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Allstate Insurance Agency
Diligence Insurance AgencyNewport News, VA

Office Hours

Day of the WeekHours
MonAvailable by appointment9:00 AM - 8:00 PM
TueAvailable by appointment9:00 AM - 8:00 PM
WedAvailable by appointment9:00 AM - 8:00 PM
ThuAvailable by appointment9:00 AM - 8:00 PM
FriAvailable by appointment9:00 AM - 8:00 PM
SatAvailable by appointment10:00 AM - 7:00 PM
After-hours appointments available.
Available 24/7 at

12001 Jefferson Ave
Newport News, VA 23606


We have offices inside of each Casey Auto Group dealership locations.

Other Locations

Areas Served

All of Virginia, All of North Carolina, All of Maryland

Additional Contact

Fax: (757) 643-8083
Diligence Insurance Agency: Allstate Insurance
You can view my financial industry experience and background at FINRA’s BrokerCheck

Local Allstate Agency: Meet Diligence Insurance Agency

Products we offer:

  • Auto
  • Home
  • Condo
  • Renters
  • Motorcycle
  • Business
  • Life
  • ATV
  • Boat
Years of
Years in the

Our team

Shannon Hollembaek

Insurance Associate
Shannon has been with the agency for two years and brings a passion for helping others to each interaction she completes daily. She has received many compliments from customers on her friendly personality and ability to resolve issues. Shannon is located at our Casey Subaru/Volkswagen location.

Gabrielle Martin

Customer Service Manager
Gabrielle, or Gabi as she is known to customers and her friends, started as a Licensed Sales Agent in our location and quickly worked her way up due to her focus on helping each customer efficiently and effectively resolve any issues while helping them improve their protection for their families.

Now located at our main customer location, Casey Kia, Gabi works daily to resolve complex issues customers bring to us for help and proactively seeks to improve customers' experiences.

Caitlin Leak

Agency Director
Caitlin brings 16 years insurance experience to the team as our Agency Director. She is passionate about getting to know customers and understanding their needs to personalize their protection and help set them up with the best agent for their account.

Caitlin's background includes multiple awards for her time as an insurance sales agent, awards for process innovation, and over ten years’ experience and multiple awards for leading agencies to success in not just sales, but customer interaction and quality.

As the director, Caitlin can be found at least two of our locations daily and has her main office at the Casey Kia location.

Manuel Cuevas

Licensed Sales Agent
Manuel, or Manny, is a newer team member but already make a great impression with Allstate customers he has helped bring on board. With a variety of sales and relationship-based job experiences in his past, he has quickly been able to jump into his sales role at our Subaru/Volkswagen location to help every customer understand the importance of the coverage they carry!

Leonard Smith

Licensed Sales Agent
Leonard, or LJ, is located at our Chevy location and specializes in auto insurance by helping each customer with their ideal, customized, insurance protection.

LJ is skilled in helping customers with multiple questions on changing insurance companies. He is great at helping with the transition of insurance coverage and informing customers on their numerous options and the best options for their individual needs.

LaShonda Hicks

Licensed Sales Agent
LaShonda is another newer team member who joins are team with a specialty in life insurance. Customers have made sure to let it be known that whether dealing with an auto policy or the more delicate issue of preparing for their family's future, LaShonda spends time helping see they know their options and which is best for their specific situation.

Contact her today to see how she can help provide your family with a peace of mind for your insurance needs!

Josh Perry

Licensed Sales Agent
Josh Perry is one of our dual agents who can offer both solutions for life and property and casualty insurance (auto, home, renters). Josh comes with a strong background in life but has quickly transitioned into being well versed in helping people save money on their auto policies while improving their coverages.

Josh is located at our Kia location and available by appointments to help you with your insurance needs.

Jay Iglesias

Licensed Sales Agent
Jay has been on our team for a year and has quickly dedicated herself to being the best insurance agent she can be. In her time with the company, she has helped work with customers at multiple locations, set up hundreds of new Allstate customers with better coverage for their auto and home, and made a lasting impression for those who have had the pleasure of interacting with her.

Jay is located in our Honda location and is eager to help you with your insurance needs. Please see below to email her to review your insurance today!

Keith Winder

Licensed Sales Agent
Keith has an extensive insurance career spanning the course of over 30 years. We are honored to have him on our team and bring the knowledge from overseeing agents across the country to our agency and customers. Keith is dedicated to taking the time to understand each of his customers and identifying any potential holes or issues to help so they are helping to protect their future whether it is auto, home, life, or any other policy they may need!

Keith helps to support multiple locations and can be scheduled for an appointment by using his email below.

Rachael Mizelle

Licensed Sales Agent
Rachael is a fantastic new agent who works part-time assisting customers in all of our Newport News locations. She brings multiple years of customer interaction, sales, and customer service experience to her role. She is passionate on helping others by providing affordable solutions for their complex needs.

Rachael can be reached any day of the week via email and is happy to help you figure out the best insurance policy and coverage for your unique situation.

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Frequently Asked Questions
What are your agency hours?
Monday: 9:00 AM - 8:00 PM
Tuesday: 9:00 AM - 8:00 PM
Wednesday: 9:00 AM - 8:00 PM
Thursday: 9:00 AM - 8:00 PM
Friday: 9:00 AM - 8:00 PM
Saturday: 10:00 AM - 7:00 PM
Sunday: Closed
Are you open on weekends?
Saturday: 10:00 AM - 7:00 PM
Sunday: Closed
Can I text your agency with questions?
No, we do not have text messaging services.
What languages do you speak?
We have staff members available who speak the following languages: English
Do you have more than one location?
Diligence Insurance Agency is insurance licensed in the state(s) of North Carolina and Virginia. If you do not reside in the state(s) of North Carolina or Virginia, please go to the Find an Agent section on to search for another Allstate Agent or Personal Financial Representative.

Based on coverages selected. Subject to terms, conditions, availability & qualifications.

This material is intended for educational purposes only. Auto and homeowners insurance, and other property and casualty insurance products, are available from Allstate Insurance Company, Allstate Indemnity Company, Allstate Property and Casualty Insurance Company and Allstate Fire and Casualty Insurance Company (Home Offices: Northbrook, IL); Allstate New Jersey Insurance Company and Allstate New Jersey Property and Casualty Insurance Company (Home Offices: Bridgewater, NJ); and Allstate County Mutual Insurance Company and Allstate Texas Lloyd's (Home Offices: Irving, TX). Life insurance issued by Allstate Life Insurance Company: Northbrook, IL; and American Heritage Life Insurance Company: Jacksonville, FL. In New York, Allstate Life Insurance Company of New York: Hauppauge, NY. Securities offered by Personal Financial Representatives through Allstate Financial Services, LLC (LSA Securities in LA and PA). Registered Broker-Dealer. Member FINRA, SIPC. Main Office: 2920 South 84th Street, Lincoln, NE 68506. (877) 525-5727.

Check the background of this firm on FINRA's BrokerCheck website.