Our agency was located in Roxbury NJ for 23+ years with me and 20 more years with the previous agent(s). Now we are working remote and are just a phone call away. When you call our agency, just say "agent" and it will be directed to one of us rather than the 800#. If we don't answer, please leave a message and sit tight. We will call you back, no need to call over and over. We check messages as soon as we are off the phone. Thank you.