Allstate Insurance Agent Phillip Mastantuono

Allstate Insurance Agent 
Phillip MastantuonoGrand Island, NY

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Location Details

Office Hours

Day of the WeekHours
Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM
Sat9:00 AM - 1:00 PM
SunClosed
Available 24/7 at

1979 Grand Island Blvd
Grand Island, NY 14072
US

Map of 1979 Grand Island Blvd in Grand Island

Landmarks

Located across from Marston Power Equipment

Areas Served

Grand Island, Grandyle Village, Sandy Beach, Sheenwater

Additional Contact

Fax: (833) 559-3083

Languages

English
Phillip Mastantuono: Allstate Insurance
You can view my financial industry experience and background at FINRA’s BrokerCheck

Local Allstate Insurance Agent: Phillip Mastantuono

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Products we offer:

Lewiston Historical Society
Complete Senior Care

Allstate Insurance Agent Reviews

Rating 5.0
very good
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Agent Response
Thank you, Carlos, for your positive feedback! We'
Thank you, Carlos, for your positive feedback! We're thrilled to know you're satisfied with our services. If you ever need assistance, feel free to reach out. We appreciate having you as a valued customer!
Rating 5.0
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Agent Response
Thank you, Timothy, for your positive feedback! We
Thank you, Timothy, for your positive feedback! We're thrilled to know you're satisfied with our services. As a valued customer, your trust means a lot to us. If you ever need assistance, feel free to reach out.
Rating 5.0
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Agent Response
Thank you, Tadeusz, for your positive feedback! We
Thank you, Tadeusz, for your positive feedback! We're thrilled to know you had a great experience with us. Your trust and satisfaction are our top priorities. If you ever need assistance, feel free to reach out. We appreciate having you as a valued customer!
Rating 1.5
To expensive!!!!
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Agent Response
Hi Johnnie, thank you for sharing your thoughtful
Hi Johnnie, thank you for sharing your thoughtful and constructive feedback. This is why we reach out to review policies and go over discounts. Please call or email us back next time. We understand that pricing is a concern for you. Please feel free to reach out to PMASTANTUONO@ALLSTATE.COM to discuss your options. We appreciate your input and hope to assist you further.
Rating 5.0
My experience with Allstate was the best. I was always able to contact anyone with questions and received quick answers.
My experience with Allstate was the best. I was always able to contact anyone with questions and received quick answers. I was always very comfortable and they walked me through paperwork patiently. I would always recommend Allstate to anyone!
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Agent Response
Thank you, Eric, for your kind words and for being
Thank you, Eric, for your kind words and for being a valued customer. We're thrilled to hear that you had such a positive experience with us. It's great to know our team was able to assist you promptly and make you feel comfortable. Your recommendation means a lot to us!
Rating 5.0
Excellent service every time
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Agent Response
Thank you for the kind words and for being a value
Thank you for the kind words and for being a valued customer!
Rating 0.0
I had issues with my policy after I filed my first claim and said I wanted the agency to call and they never did. I als
I had issues with my policy after I filed my first claim and said I wanted the agency to call and they never did. I also hadn't been receiving the information you were emailing because apparently you had the wrong email on file and you never reached out to let me know that until just like a week ago but that email has been gone for years. I don't want a call. I work for the company myself on the property claims side, and I'm disappointed in how the sales side handled business here.
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Agent Response
I find this review very troubling for a few reason
I find this review very troubling for a few reasons. The first reason is that we did call you, twice. Unfortunately, we did not receive as call back. All of our calls are timed, date stamped and recorded.
The second reason I find this troubling is that we have no idea if an email is no longer in use unless we are advised of such. It may take an event like a claim to trigger that notification. Once we did receive that notification, we did reach out to you.
Rating 5.0
Very informative a pleasure to work with
Rating 0.5
It was horrible. My property that has been "covered" for almost 10 years is now not covered. It's disgusting that you ar
It was horrible. My property that has been "covered" for almost 10 years is now not covered. It's disgusting that you are able to take my money every month, but when I finally need you, you reject me. Poor business, poor communication and poor 3rd party "evidence" taken. A random guy shows up that barely spoke English with his son that was clearly not qualified and took pictures of my damage and then it was deemed not covered because "it wasn't caused by hail or wind". A branch clearly hit my roof and they did not want to cover the damage. Bad all around.
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Agent Response
Thank you for the review. I am not sure what this
Thank you for the review. I am not sure what this is about since we have been unable to connect with you concerning your upcoming renewals.

I just left you another message to review your policies and see if there is anything we can do for you. Please give my office a call back or simply reply to an email.
Rating 5.0
Rating 0.0
Never anyone at office. Ownership cannot even maintain its amended hours that are posted on the door. Tired of the excu
Never anyone at office. Ownership cannot even maintain its amended hours that are posted on the door.
Tired of the excuse that the can’t hire anyone.
This has been an issue for over a year.
If I wanted to deal with an insurance company via telephone or computer there are far less expensive options all over the internet.
I would not and will not recommend this agency to anyone that I know… or don’t know!!!
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Agent Response
I apologize for the inconvenience, and I am happy
I apologize for the inconvenience, and I am happy to say we are now staffed up at my Grand Island office. I apologize that it has taken me ALMOST a year to find staff and, in the meantime, we were offering solutions to our customers, and I am sorry none of those worked for your husband.
Rating 5.0
Rating 5.0
Rating 3.5
I've had good interactions with the office. Everyone is polite and helpful. The only issue is the price. I understand ev
I've had good interactions with the office. Everyone is polite and helpful. The only issue is the price. I understand everyone's price is going up, bit that would be my only criticism.
Rating 4.5
Rating 5.0
The agency appears to be quite thorough. I have no complaints.
Rating 4.0
Fine, people freindly
Rating 4.5
Rating 5.0
Very nice staff. You have been there for me every time I needed you. Much appreciated!
Rating 5.0
They are always very friendly & helpful. If they don't have the answer right away, they research it & get back to me in
They are always very friendly & helpful. If they don't have the answer right away, they research it & get back to me in a timely manner.

Frequently asked questions

What are your agency hours?
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
Are you open on weekends?
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
Can I text your agency with questions?
No, we do not have text messaging services.
What languages do you speak?
We have staff members available who speak the following languages: English
Do you have more than one location?
Phillip Mastantuono is insurance licensed in the state(s) of New York. If you do not reside in the state(s) of New York, please go to the Find an Agent section on allstate.com to search for another Allstate Agent or Personal Financial Representative.

Based on coverages selected. Subject to terms, conditions, availability & qualifications.

This material is intended for educational purposes only. Auto and homeowners insurance, and other property and casualty insurance products, are available from Allstate Insurance Company, Allstate Indemnity Company, Allstate Property and Casualty Insurance Company, Allstate North American Insurance Co. and Allstate Fire and Casualty Insurance Company (Home Offices: Northbrook, IL); Allstate New Jersey Insurance Company and Allstate New Jersey Property and Casualty Insurance Company (Home Offices: Bridgewater, NJ); and Allstate County Mutual Insurance Company and Allstate Texas Lloyd's (Home Offices: Irving, TX). This life insurance information is provided for general consumer educational purposes and is not intended to provide legal, tax or investment advice. Life insurance also offered and issued by third party companies not affiliated with Allstate. Each company is solely responsible for the financial obligations accruing under the products it issues. Product guarantees are backed by the financial strength and claims-paying ability of the issuing company.

Securities offered by Personal Financial Representatives through Allstate Financial Services, LLC (LSA Securities in LA and PA). Registered Broker-Dealer. Member FINRA, SIPC. Main Office: 151 North 8th Street, Suite 450, Lincoln, NE 68508. (877) 232-2142.

Check the background of this firm on FINRA's BrokerCheck website.
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