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Allstate Insurance Agent
Russell DonawayLubbock, TX

Office Hours

Day of the WeekHours
MonAvailable by appointment8:30 AM - 5:30 PM
TueAvailable by appointment8:30 AM - 5:30 PM
WedAvailable by appointment8:30 AM - 5:30 PM
ThuAvailable by appointment8:30 AM - 5:30 PM
FriAvailable by appointment8:30 AM - 5:30 PM
SatAvailable by appointment
SunAvailable by appointment
After-hours appointments available.
Available 24/7 at

2321 50th St,
Ste C
Lubbock, TX 79412


4 buildings east of University Ave. on 50th Street. We are on the south side of the street in Tidwell Plaza. Park on the side and enter in the front of the building.

Areas Served

Lubbock, Wolfforth, Idalou, Shallowater

Additional Contact

Fax: (806) 799-4157


English, Spanish
Russell Donaway: Allstate Insurance
You can view my financial industry experience and background at FINRA’s BrokerCheck

Local Allstate Agent: Meet Russell Donaway

Products we offer:

  • Auto
  • Home
  • Condo
  • Renters
  • Motorcycle
  • Business
  • Life
  • ATV
  • Boat
Years of
Years in the
Education dropdown expand/collapse
Bachelor of Business Administration-West Texas A&M University
Awards dropdown expand/collapse
Inner Circle Elite-1 years
Circle of Champions-3 years
National Conference Award-3 years
Allstate Leader's Forum-4 years
National Conference-1 years
Honor Ring-7 years
Community Involvement
Community Involvement dropdown expand/collapse
First Baptist Church of Lubbock
Lubbock Lions Club
Lubbock Chamber of Commerce
Epilepsy Foundation of West Texas
Allstate Foundation
America's Promise
Employee/Agent Annual Giving Campaign
Industry Services
Industry Services dropdown expand/collapse
Experienced Licensed Claims Adjuster

Our team

Erin Sharpe

Licensed Insurance Agent
Customer Service, Auto, Home, Renters, Business, Life. Has worked in insurance since 2005.

Ebie Serda

Licensed Insurance Agent
Ebie has represented Allstate since 2014. Prior to Allstate, she worked in the financial industry as a loan officer and loan processor for 16 ½ years. Her passion is building a relationship with customers. Her goal is to be a trusted Allstate agent by helping see you have the correct coverage for your situation.
Outside of work, Ebie enjoys spending time with her family, volunteering at her church and in her community.

Chris Cortez

Licensed Insurance Agent
Chris has been with our agency since 2017. He strives to provide Excellent Customers Service and be a trusted Allstate agent for your insurance needs.

Jay Gonzales

Licensed Insurance Agent
Jay began his career representing Allstate in 2018. He came from a customer service industry. He is energetic and eager to review and help solve your insurance needs. He also is also bilingual.

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Local events & news

Hub City BBQ

This year was the 16th Annual Hub City BBQ hosted by the Lubbock Chamber of Commerce. We brought out our Distracted Driving simulator to give remind everyone of the dangers of distracted driving and how to minimize these types of interference. Click Learn More below to get read the article.
Frequently Asked Questions
What are your agency hours?
Monday: 8:30 AM - 5:30 PM
Tuesday: 8:30 AM - 5:30 PM
Wednesday: 8:30 AM - 5:30 PM
Thursday: 8:30 AM - 5:30 PM
Friday: 8:30 AM - 5:30 PM
Are you open on weekends?
Can I text your agency with questions?
Yes, we have text messaging services.
What languages do you speak?
We have staff members available who speak the following languages: English, Spanish
Do you have more than one location?
No, this is our only location.
Russell Donaway is insurance licensed in the state(s) of New Mexico and Texas. If you do not reside in the state(s) of New Mexico or Texas, please go to the Find an Agent section on to search for another Allstate Agent or Personal Financial Representative.

Based on coverages selected. Subject to terms, conditions, availability & qualifications.

This material is intended for educational purposes only. Auto and homeowners insurance, and other property and casualty insurance products, are available from Allstate Insurance Company, Allstate Indemnity Company, Allstate Property and Casualty Insurance Company and Allstate Fire and Casualty Insurance Company (Home Offices: Northbrook, IL); Allstate New Jersey Insurance Company and Allstate New Jersey Property and Casualty Insurance Company (Home Offices: Bridgewater, NJ); and Allstate County Mutual Insurance Company and Allstate Texas Lloyd's (Home Offices: Irving, TX). Life insurance issued by Allstate Life Insurance Company: Northbrook, IL; and American Heritage Life Insurance Company: Jacksonville, FL. In New York, Allstate Life Insurance Company of New York: Hauppauge, NY. Securities offered by Personal Financial Representatives through Allstate Financial Services, LLC (LSA Securities in LA and PA). Registered Broker-Dealer. Member FINRA, SIPC. Main Office: 2920 South 84th Street, Lincoln, NE 68506. (877) 525-5727.

Check the background of this firm on FINRA's BrokerCheck website.


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