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Allstate Insurance Agent
Doug TownsendLubbock, TX

Office Hours

Day of the WeekHours
Mon8:30 AM - 5:30 PM
Tue8:30 AM - 5:30 PM
Wed8:30 AM - 5:30 PM
Thu8:30 AM - 5:30 PM
Fri8:30 AM - 5:00 PM
SatAvailable by appointment
After-hours appointments available.
Available 24/7 at

3901 84th St
Lubbock, TX 79423


We are located off of 82nd St between Quaker and Indiana. Behind the War Memorial pond next door to Wentz Orthodontist and down the street from Compass Bank.

Other Locations

Areas Served

Lubbock, Wolfforth, Shallowater

Additional Contact

Fax: (806) 698-1883


English, Spanish
Doug Townsend: Allstate Insurance
You can view my financial industry experience and background at FINRA’s BrokerCheck

Local Allstate Agent: Meet Doug Townsend


I grew up right here in Lubbock Texas and there is nothing like a good ole, hard working, West Texas person. You always feel at home with such nice and genuine people around always willing to help out and say hello. This agency belonged to my father in law and insurance has always been a big part of my life. It is awesome getting to talk to customers about my family and knowing that they have a history with Allstate and allow me to continue taking care of them and their families. I am very blessed.

At our Allstate Agency in Lubbock, we’ve gotten to know many local families. We enjoy being a part of the community, and building local relationships is one of the best parts of our job. We work with local businesses such as EXIT and Lubbock Association of Realtors. We enjoy helping out the community with the South Plains Food Drive, the Children's Barnyard at the Fair, The John Deere Benefit for Women's Protective Services and the Reality Rides Event.

We know what life is like in Lubbock – that we choose our cars and homes to fit our lifestyle and budget. We look forward to getting to know you and helping you to find the insurance solutions that meet your needs. Allstate delivers on its promise of acting with respect and care, and you can count on us to do the same. We offer personal service and care about you and your family.

We understand the importance of having the right coverage in place before the unexpected happens. That’s why we recommend customers regularly review their coverage to try to prevent gaps that could put their finances or belongings at risk. It’s important to stay ahead of life’s changes, and one of our jobs is to offer you the coverage options that help you keep up with your changing needs. Call, email, or stop by our agency in Lubbock today, we are located between Indiana and Quaker behind the War Memorial Pond next door to Wentz Orthodontist.


Products we offer:

  • Auto
  • Home
  • Condo
  • Renters
  • Motorcycle
  • Business
  • Life
  • ATV
  • Boat
Years of
Years in the
Education dropdown expand/collapse
Other-Texas Tech
Other-Texas Tech University
Awards dropdown expand/collapse
Honor Ring-4 years
Agency Achievement Award-1 years
Allstate Leader's Forum-1 years
Circle of Champions-1 years
Community Involvement
Community Involvement dropdown expand/collapse
EXIT Realty
The Locker - Camp Crosby
Chamber of Commerce Member
White Buffalo Bikefest
South Plains Fair Children's Barnyard
Dell Children's Medical Center Good Hands Volunteer
Trick or Treat Village in the Park
KSNY Radio

Our team

Michelle Roys

Office Manager & Licensed Sales Professional
Michelle has worked in insurance since 2002 and joined our team in 2012. She is dedicated and makes it a priority to treat customers like family. She has a lot of insurance experience and loves helping customers protect what matters most to them. She has three children and one grandson. Outside of the office, you'll find her spending time with family or working on her house.

Yolanda Abrego

Customer Care Professional
Yolanda has worked in insurance her whole career. She retired from the Allstate claims department and has worked part-time as our office specialist on claims since 2011. She knows the claims process front to back. She’s willing to help answer questions customers might have related to claims.

Krystal Leal

Customer Care Professional
Krystal joined the team in 2019 and has worked in insurance since 2005. She loves getting to know customers and assisting them with their immediate and long-term insurance needs. She's married with three kids and loves spending time with family and friends.

Ron Davis

Personal Financial Representative
Our Allstate Personal Financial Representative, Ron Davis, is available to help you prepare a strategy to achieve your financial goals. From your child's education to your retirement, he can assist you with financial products that can help you build your financial future.

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Local events & news

John Deer Benefit

The John Deer Benefit will be held at the Lubbock Memorial Civic Center on August 20th! Stop by and join us at 5:30pm!

Food Drive for the South Plains Food Bank

We are a part of a large food drive to help provide for our local food bank. When you bring 2 food items to our agency, we’ll enter you in for a chance to win the Texas Tech Football Experience! Click Learn More below for more info.
Frequently Asked Questions
What are your agency hours?
Monday: 8:30 AM - 5:30 PM
Tuesday: 8:30 AM - 5:30 PM
Wednesday: 8:30 AM - 5:30 PM
Thursday: 8:30 AM - 5:30 PM
Friday: 8:30 AM - 5:00 PM
Sunday: Closed
Are you open on weekends?
Sunday: Closed
Can I text your agency with questions?
No, we do not have text messaging services.
What languages do you speak?
We have staff members available who speak the following languages: Spanish, English
Do you have more than one location?
Doug Townsend is insurance licensed in the state(s) of New Mexico and Texas. If you do not reside in the state(s) of New Mexico or Texas, please go to the Find an Agent section on to search for another Allstate Agent or Personal Financial Representative.

Based on coverages selected. Subject to terms, conditions, availability & qualifications.

This material is intended for educational purposes only. Auto and homeowners insurance, and other property and casualty insurance products, are available from Allstate Insurance Company, Allstate Indemnity Company, Allstate Property and Casualty Insurance Company and Allstate Fire and Casualty Insurance Company (Home Offices: Northbrook, IL); Allstate New Jersey Insurance Company and Allstate New Jersey Property and Casualty Insurance Company (Home Offices: Bridgewater, NJ); and Allstate County Mutual Insurance Company and Allstate Texas Lloyd's (Home Offices: Irving, TX). Life insurance issued by Allstate Life Insurance Company: Northbrook, IL; and American Heritage Life Insurance Company: Jacksonville, FL. In New York, Allstate Life Insurance Company of New York: Hauppauge, NY. Securities offered by Personal Financial Representatives through Allstate Financial Services, LLC (LSA Securities in LA and PA). Registered Broker-Dealer. Member FINRA, SIPC. Main Office: 2920 South 84th Street, Lincoln, NE 68506. (877) 525-5727.

Check the background of this firm on FINRA's BrokerCheck website.