Allstate Insurance Agent

Crystal-Lee Thompson, Concord, NH

63 S Main St

Concord, NH 03301

Call 24/7

(603) 227-9400to quote by phone

Call 24/7

(603) 227-9400to quote by phone

Call 24/7

(603) 227-9400to quote by phone

Call 24/7

(603) 227-9400to quote by phone

Select a product to get a quote

Auto insurance

Renters insurance

Motorcycle insurance

ATV insurance

Location Details

Office Hours

Day of the Week	Hours
Mon	8:30 AM - 5:30 PM
Tue	8:30 AM - 5:30 PM
Wed	8:30 AM - 5:30 PM
Thu	8:30 AM - 5:30 PM
Fri	8:30 AM - 5:30 PM
Sat	Closed
Sun	Closed

Available 24/7 at

(603) 227-9400

63 S Main St
Concord, NH 03301
US

Landmarks

We are on South Main St down the road from the state capitol building and across from the Capitol Center of the Arts.

Areas Served

Concord, Dunbarton, Hopkinton, Bow, Weare, Pembroke, Boscawen, Loudon, New Boston, Tilton, Massachusetts, Maine, New Hampshire, Vermont, Manchester, Hooksett, Keene, Lebanon, Enfield, Plainfield, Charlestown, Wilmot, Troy, Hancock, Enfield Center, West Peterborough, Stratham, Newfields, Suncook, Lyndeborough, Mont Vernon, Lyme Center, Antrim, Hillsborough, Holderness, North Sandwich, Center Tuftonboro, Nottingham, Effingham, Ashland, Durham, Brookline, Epsom, Nashua

Languages

English

Social

Crystal-Lee Thompson: Allstate Insurance

Local Allstate Agent: Meet Crystal-Lee Thompson

We were proud to team up with other agents in the area to show our support for the Boys & Girls Club of Manchester.

The Friendly Kitchen seeks to provide meals for the hungry and our team was ready to volunteer. This organization offers a warm and caring, non-discriminating environment through the coordination of community volunteer resources with one goal - to feed the hungry.

Our agency donated the basketball hoops at Camp Foster for the Boys & Girls Club during their massive camp renovation.

We're proud to celebrate our 4-year agency anniversary in Concord

So honored to have been able to spearhead the Allstate Foundation Helping Hands grant this year! We were able to donate $11500 to the Boys and Girls Club and help empower the youth in our community.

We understand the importance of education, and that’s why our Allstate agency was excited for the opportunity to assist Dunbarton Elementary.

I was excited to win the Women in Business & Leadership Excellence Award in 2023 for outstanding leadership and mentoring a women’s entrepreneurial group.

🌟 Thank You, Better Business Bureau! 🌟 I’m incredibly honored to have received the 2025 BBB Torch Award for Ethics. This recognition means so much to me — not just as a business owner, but as someone who truly believes in doing the right thing for my clients, my community, and my team. Thank you to the Better Business Bureau for all the time, care, and integrity you put into these awards. Your commitment to celebrating ethical leadership and values-driven businesses is something truly special, and I’m beyond grateful to be included among such an inspiring group of recipients. Here’s to building trust, leading with integrity, and always doing the right thing — even when no one’s watching. 💙 #BBBTorchAward #EthicalBusiness #YoureInGoodHands #ThompsonInsurance #BBB2025 #ProudMoment

I began my journey in the insurance industry in 2003 and quickly found a passion for helping people protect what matters most. After years of gaining valuable experience as a Licensed Sales Professional and agency manager, I proudly opened the doors to my own Allstate agency in 2019. We are a woman-owned business committed to delivering personalized, compassionate service that truly sets us apart.

My agency proudly serves customers across New Hampshire, Maine, Vermont, and Massachusetts. We specialize in auto, home, life, and business insurance—and go the extra mile to help see each policy is tailored to meet your unique needs. You're in good hands with our agency.

We work hand-in-hand with real estate agents and mortgage lenders throughout the region to support first-time homebuyers, those relocating to New England, and families looking for a trusted insurance agent. Our goal is to make insurance easy, accessible, and stress-free.

40 Under 40 Award Recipient for leadership and impact in my industry and community. Winner of the Better Business Bureau Torch Award for Ethics. Certified Notary Public to offer added convenience for customers.

I’m also an active member of the Concord Chamber of Commerce and proud to be part of the BNI Concord Elite Group, where I connect with other local professionals to better serve customers and community.

Giving back is a core value of mine. I've supported organizations like The Friendly Kitchen, Boys & Girls Clubs of America, Families in Transition, Hearts for Kindness, and local schools and sports programs. I also serve as the Secretary-Treasurer of the Dunbarton Elementary School PTO.

When I’m not in the office, I’m spending time outdoors with my two amazing kids—hiking, skiing, camping, and enjoying everything that New England has to offer. Yoga and reading when I can find the time.

I look forward to continuing to protect and serve our incredible community for years to come. Reach out today—we’d love to welcome you to our agency where you are always in Good Hands.

Products we offer:

Auto Insurance in Concord
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Helps protect you and your vehicle if you’re involved in a car accident. At a minimum, you’ll likely need bodily injury liability and property damage liability to meet state auto insurance coverage requirements and help protect your finances if you cause an accident that injures another driver or damages their property. We also offer uninsured motorist coverage to help with your expenses if you’re hit by a driver without insurance. If you’re looking for coverage to help protect your vehicle, you might want to consider collision coverage and comprehensive coverage, which help pay repair costs if your car is damaged in a covered loss. And, optional coverages, like new car replacement coverage or loan/lease gap coverage help protect your investment in a brand-new car. I can help you choose a combination of coverages that fulfill state requirements and meet your needs. Give me a call to get a car insurance quote today!
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Home Insurance in Concord
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Helps provide protection for your house (dwelling) and your family’s liability as well as the things you own in and around your home such as “other structures” (detached garage, fence, etc.), your personal property (furniture, clothing, etc.) against covered perils such as fire, theft, wind/hail and more. Call me today for a homeowners insurance quote and I’ll help you get the protection your home needs and the savings you deserve with our money-saving discounts.
Condo Insurance in Concord
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Helps protect the portion of your condo, co-op or townhome for which you are responsible for (inside structure, permanent fixtures, cabinets, etc.) with dependable coverage. Condo policies are HO-6 compliant, and cover family liability and personal belongings against covered perils such as fire, theft, vandalism and more. Contact me today for a quote!
Renters Insurance in Concord
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Helps protect your personal belongings inside or outside your apartment from accidents such as, fire, theft, vandalism, and cover family liability. Give me call today to review what type of coverage makes sense for where you live and what you own.
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Motorcycle Insurance in Concord
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Our motorcycle policies include the basic coverage you may need, like liability coverage, which includes passenger liability coverage and uninsured motorist coverage. You can further customize your motorcycle policy with collision coverage and comprehensive coverage to help protect your bike. And, if you have a customized ride, you can help protect your aftermarket gear with optional equipment coverage. Contact me to learn about motorcycle insurance discounts and to get started with a quote for a policy that fits your needs.
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Business Insurance in Concord
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Allstate Business Insurance protects your business in ways other insurance might not. A business owners policy (BOP) usually includes three common types of coverage to help protect you and your small business: property coverage, general liability coverage and business interruption coverage. In addition to these basic coverages, the Allstate Business Owners Policy can be customized with additional protection to help cover more aspects of your business. I can help you tailor a policy to fit your small business’s needs. As a small business owner myself, I understand how important it is to protect what you’ve worked so hard to build. Call me for a free review of your current business policy and to learn more about insurance solutions to help protect you, your business and your employees.
Life Insurance in Concord
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Protect the life you want, for those that matter most. A life insurance policy can help provide financial security for your loved ones by covering expenses like the mortgage, college tuition, and other everyday living costs. Call me today to learn about the different types of coverage Allstate offers.
ATV Insurance in Concord
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Help protect yourself and your all-terrain vehicle against the unexpected. We offer bodily injury liability coverage and property damage liability coverage on your ATV insurance policy. If you injure someone else or damage their property while driving your ATV, liability coverage helps pay the other person’s medical or repair bills. If your ATV is damaged in a crash, collision coverage may help. Collision coverage for your ATV helps pay for repairs if you hit another object, such as a fence or a tree. Finally, you may want to consider comprehensive coverage for your ATV in case it’s stolen, vandalized or damaged by hail or fire. Give me a call to get a quote on an ATV insurance policy today!
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Boat Insurance in Concord
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Helps cover your boat on and off the water. Watercraft liability coverage helps pay for another person’s expenses if you injure them or damage their property with your boat. If you’re injured in a boating accident, watercraft medical payments coverage helps pay for your medical bills. Need to repair damage to your boat after an accident? Property coverage for your boat helps cover a crash with another boat or object (like a pier or buoy). It also helps cover theft, vandalism or fire. Help protect your boat against these covered perils during the on- and off-season. We also offer additional coverage for things like your boat trailer, fishing equipment and even towing or fuel delivery when you’re stranded. Need a boat insurance quote? Give me a call today!

20+

Years of
Experience

20+

Years in the
Community

Our team

Matthew Fiffield

Licensed Sales Professional

Matthew has worked in insurance since 2017, and we were excited to have him join our team in 2019. Matthew's pride for helping others in his community goes beyond his insurance experience. Matthew has over 15 years' experience working with the Milford Police Department, and he is actively involved in the Southern NH CAST Coalition (Community Action for Safe Teens). In his spare time, Matthew enjoys coaching his sons soccer and football teams. As a family-man, Matthew welcomes other families to call and ask how he can assist with auto, home, business and other insurance opportunities. Call our agency and ask for Matthew, today!

Jenn DeVoe

Licensed Sales Professional

Jenn has been associated with Allstate for many years, and we were excited to welcome her to our Allstate agency as a manager in 2022. Jenn and her husband live in Londonderry and they love to make memories in the community and spending time with family. Jenn also enjoys kickboxing. Call our agency to see how Jenn can assist you with your unique insurance needs.

Glenn Roberge

Customer Care Professional

Glenn joined our Allstate agency in 2020, and he strives to provide excellent customer service. As a retired police officer, Glenn takes great pride in assisting others in his community, and he looks forward to helping you with your questions. Glenn is also my stepfather, and I'm glad that we can expand to be a family business. Please call us and see how Glenn can assist you with your insurance questions.

Colleen O'Donnell

Licensed Sales Professional

Colleen has lived in the Bedford area her entire life, and she takes great pride in assisting others in the community. Colleen has worked in insurance since 2010, and we were excited to welcome her to our team in 2019. As a devoted mother of three, Colleen loves to meet and assist other families with their unique insurance needs. Outside of the agency, Colleen can often be found making memories with her family, watching them play their sports, and catching up friends. Call our agency to see how Colleen can assist you with your auto, home and other unique insurance needs.

Brian Thompson

Licensed Sales Professional

Brian has worked in insurance since 2002, and we were excited to welcome him to our team in 2019. As a devoted family-man and experienced sales professional, Brian enjoys meeting and assisting other families with their unique insurance needs. Outside of the agency, Brian can often be found skiing, reading and making memories with his two children. Call our agency to see how Brian can assist you.

Bob DeRosa

Life Insurance representative

With over 30 of experience in the financial services industry, Bob is dedicated to helping customers secure their financial futures through tailored life insurance solutions. Holding a life & health & financial license, he combines extensive knowledge with a passion for empowering individuals and families to make informed decisions about their insurance needs.

At Thompson Insurance Agency, Bob specializes in analyzing each customers unique circumstances to provide customized life insurance strategies that help see peace of mind and financial stability. His commitment to exceptional service and customer service sets him apart, making the complex world of insurance accessible and understandable.

Outside of work, Bob enjoys spending time with his family.

Connect with Bob today at 603-226-3300 to explore how you can protect what matters most with comprehensive life insurance.

Crystal-Lee Thompson

Insurance Agent & Community promoter

With an impressive 23 years of experience in the insurance industry, the owner, Crystal-Lee Thompson is a dynamic and determined agent dedicated to serving customers and the community. Known for her deep knowledge of insurance products and regulations, she navigates the complexities of the industry with ease, help seeing that customers obtain great coverage tailored to their needs and exceeds customer service expectations.

A proud local resident, Crystal-Lee is not only passionate about her work but also about giving back. She actively participates in community service initiatives, believing that a strong community benefits everyone. As a devoted mother of two, she understands the importance of helping protect what matters most, both for families and businesses alike.

Her youthful energy and commitment to excellence make her a trusted resource for customers seeking reliable insurance solutions. Connect with Crystal-Lee today to discover how she can help you secure your future while making a positive impact in the community.

Our team

Matthew Fiffield

Licensed Sales Professional

Jenn DeVoe

Licensed Sales Professional

Glenn Roberge

Customer Care Professional

Colleen O'Donnell

Licensed Sales Professional

Brian Thompson

Licensed Sales Professional

Bob DeRosa

Life Insurance representative

Crystal-Lee Thompson

Insurance Agent & Community promoter

Frequently asked questions

What are your agency hours?

Monday: 8:30 AM - 5:30 PM
Tuesday: 8:30 AM - 5:30 PM
Wednesday: 8:30 AM - 5:30 PM
Thursday: 8:30 AM - 5:30 PM
Friday: 8:30 AM - 5:30 PM
Saturday: Closed
Sunday: Closed

Are you open on weekends?

Saturday: Closed
Sunday: Closed

Can I text your agency with questions?

Yes, we have text messaging services.

What languages do you speak?

We have staff members available who speak the following languages: English

Do you have more than one location?

No, this is our only location.

Crystal-Lee Thompson is insurance licensed in the state(s) of Connecticut, Maine, Massachusetts, New Hampshire, and Vermont. If you do not reside in the state(s) of Connecticut, Maine, Massachusetts, New Hampshire, or Vermont, please go to the Find an Agent section on allstate.com to search for another Allstate Agent or Personal Financial Representative.

Based on coverages selected. Subject to terms, conditions, availability & qualifications.

This material is intended for educational purposes only. Auto and homeowners insurance, and other property and casualty insurance products, are available from Allstate Insurance Company, Allstate Indemnity Company, Allstate Property and Casualty Insurance Company, Allstate North American Insurance Co. and Allstate Fire and Casualty Insurance Company (Home Offices: Northbrook, IL); Allstate New Jersey Insurance Company and Allstate New Jersey Property and Casualty Insurance Company (Home Offices: Bridgewater, NJ); and Allstate County Mutual Insurance Company and Allstate Texas Lloyd's (Home Offices: Irving, TX). This life insurance information is provided for general consumer educational purposes and is not intended to provide legal, tax or investment advice. Allstate life insurance issued by Direct General Life Insurance Co., 911 Chestnut Street, Orangeburg SC 29115; American Heritage Life Ins. Co., 1776 American Heritage Life Dr., Jacksonville FL 32224. Life insurance also offered and issued by third party companies not affiliated with Allstate. Each company is solely responsible for the financial obligations accruing under the products it issues. Product guarantees are backed by the financial strength and claims-paying ability of the issuing company.

you're in good hands^®