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Allstate Insurance Agency
The Rouse AgencyConcord, NC

Office Hours

Day of the WeekHours
Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 6:30 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM
Sat9:00 AM - 12:00 PM
Available 24/7 at

5411 Village Dr NW
Concord, NC 28027


We are located off of George W. Liles Parkway, behind Quick Trip (QT service station) and next to Whitt's Ice Cream.

Areas Served

Cabarrus County, Mecklenburg County, Union County, Rowan County, Gaston County


English, Spanish
The Rouse Agency: Allstate Insurance

Local Allstate Agency: Meet The Rouse Agency

The Rouse Agency opened in September 2018 after the owner's, Kim and Chandra were inspired by their father, John Rouse Sr. He was a small-business owner in the community for many years and was always available to help those in need. Kim and Chandra are continuing his legacy by proudly serving customers in Concord, Mecklenburg and the surrounding areas.

We chose Concord because it's a thriving and growing community with plenty of small and family-focused businesses. Like their father, Kim and Chandra believe in family and community. We support the Northside Christian Academy booster club and are members of the Cabarrus Regional Chamber of Commerce.

Concord is surrounded by many great attractions including many new housing communities.

We love helping customers with coverage options so they can select the right coverage to help protect what's important to them. You can see more about the great coverage we offer for home, automobile and small business.

Please feel free to call or stop by our office, we would love to get to know you. Our agency is located off George W Liles Parkway in the Afton Village community.

Products we offer:

  • Auto
  • Home
  • Condo
  • Renters
  • Motorcycle
  • Business
  • Life
  • ATV
  • Boat
Years of
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Master of Business Administration-Univeristy of Phoenix
Community Involvement
Community Involvement dropdown expand/collapse
Northside Christian Academy Booster Club
Civic Services
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Cabarrus Regional Chamber of Commerce

Our team

Kimberly Saxton

Agency Owner
Kim began working in Allstate claims in 1994. Because she knew the company and supported its values, it made sense for her to continue her journey as an Allstate agency owner. Kim opened the Rouse Agency in September 2018. She was born and raised in the Concord area. Kim and her husband have two daughters, one son and a terrier, Duke. In her free time, Kim likes spending quality time with her family, traveling, trying new restaurants and hiking at Crowders Mountain State Park.





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Local events & news

Proudly Supporting Second Harvest Food Bank of Metrolina

Our agency proudly joined Allstate agency owners, financial specialists and staff in May 2020 to raise funds for local food banks and meal programs, including Second Harvest Food Bank of Metrolina, to help provide critical support in our community. In honor of our efforts, Second Harvest Food Bank of Metrolina received a $20,000 Helping Hands Grant from The Allstate Foundation.
Frequently Asked Questions
What are your agency hours?
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 6:30 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 12:00 PM
Sunday: Closed
Are you open on weekends?
Saturday: 9:00 AM - 12:00 PM
Sunday: Closed
Can I text your agency with questions?
Yes, we have text messaging services.
What languages do you speak?
We have staff members available who speak the following languages: English, Spanish
Do you have more than one location?
No, this is our only location.
The Rouse Agency is insurance licensed in the state(s) of North Carolina and South Carolina. If you do not reside in the state(s) of North Carolina or South Carolina, please go to the Find an Agent section on to search for another Allstate Agent or Personal Financial Representative.

Based on coverages selected. Subject to terms, conditions, availability & qualifications.

This material is intended for educational purposes only. Auto and homeowners insurance, and other property and casualty insurance products, are available from Allstate Insurance Company, Allstate Indemnity Company, Allstate Property and Casualty Insurance Company and Allstate Fire and Casualty Insurance Company (Home Offices: Northbrook, IL); Allstate New Jersey Insurance Company and Allstate New Jersey Property and Casualty Insurance Company (Home Offices: Bridgewater, NJ); and Allstate County Mutual Insurance Company and Allstate Texas Lloyd's (Home Offices: Irving, TX). Life insurance issued by Allstate Life Insurance Company: Northbrook, IL; and American Heritage Life Insurance Company: Jacksonville, FL. In New York, Allstate Life Insurance Company of New York: Hauppauge, NY.
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