Allstate Insurance Agent
Kenneth Zschappel, New Braunfels, TX

618 Comal Ave,

Bldg A

New Braunfels, TX 78130

Call

(830) 626-9998to quote by phone

Call

(830) 626-9998to quote by phone

Call

(830) 626-9998to quote by phone

Call

(830) 626-9998to quote by phone

Select a product to get a quote

ATV insurance

Location Details

Office Hours

Day of the Week	Hours
Mon	8:30 AM - 5:30 PM
Tue	8:30 AM - 5:30 PM
Wed	8:30 AM - 5:30 PM
Thu	8:30 AM - 5:30 PM
Fri	9:00 AM - 5:00 PM
Sat	Closed
Sun	Closed

Available 24/7 at

(830) 626-9998

618 Comal Ave,
Bldg A
New Braunfels, TX 78130
US

Landmarks

3 blocks from Schlitterbahn Waterpark

Areas Served

New Braunfels, Canyon Lake, San Marcos, Spring Branch, Seguine, San Antonio, Austin, Selma, Schertz, Bulverde, Dripping Springs, Blanco, Universal City

Languages

English, Spanish

Social

Kenneth Zschappel: Allstate Insurance

You can view my financial industry experience and background at FINRA’s BrokerCheck

Local Allstate Insurance Agent: Kenneth Zschappel

Ken Zschappel - Agency Owner

Becky Quijano - Licensed Agent Office Manager

Caroline Case - Licensed Agent

Sonia Nyeste - Licensed Agent

Abigail Zschappel - Licensed Agent

Tammy Valencia - Licensed Agent Customer Service

Team Outing!

Team dinner!

Agency Anniversary!

Agency Office

Merry Christmas!

I’ve gotten to know many local families as an Allstate agent in New Braunfels. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I know what life is like here in New Braunfels – that you choose your car and your home to fit your lifestyle and your budget. I also know how important it is to do the same when it comes to insurance. I look forward to getting to know you and helping you to find the solutions that meet your needs.

Part of what I like best about my job is that I can offer customers options for a wide variety of coverage and services. You can depend on me to help you look at the big picture.

I’m committed to helping New Braunfels residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I’m available to answer your questions. If you’re already a customer, I’m ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call me today for a free quote at 830-500-3083, or Spanish Speakers call 210-580-7887.

Part of what I like best about my job is that I can offer customers options for a wide variety of coverage and services. You can depend on me to help you look at the big picture.

Products we offer:

Car Insurance Agent in New Braunfels
Car Insurance Agent in New Braunfels
Helps protect you and your vehicle if you’re involved in a car accident. At a minimum, you’ll likely need bodily injury liability and property damage liability to meet state auto insurance coverage requirements and help protect your finances if you cause an accident that injures another driver or damages their property. We also offer uninsured motorist coverage to help with your expenses if you’re hit by a driver without insurance. If you’re looking for coverage to help protect your vehicle, you might want to consider collision coverage and comprehensive coverage, which help pay repair costs if your car is damaged in a covered loss. And, optional coverages, like new car replacement coverage or loan/lease gap coverage help protect your investment in a brand-new car. I can help you choose a combination of coverages that fulfill state requirements and meet your needs. Give me a call to get a car insurance quote today!
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Home Insurance Agent in New Braunfels
Home Insurance Agent in New Braunfels
Helps provide protection for your house (dwelling) and your family’s liability as well as the things you own in and around your home such as “other structures” (detached garage, fence, etc.), your personal property (furniture, clothing, etc.) against covered perils such as fire, theft, wind/hail and more. Call me today for a homeowners insurance quote and I’ll help you get the protection your home needs and the savings you deserve with our money-saving discounts.
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Condo Insurance Agent in New Braunfels
Condo Insurance Agent in New Braunfels
Helps protect the portion of your condo, co-op or townhome for which you are responsible for (inside structure, permanent fixtures, cabinets, etc.) with dependable coverage. Condo policies are HO-6 compliant, and cover family liability and personal belongings against covered perils such as fire, theft, vandalism and more. Contact me today for a quote!
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Renters Insurance Agent in New Braunfels
Renters Insurance Agent in New Braunfels
Helps protect your personal belongings inside or outside your apartment from accidents such as, fire, theft, vandalism, and cover family liability. Give me call today to review what type of coverage makes sense for where you live and what you own.
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Motorcycle Insurance Agent in New Braunfels
Motorcycle Insurance Agent in New Braunfels
Our motorcycle policies include the basic coverage you may need, like liability coverage, which includes passenger liability coverage and uninsured motorist coverage. You can further customize your motorcycle policy with collision coverage and comprehensive coverage to help protect your bike. And, if you have a customized ride, you can help protect your aftermarket gear with optional equipment coverage. Contact me to learn about motorcycle insurance discounts and to get started with a quote for a policy that fits your needs.
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Business Insurance Agent in New Braunfels
Business Insurance Agent in New Braunfels
Allstate Business Insurance protects your business in ways other insurance might not. A business owners policy (BOP) usually includes three common types of coverage to help protect you and your small business: property coverage, general liability coverage and business interruption coverage. In addition to these basic coverages, the Allstate Business Owners Policy can be customized with additional protection to help cover more aspects of your business. I can help you tailor a policy to fit your small business’s needs. As a small business owner myself, I understand how important it is to protect what you’ve worked so hard to build. Call me for a free review of your current business policy and to learn more about insurance solutions to help protect you, your business and your employees.
Life Insurance Agent in New Braunfels
Life Insurance Agent in New Braunfels
Protect the life you want, for those that matter most. A life insurance policy can help provide financial security for your loved ones by covering expenses like the mortgage, college tuition, and other everyday living costs. Call me today to learn about the different types of coverage Allstate offers.
ATV Insurance Agent in New Braunfels
ATV Insurance Agent in New Braunfels
Help protect yourself and your all-terrain vehicle against the unexpected. We offer bodily injury liability coverage and property damage liability coverage on your ATV insurance policy. If you injure someone else or damage their property while driving your ATV, liability coverage helps pay the other person’s medical or repair bills. If your ATV is damaged in a crash, collision coverage may help. Collision coverage for your ATV helps pay for repairs if you hit another object, such as a fence or a tree. Finally, you may want to consider comprehensive coverage for your ATV in case it’s stolen, vandalized or damaged by hail or fire. Give me a call to get a quote on an ATV insurance policy today!
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Boat Insurance Agent in New Braunfels
Boat Insurance Agent in New Braunfels
Helps cover your boat on and off the water. Watercraft liability coverage helps pay for another person’s expenses if you injure them or damage their property with your boat. If you’re injured in a boating accident, watercraft medical payments coverage helps pay for your medical bills. Need to repair damage to your boat after an accident? Property coverage for your boat helps cover a crash with another boat or object (like a pier or buoy). It also helps cover theft, vandalism or fire. Help protect your boat against these covered perils during the on- and off-season. We also offer additional coverage for things like your boat trailer, fishing equipment and even towing or fuel delivery when you’re stranded. Need a boat insurance quote? Give me a call today!

Your Local Allstate Team

Kenneth Zschappel

Agency Owner

As a 5th-generation Texan, Ken understands what it means to live, work, and thrive in our great state. Ken opened his Allstate New Braunfels agency in 2018 and has won numerous awards for excellence from Allstate for his dedication to Allstate customers and their needs. Ken enjoys helping customers achieve their protection goals through Allstate's best-in-class product offerings. Ken graduated from Baylor University in 1990 and married the love of his life, Kerri, in 1991. Ken and Kerri have 3 wonderful children, and as a family, they love spending time together - whether traveling, enjoying New Braunfels, or spending time in each of their homes. Give Ken a call today so his agency can help you with your protection needs and where you will be treated like family!

Becky Quijano

Licensed Sales Professional

Becky joined Allstate in 2014 and is extremely knowledgeable about Allstate’s insurance offerings. As a life-long resident of New Braunfels, Becky is deeply involved in the community she so deeply loves. Becky and her husband, Jesse, have 4 children who have attended New Braunfels schools, from start to finish. Becky enjoys church, volunteering, and spending time with her family and friends. In her free time, Becky loves running, rooting for the Cowboys, and deep-sea fishing. Give Becky a call today for help with your protection needs.

Caroline Case

Licensed Agent

Caroline began her association with Allstate in 2018 and our agency in 2024. As a third-generation Texan, Caroline grew up in San Antonio and is remarkably familiar with the Hill Country area and customers' insurance needs. In 2018, Caroline graduated from UTSA with a BA degree in sociology and began her association with Allstate. Caroline is extremely knowledgeable in Texas property and casualty insurance and the Allstate product line. Caroline enjoys spending time with her sweet dog, Shady, and her family. Caroline also enjoys hiking, gardening, and working out. Give Caroline a call today for help with your insurance needs!

Tammy Valencia

Agent - Customer Service

Tammy started working with Allstate agencies in 1993 and has a world of knowledge about Allstate's product offerings. Tammy moved to Texas 20 years ago and is very familiar with the Texas Hill Country and our specific needs. In her free time, Tammy enjoys spending time with her favorite cat, Sassy, and her extended family, mostly around family campfires. Give Tammy a call today for help with all your insurance needs!

Sonia Nyeste

Licensed Agent

Sonia joined our agency after spending 15 years in management at a major cell phone carrier. Sonia is a lifelong Texan and was born and raised in New Braunfels. After graduating from New Braunfels High School, Sonia attained her Associate's Degree in Human Resources from SAC. Sonia is an avid runner who has completed Marathons, Half Marathons, an Ultra Marathon, and one Half Ironman competition. Sonia has three daughters and enjoys traveling with her loving husband, and is an avid reader. Give Sonia a call today for your protection needs!

Abigail Zschappel

Licensed Agent

Abigail joined our agency in 2025 after spending a year as a legal assistant at a local law firm. A proud sixth-generation Texan, she understands what it means to serve her community with integrity and genuine care. A graduate of Texas State University with a degree in English, Abigail brings exceptional communication skills and attention to detail to every customer interaction. She’s excited to be part of our team and to help customers find the right coverage for their unique needs. When she’s not in the office, Abigail enjoys spending time with her cat, strolling through Landa Park, and traveling with her family. Give Abigail a call today for your insurance needs!

Allstate Insurance Agent Reviews

john stakes

May. 31, 2026

william taylor

May. 30, 2026

annie white

May. 29, 2026

Thankfully my Agent is very nice & Always answer when I Call

donald vollette

May. 28, 2026

donald thompson

May. 23, 2026

cynthia crawshaw

May. 23, 2026

Kindness, knowledge very helpful whenever I call perfect I do need to ask you something again. Wait after the weekend I

Kindness, knowledge very helpful whenever I call perfect I do need to ask you something again. Wait after the weekend I’ve got that six dollar charge that I pay every month and I was thinking I would really like to get rid of it because I already have AAA and I don’t think I need that other one so anyway someone would call me next week to talk about that again. Think I wanna go ahead and remove it off my insurance. I don’t really think I need it.

gregory larsen

May. 9, 2026

It’s very hard to connect with the people in the agency

victor muro

May. 8, 2026

manjinder dhesi

May. 6, 2026

stephen rupp

Apr. 27, 2026

Helpful and friendly.

stephen hudgins

Apr. 21, 2026

pleased so far

donald reed

Apr. 15, 2026

Unable to speak to the agent, only an office worker.

henry darnell

Apr. 12, 2026

carl malone

Apr. 11, 2026

robert johnson

Mar. 26, 2026

Rates are no longer competitive. Sent an email to ask to negotiate renewal price and never heard back.

Agent Response

Hi Robert, thank you for sharing your feedback. I'

Hi Robert, thank you for sharing your feedback. I'm sorry to hear about your experience with our communication. Please reach out to KZSCHAPPEL@ALLSTATE.COM so we can address your concerns about the renewal price. We value your input and appreciate your long-term relationship with us.

james weber

Mar. 22, 2026

So far, we are pleased with the services provided by this agent, Ken Zschappel. Rates have been reasonable. Not sure I l

So far, we are pleased with the services provided by this agent, Ken Zschappel. Rates have been reasonable. Not sure I like the mobile App. I haven’t been able to log in, except using our one username and password, which makes it think that I’m my husband. So the driving record is messed up.

Agent Response

Thank you, James, for sharing your experience and

Thank you, James, for sharing your experience and for being a valued customer. We're glad to hear you're pleased with our services and rates. We apologize for the inconvenience with the mobile app. Please reach out to KZSCHAPPEL@ALLSTATE.COM for assistance in resolving the login issue. Your feedback is important to us, and we're here to help.

anwar melhem

Mar. 22, 2026

Agent Response

Hi Anwar, thank you for sharing your feedback. We

Hi Anwar, thank you for sharing your feedback. We understand your concerns and are here to assist you. Please feel free to reach out to KZSCHAPPEL@ALLSTATE.COM for further assistance. We value your input and appreciate your long-term relationship with us.

erineo silva

Mar. 20, 2026

Agent Response

Thank you, Erineo, for your positive feedback and

Thank you, Erineo, for your positive feedback and perfect rating! We're thrilled to know you're satisfied with our services. As a valued customer, your trust and support mean a lot to us. If you ever need assistance, feel free to reach out.

mitchell cutler

Mar. 15, 2026

poor customer service...

Agent Response

Hi Mitchell, I'm sorry to hear about your experien

Hi Mitchell, I'm sorry to hear about your experience with our customer service. We strive to provide the best support possible. Please reach out to KZSCHAPPEL@ALLSTATE.COM so we can address your concerns directly. Thank you for your feedback.

tino alanis

Mar. 10, 2026

Agent Response

Thank you, Tino, for your positive feedback! We're

Thank you, Tino, for your positive feedback! We're thrilled to hear that you had a great experience with us. As a valued customer, your satisfaction is our top priority. If you ever need assistance, feel free to reach out.

Allstate Online Review Policy

Your Local Allstate Team

Kenneth Zschappel

Agency Owner

Becky Quijano

Licensed Sales Professional

Caroline Case

Licensed Agent

Tammy Valencia

Agent - Customer Service

Sonia Nyeste

Licensed Agent

Abigail Zschappel

Licensed Agent

Frequently asked questions

What are your agency hours?

Monday: 8:30 AM - 5:30 PM
Tuesday: 8:30 AM - 5:30 PM
Wednesday: 8:30 AM - 5:30 PM
Thursday: 8:30 AM - 5:30 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed

Are you open on weekends?

Saturday: Closed
Sunday: Closed

Can I text your agency with questions?

Yes, we have text messaging services.

What languages do you speak?

We have staff members available who speak the following languages: English, Spanish

Do you have more than one location?

No, this is our only location.

Kenneth Zschappel is insurance licensed in the state(s) of Texas. If you do not reside in the state(s) of Texas, please go to the Find an Agent section on allstate.com to search for another Allstate Agent or Personal Financial Representative.

Based on coverages selected. Subject to terms, conditions, availability & qualifications.

This material is intended for educational purposes only. Auto and homeowners insurance, and other property and casualty insurance products, are available from Allstate Insurance Company, Allstate Indemnity Company, Allstate Property and Casualty Insurance Company, Allstate North American Insurance Co. and Allstate Fire and Casualty Insurance Company (Home Offices: Northbrook, IL); Allstate New Jersey Insurance Company and Allstate New Jersey Property and Casualty Insurance Company (Home Offices: Bridgewater, NJ); and Allstate County Mutual Insurance Company and Allstate Texas Lloyd's (Home Offices: Irving, TX). This life insurance information is provided for general consumer educational purposes and is not intended to provide legal, tax or investment advice. Life insurance also offered and issued by third party companies not affiliated with Allstate. Each company is solely responsible for the financial obligations accruing under the products it issues. Product guarantees are backed by the financial strength and claims-paying ability of the issuing company.

Securities offered by Personal Financial Representatives through Allstate Financial Services, LLC (LSA Securities in LA and PA). Registered Broker-Dealer. Member FINRA, SIPC. Main Office: 151 North 8th Street, Suite 450, Lincoln, NE 68508. (877) 232-2142.

Check the background of this firm on FINRA's BrokerCheck website.

you're in good hands^®