Allstate Insurance Agent
Doug Townsend, Lubbock, TX

6845 82nd St,

Ste 103

Lubbock, TX 79424

Call

(806) 698-1611to quote by phone

Call

(806) 698-1611to quote by phone

Call

(806) 698-1611to quote by phone

Call

(806) 698-1611to quote by phone

Select a product to get a quote

ATV insurance

Location Details

Office Hours

Day of the Week	Hours
Mon	8:30 AM - 5:30 PM
Tue	8:30 AM - 5:30 PM
Wed	8:30 AM - 5:30 PM
Thu	8:30 AM - 5:30 PM
Fri	8:30 AM - 5:00 PM
Sat	Available by appointment
Sun	Closed

After-hours appointments available.

Available 24/7 at

(806) 698-1611

6845 82nd St,
Ste 103
Lubbock, TX 79424
US

Landmarks

We are located behind the Taco Casa in the Trinity Trails Office Buildings. We are on the back side facing the fence, suite 103. You can also enter the office buildings by Thornhill Pharmacy.

Areas Served

Lubbock, Wolfforth, Shallowater, Levelland, Brownfield, Post, Slaton, Midland, Odessa, Ralls, Tahoka, Plainview, Lamesa, Snyder, Andrews, Canyon, Abernathy, Idalou, Littlefield

Additional Contact

Fax: (806) 698-1883

Languages

English, Spanish

Social

Doug Townsend: Allstate Insurance

You can view my financial industry experience and background at FINRA’s BrokerCheck

Local Allstate Insurance Agent: Doug Townsend

I grew up right here in Lubbock Texas and there is nothing like a good ole, hard working, West Texas person. You always feel at home with such nice and genuine people around always willing to help out and say hello. This agency belonged to my father in law and insurance has always been a big part of my life. It is awesome getting to talk to customers about my family and knowing that they have a history with Allstate and allow me to continue taking care of them and their families. I am very blessed.

At our Allstate Agency in Lubbock, we’ve gotten to know many local families. We enjoy being a part of the community, and building local relationships is one of the best parts of our job. We work with local businesses such as EXIT and Lubbock Association of Realtors. We enjoy helping out the community with the South Plains Food Drive, the Children's Barnyard at the Fair, The John Deere Benefit for Women's Protective Services and the Reality Rides Event.

We know what life is like in Lubbock – that we choose our cars and homes to fit our lifestyle and budget. We look forward to getting to know you and helping you to find the insurance solutions that meet your needs. Allstate delivers on its promise of acting with respect and care, and you can count on us to do the same. We offer personal service and care about you and your family.

We understand the importance of having the right coverage in place before the unexpected happens. That’s why we encourage customers to regularly review their coverage to try to prevent gaps that could put their finances or belongings at risk. It’s important to stay ahead of life’s changes, and one of our jobs is to offer you the coverage options that help you keep up with your changing needs. Call, email, or stop by our agency in Lubbock today, we are located between Indiana and Quaker behind the War Memorial Pond.

Products we offer:

Car Insurance Agent in Lubbock
Car Insurance Agent in Lubbock
Helps protect you and your vehicle if you’re involved in a car accident. At a minimum, you’ll likely need bodily injury liability and property damage liability to meet state auto insurance coverage requirements and help protect your finances if you cause an accident that injures another driver or damages their property. We also offer uninsured motorist coverage to help with your expenses if you’re hit by a driver without insurance. If you’re looking for coverage to help protect your vehicle, you might want to consider collision coverage and comprehensive coverage, which help pay repair costs if your car is damaged in a covered loss. And, optional coverages, like new car replacement coverage or loan/lease gap coverage help protect your investment in a brand-new car. I can help you choose a combination of coverages that fulfill state requirements and meet your needs. Give me a call to get a car insurance quote today!
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Home Insurance Agent in Lubbock
Home Insurance Agent in Lubbock
Helps provide protection for your house (dwelling) and your family’s liability as well as the things you own in and around your home such as “other structures” (detached garage, fence, etc.), your personal property (furniture, clothing, etc.) against covered perils such as fire, theft, wind/hail and more. Call me today for a homeowners insurance quote and I’ll help you get the protection your home needs and the savings you deserve with our money-saving discounts.
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Condo Insurance Agent in Lubbock
Condo Insurance Agent in Lubbock
Helps protect the portion of your condo, co-op or townhome for which you are responsible for (inside structure, permanent fixtures, cabinets, etc.) with dependable coverage. Condo policies are HO-6 compliant, and cover family liability and personal belongings against covered perils such as fire, theft, vandalism and more. Contact me today for a quote!
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Renters Insurance Agent in Lubbock
Renters Insurance Agent in Lubbock
Helps protect your personal belongings inside or outside your apartment from accidents such as, fire, theft, vandalism, and cover family liability. Give me call today to review what type of coverage makes sense for where you live and what you own.
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Motorcycle Insurance Agent in Lubbock
Motorcycle Insurance Agent in Lubbock
Our motorcycle policies include the basic coverage you may need, like liability coverage, which includes passenger liability coverage and uninsured motorist coverage. You can further customize your motorcycle policy with collision coverage and comprehensive coverage to help protect your bike. And, if you have a customized ride, you can help protect your aftermarket gear with optional equipment coverage. Contact me to learn about motorcycle insurance discounts and to get started with a quote for a policy that fits your needs.
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Business Insurance Agent in Lubbock
Business Insurance Agent in Lubbock
Allstate Business Insurance protects your business in ways other insurance might not. A business owners policy (BOP) usually includes three common types of coverage to help protect you and your small business: property coverage, general liability coverage and business interruption coverage. In addition to these basic coverages, the Allstate Business Owners Policy can be customized with additional protection to help cover more aspects of your business. I can help you tailor a policy to fit your small business’s needs. As a small business owner myself, I understand how important it is to protect what you’ve worked so hard to build. Call me for a free review of your current business policy and to learn more about insurance solutions to help protect you, your business and your employees.
Life Insurance Agent in Lubbock
Life Insurance Agent in Lubbock
Protect the life you want, for those that matter most. A life insurance policy can help provide financial security for your loved ones by covering expenses like the mortgage, college tuition, and other everyday living costs. Call me today to learn about the different types of coverage Allstate offers.
ATV Insurance Agent in Lubbock
ATV Insurance Agent in Lubbock
Help protect yourself and your all-terrain vehicle against the unexpected. We offer bodily injury liability coverage and property damage liability coverage on your ATV insurance policy. If you injure someone else or damage their property while driving your ATV, liability coverage helps pay the other person’s medical or repair bills. If your ATV is damaged in a crash, collision coverage may help. Collision coverage for your ATV helps pay for repairs if you hit another object, such as a fence or a tree. Finally, you may want to consider comprehensive coverage for your ATV in case it’s stolen, vandalized or damaged by hail or fire. Give me a call to get a quote on an ATV insurance policy today!
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Boat Insurance Agent in Lubbock
Boat Insurance Agent in Lubbock
Helps cover your boat on and off the water. Watercraft liability coverage helps pay for another person’s expenses if you injure them or damage their property with your boat. If you’re injured in a boating accident, watercraft medical payments coverage helps pay for your medical bills. Need to repair damage to your boat after an accident? Property coverage for your boat helps cover a crash with another boat or object (like a pier or buoy). It also helps cover theft, vandalism or fire. Help protect your boat against these covered perils during the on- and off-season. We also offer additional coverage for things like your boat trailer, fishing equipment and even towing or fuel delivery when you’re stranded. Need a boat insurance quote? Give me a call today!

20+

Years of
Experience

20+

Years in the
Community

Your Local Allstate Team

Yolanda Abrego

Customer Care Professional

Yolanda has worked in insurance her whole career. She retired from the Allstate claims department and has worked part-time as our office specialist on claims since 2011. She knows the claims process front to back. She’s willing

Krystal Leal

Office Manager

Krystal joined the team in 2019 and has worked in insurance since 2005. She loves getting to know customers and assisting them with their immediate and long-term insurance needs. She's married with three kids and loves spending ti

Kari McGrew

Office Manager

Kari has been with my office since 2012 relocating from the Snyder office to the Lubbock office. She will take the time to get to know you and prove to you that she cares about you and your family. She has 3 children, is very involved in her church and started a charitable organization called Fairy PROMothers which collects new and gently used prom dresses and accessories to distribute them to students in need.

Eric Smith

Personal Financial Representative

Allstate Insurance Agent Reviews

sharon harvey

Mar. 7, 2026

I had a truly outstanding experience with Krystal Leal. She was incredibly helpful, knowledgeable, and consistently poli

I had a truly outstanding experience with Krystal Leal. She was incredibly helpful, knowledgeable, and consistently polite throughout the entire process. Every question I had was answered clearly and with patience, and she took the time to ensure I fully understood my options. Her professionalism and genuine willingness to assist made the experience smooth and stress-free. I highly recommend this company to anyone looking for reliable and exceptional service.

Agent Response

Sharon, thank you so much for sharing your wonderf

Sharon, thank you so much for sharing your wonderful experience with Krystal Leal. We're thrilled to hear how helpful and knowledgeable she was during your process. Your recommendation means a lot to us, and we're grateful for your trust in our service. If you ever need further assistance, feel free to reach out.

harold cottrell

Feb. 9, 2026

Agent Response

Thank you for your review, Harold. We value feedba

Thank you for your review, Harold. We value feedback and are grateful for your kind rating. If there is anything we can do to earn that final 5th star, please let us know. Thank you again for your business, we appreciate you!

kathy lira

Feb. 5, 2026

Agent Response

Hi Kathy, we're sorry to see your experience fell

Hi Kathy, we're sorry to see your experience fell short of expectations. This isn't the standard we aim for. We take feedback seriously and would like to understand what happened and what we can do to help. From looking at your file there seems to be a claims issues with a roof. While we do everything we can to help the final decision does come from the adjuster. I will take a look into this further and see if there is anything I can do. Again, thank you for you feedback and your business is important to my team. We appreciate you and hope you have a good day!

edward diaz

Dec. 31, 2025

Good

Agent Response

Thank you, Edward! We're thrilled to know you had

Thank you, Edward! We're thrilled to know you had a good experience with us. Your satisfaction is our priority, and we appreciate your trust in our services. Sending you our best regards for a prosperous 2026!

debra rogers

Dec. 28, 2025

Promp response. Dealt woth me fairly

Agent Response

Debra, Thank you for your feedback and the 5 stars

Debra, Thank you for your feedback and the 5 stars! We're glad to hear you found our response prompt and fair. If you have any further questions or need assistance, feel free to reach out to us. We wish you the very best in 2026!

jimmie ploch

Dec. 18, 2025

Excellent customer service

Agent Response

Mr. Ploch, Thank you for your kind words and 5 sta

Mr. Ploch, Thank you for your kind words and 5 stars! We're thrilled to hear that you had an excellent experience with our customer service. Your satisfaction is our priority, and we appreciate your feedback. If you ever need assistance, we're always here to help! We hope you have a wonderful day!

ranae winder

Dec. 16, 2025

Agent Response

Thank you, Ranae, for your positive feedback! We'r

Thank you, Ranae, for your positive feedback! We're grateful for your support and look forward to serving you again. Please reach out if you have any questions. Have a fantastic day!

enrique martinez

Dec. 12, 2025

Agent Response

Thank you, Enrique, for your 5-star review! As a v

Thank you, Enrique, for your 5-star review! As a valued customer, your trust means a lot to us. If you ever need assistance, feel free to reach out. Thank you again and have a great day!

chelsea whittle

Dec. 8, 2025

Kari is the BEST! This girl knows her stuff and makes the experience super stress free with ease! She’s fun to talk to

Kari is the BEST! This girl knows her stuff and makes the experience super stress free with ease! She’s fun to talk to and has such a vibe about her! She makes a great addition to the Doug Townsend team!! I’m very grateful of her and the team to help me with all of my insurance needs! Y’all rock!

Agent Response

Hi Chelsea, thank you for your wonderful feedback

Hi Chelsea, thank you for your wonderful feedback and 5 stars! We're thrilled to hear that Kari made your experience stress-free and enjoyable, she really is amazing, and we are blessed to have her on our team! We're grateful for your trust in us to handle your insurance needs. You rock too!

allison ridley

Dec. 6, 2025

Agent Response

Allison, thank you for your positive feedback and

Allison, thank you for your positive feedback and for being a valued customer. We appreciate the 5 stars and if you have any further questions or need assistance, please feel free to reach out to DOUGTOWNSEND3@allstate.com. Your trust in us is greatly appreciated and thank you for your business!

karen cromer

Dec. 3, 2025

My claim was handled promptly and fully. Thank you!

Agent Response

Thank you for sharing this with us, Karen! We're g

Thank you for sharing this with us, Karen! We're glad to hear that your claim was handled promptly and to your satisfaction. Your trust in us is greatly appreciated and if you ever need assistance, we're here to help!

david tischler

Oct. 6, 2025

Agent Response

Thank you for the 5 stars David, we appreciate you

Thank you for the 5 stars David, we appreciate you sending in a review. Your trust in us is greatly appreciated, and we're here to continue providing reliable support for all your insurance needs. Please call us if you need anything and have a great week!

joseph hill

Sep. 18, 2025

Good.

Agent Response

Thank you, Joseph, for your positive feedback! We'

Thank you, Joseph, for your positive feedback! We're glad to hear you had a good experience with us. If you have any further thoughts or need assistance, feel free to reach out. Your satisfaction is important to us!

rainey payne

Feb. 13, 2025

Agent Response

Thank you for the 5 star review Rainey! We appreci

Thank you for the 5 star review Rainey! We appreciate your business and are here if you need anything. Have a fantastic day!

jessie kristine thoms

Jan. 28, 2025

I’ve been working with Kari and she has been the best.

Agent Response

Thank you for the 5 star review Jessie! We are so

Thank you for the 5 star review Jessie! We are so glad to hear that working with Kari has been such a great experience for you, she really is a great asset to our team and she truly values our clients. Thank you for your business and please reach out if there is anything we can do for you. Thank you again and have a great day!

kathy talbott

Jan. 4, 2025

We've always had a good experience with you guys! You're fast and prompt and not overly expensive

Agent Response

Thank you for your kind words Mrs. Talbott! Our te

Thank you for your kind words Mrs. Talbott! Our team works hard to provide fast and affordable service, and your feedback truly motivates us to keep doing our best. We look forward to working with you again soon and please reach out if you ever need anything. Have a blessed 2025!

patricia wallis

Dec. 3, 2024

Doug Townsend’s office is always kind and courteous. They are always there to help with any situation. I always recomm

Doug Townsend’s office is always kind and courteous. They are always there to help with any situation. I always recommend them and always will!

Agent Response

Thank you for your generous feedback regarding our

Thank you for your generous feedback regarding our agency Patricia! We are delighted to hear that you consistently find our office kind and helpful. Your ongoing support and recommendations are invaluable to us. If there is anything else we can do for you, please don't hesitate to reach out. We hope you have a fantastic day!

michael ostlund

Nov. 4, 2024

Agent Response

Thank you for taking time out of your day to revie

Thank you for taking time out of your day to review our agency Mr. Ostlund. We pride ourselves on customer service and want to make sure that all of our clients are satisfied with the level of service we provide. I am going to have someone reach out to you for a review and to see if there is anything we can help with regarding your account. Again, thank you for your time and your business. We appreciate you and hope you have a great day!

shawn fonville

Sep. 27, 2024

Agent Response

Thank you for the 5 stars Shawn. We are honored to

Thank you for the 5 stars Shawn. We are honored to be your agent and are here if you need anything. Thank you for the review and we hope you have a great day!

william rinehart

Aug. 28, 2024

great

Agent Response

Thank you for the agency review Mr. Rinehart. It i

Thank you for the agency review Mr. Rinehart. It is always a pleasure working with wonderful customers like you. My team and I really appreciate your feedback and hope that you have a wonderful day!

Allstate Online Review Policy