agent and our team. Your satisfaction is important to us, and we're here to help whenever you need.
Rating 0.0
Could not get the agent to call back after multiple attempts over several weeks. Left messages, talked to the answering
Could not get the agent to call back after multiple attempts over several weeks. Left messages, talked to the answering service, not one single call back or reach out. Very disappointed in this agency. Was transferred to this group after the original group sold out. Would not recommend this group at all!
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Agent Response
All the statements written are false and very unpr
All the statements written are false and very unprofessional and immature as an adult action. I Marcus Smith read emails, texts, and make sure all calls are answered and returned daily if missed by myself or a staff member. I'm not sure who this person is that wrote this message but I'm true believe what you put out in this world will return back you. I believe in the Lord Almighty will protect me and my agency from any all slander. God bless your soul as I'm praying for you!
Rating 4.0
Ok
Photo of agent
Agent Response
Thank you for sharing this. I’m truly sorry you
Thank you for sharing this. I’m truly sorry you’re dealing with this situation — I know how stressful it can be when your home is involved.

While claims decisions and arbitration are handled directly through Allstate’s claims department, our agency is committed to supporting our clients throughout the process. You are not alone in navigating this.

Please contact our office and ask for me personally. I would welcome the opportunity to review your concerns and assist in any way we can.

– Marcus Smith
Agency Owner & Principal Agent
DFW Metropolitan Insurance Group

Your Local Allstate Team

Frequently asked questions

What are your agency hours?
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday:
Sunday: Closed
Are you open on weekends?
Saturday:
Sunday: Closed
Can I text your agency with questions?
Yes, we have text messaging services.
What languages do you speak?
We have staff members available who speak the following languages: English, Spanish, French, Portuguese
Do you have more than one location?
No, this is our only location.
Marcus Smith is insurance licensed in the state(s) of Texas. If you do not reside in the state(s) of Texas, please go to the Find an Agent section on allstate.com to search for another Allstate Agent or Personal Financial Representative.

Based on coverages selected. Subject to terms, conditions, availability & qualifications.

This material is intended for educational purposes only. Auto and homeowners insurance, and other property and casualty insurance products, are available from Allstate Insurance Company, Allstate Indemnity Company, Allstate Property and Casualty Insurance Company, Allstate North American Insurance Co. and Allstate Fire and Casualty Insurance Company (Home Offices: Northbrook, IL); Allstate New Jersey Insurance Company and Allstate New Jersey Property and Casualty Insurance Company (Home Offices: Bridgewater, NJ); and Allstate County Mutual Insurance Company and Allstate Texas Lloyd's (Home Offices: Irving, TX). This life insurance information is provided for general consumer educational purposes and is not intended to provide legal, tax or investment advice. Life insurance also offered and issued by third party companies not affiliated with Allstate. Each company is solely responsible for the financial obligations accruing under the products it issues. Product guarantees are backed by the financial strength and claims-paying ability of the issuing company.

Securities offered by Personal Financial Representatives through Allstate Financial Services, LLC (LSA Securities in LA and PA). Registered Broker-Dealer. Member FINRA, SIPC. Main Office: 151 North 8th Street, Suite 450, Lincoln, NE 68508. (877) 232-2142.

Check the background of this firm on FINRA's BrokerCheck website.
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