Allstate Insurance Agent
Crystal-Lee Thompson, Concord, NH

63 S Main St

Concord, NH 03301

Call

(603) 227-9400to quote by phone

Call

(603) 227-9400to quote by phone

Call

(603) 227-9400to quote by phone

Call

(603) 227-9400to quote by phone

Select a product to get a quote

Auto insurance

Home insurance

Renters insurance

Motorcycle insurance

ATV insurance

Location Details

Office Hours

Day of the Week	Hours
Mon	8:30 AM - 5:30 PM
Tue	8:30 AM - 5:30 PM
Wed	8:30 AM - 5:30 PM
Thu	8:30 AM - 5:30 PM
Fri	8:30 AM - 5:30 PM
Sat	Closed
Sun	Closed

Available 24/7 at

(603) 227-9400

63 S Main St
Concord, NH 03301
US

Landmarks

Our agency is conveniently located at 63 South Main Street in downtown Concord, NH—just steps from the State House, across from The Works Café, and walking distance from the Capitol Center for the Arts and Gibson’s Bookstore.

Areas Served

Concord, Dunbarton, Hopkinton, Bow, Weare, Pembroke, Boscawen, Loudon, New Boston, Tilton, Massachusetts, Maine, New Hampshire, Vermont, Manchester, Hooksett, Keene, Lebanon, Enfield, Plainfield, Charlestown, Wilmot, Troy, Hancock, Enfield Center, West Peterborough, Stratham, Newfields, Suncook, Lyndeborough, Mont Vernon, Lyme Center, Antrim, Hillsborough, Holderness, North Sandwich, Center Tuftonboro, Nottingham, Effingham, Ashland, Durham, Brookline, Epsom, Nashua

Languages

English

Social

Crystal-Lee Thompson: Allstate Insurance

Local Allstate Insurance Agent: Crystal-Lee Thompson

Allstate Helping Hands Foundation presents the Boys & Girls club with a check for $30,000.

Families in Transition earns a $30,000 Allstate Foundation Helping Hands grant.

Allstate donates & serves pizza to the homeless during one of their shifts.

The Friendly Kitchen is awarded a $15,000 grant through the Allstate Foundation Helping Hands Program. The Friendly Kitchen seeks to provide meals for the hungry and our team was ready to volunteer. This organization offers a warm and caring, non-discriminating environment through the coordination of community volunteer resources with one goal - to feed the hungry.

The Salvation Army Santa Fund receives a $1,000.

Allstate donates $1,000 to Camp Foster at the Boys & Girls Club

Our team was happy to sponsor & coach Bow Youth Baseball - The Allstate Blue Rocks.

Our team & customers gather together to participates in collecting Toys for Tots.

Through our donation efforts, the Manchester Boys & Girls club was able to use our gift toward the new baseball hoops located at camp foster which just underwent a $52 million renovation.

With the help of several local Allstate agents, our office delivered a $13,000 Allstate Foundation Helping Hands grant to Dunbarton Elementary School for their Playground Renovation. DES will receive a 2nd check for $15,000 in 2018 to complete the upgrade.

Our agency is so excited to present our first annual, college scholarship to Madison French who will be attending MCC for GraphicDesign in the fall! Congratulations Madi, we are so proud of you!

The Agency is committed to serving our community. In recognition of our volunteerism, The Allstate Foundation provided The Boys & Girls Club with a $15,000 Helping Hands Grant for 2020-2021. These funds will help them continue their support of our community.

So proud to be part of the Union Leaders #40UnderForty class of 2022! What an incredible honor to be among those chosen NH professionals that are standing out in the industries and communities.

100 Women Who Care - To gather 100+ women together to donate $100 four times a year to different local charities throughout the community! Together we can help make a difference. (Attending Virtually due to Covid)

We're proud to celebrate our 4-year agency anniversary in Concord.

So honored to have been able to spearhead the Allstate Foundation Helping Hands grant this year! We were able to donate $11500 to the Boys and Girls Club and help empower the youth in our community.

We understand the importance of education, and that’s why our Allstate agency was excited for the opportunity to assist Dunbarton Elementary.

I was excited to win the Women in Business & Leadership Excellence Award in 2023 for outstanding leadership and mentoring a women’s entrepreneurial group.

2025

🌟 Thank You, Better Business Bureau! 🌟 I’m incredibly honored to have received the 2025 BBB Torch Award for Ethics. This recognition means so much to me — not just as a business owner, but as someone who truly believes in doing the right thing for customers, my community, and my team.

2025

🏆 Featured on BizCast NH: BBB Torch Award Winners Spotlight We’re honored to share that Crystal-Lee Thompson, was featured on BizCast NH – Episode 172: Better Business Bureau Torch Award Winners! 🎙️

💙 Giving Back: Donation Made on Behalf of BizCast NH At our agency, ethics and community support are more than just values—we put them into action.

Took a little break from the office to design a custom sign for an Agency—and had so much fun supporting a local NH business while getting creative with friends. 💙 Nothing better than mixing community, small business support, and a little DIY energy! Can’t wait to hang this one up in the office.

I began my journey in the insurance industry in 2002 and quickly found a passion for helping people protect what matters most. After years of gaining valuable experience as a Licensed Sales Professional and agency manager, I proudly opened the doors to my own Allstate agency in 2019. We are a woman-owned business committed to delivering personalized, compassionate service that truly sets us apart. My agency proudly serves customers across New Hampshire, Maine, Vermont, and Massachusetts. We focus on auto, home, life, and business insurance—and go the extra mile to help see each policy is tailored to meet your unique needs. You're in good hands with our agency. We work hand-in-hand with real estate agents and mortgage lenders throughout the region to support first-time homebuyers, those relocating to New England, and families looking for a trusted insurance agent. Our goal is to make insurance easy, accessible, and stress-free. 40 Under 40 Award Recipient for leadership and impact in my industry and community. Winner of the Better Business Bureau Torch Award for Ethics. Certified Notary Public to offer added convenience for customers. Best of 603 Agent and Agency. I’m also an active member of the Concord Chamber of Commerce and proud to be part of the BNI Concord Group, where I connect with other local professionals to better serve customers and community. Giving back is a core value of mine. I've supported organizations like The Friendly Kitchen, Boys & Girls Clubs of America, Families in Transition, Hearts for Kindness, and local schools and sports programs. I also serve as the Secretary-Treasurer of the Dunbarton Elementary School PTO. When I’m not in the office, I’m spending time outdoors with my two amazing kids—hiking, skiing, camping, and enjoying everything that New England has to offer. Yoga and reading when I can find the time. I look forward to continuing to protect and serve our incredible community for years to come. Reach out today—we’d love to welcome you to our agency where you are always in Good Hands.

Products we offer:

Car Insurance Agent in Concord
Car Insurance Agent in Concord
Helps protect you and your vehicle if you’re involved in a car accident. At a minimum, you’ll likely need bodily injury liability and property damage liability to meet state auto insurance coverage requirements and help protect your finances if you cause an accident that injures another driver or damages their property. We also offer uninsured motorist coverage to help with your expenses if you’re hit by a driver without insurance. If you’re looking for coverage to help protect your vehicle, you might want to consider collision coverage and comprehensive coverage, which help pay repair costs if your car is damaged in a covered loss. And, optional coverages, like new car replacement coverage or loan/lease gap coverage help protect your investment in a brand-new car. I can help you choose a combination of coverages that fulfill state requirements and meet your needs. Give me a call to get a car insurance quote today!
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Home Insurance Agent in Concord
Home Insurance Agent in Concord
Helps provide protection for your house (dwelling) and your family’s liability as well as the things you own in and around your home such as “other structures” (detached garage, fence, etc.), your personal property (furniture, clothing, etc.) against covered perils such as fire, theft, wind/hail and more. Call me today for a homeowners insurance quote and I’ll help you get the protection your home needs and the savings you deserve with our money-saving discounts.
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Condo Insurance Agent in Concord
Condo Insurance Agent in Concord
Helps protect the portion of your condo, co-op or townhome for which you are responsible for (inside structure, permanent fixtures, cabinets, etc.) with dependable coverage. Condo policies are HO-6 compliant, and cover family liability and personal belongings against covered perils such as fire, theft, vandalism and more. Contact me today for a quote!
Renters Insurance Agent in Concord
Renters Insurance Agent in Concord
Helps protect your personal belongings inside or outside your apartment from accidents such as, fire, theft, vandalism, and cover family liability. Give me call today to review what type of coverage makes sense for where you live and what you own.
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Landlords & Hosts Insurance Agent in Concord
Landlords & Hosts Insurance Agent in Concord
Helps protect the structure of your rental property, from covered accidents such as fire, wind/hail, vandalism and more. It also offers protection for the liability you might face as an owner. Let’s chat about the right coverage for your additional property!
Motorcycle Insurance Agent in Concord
Motorcycle Insurance Agent in Concord
Our motorcycle policies include the basic coverage you may need, like liability coverage, which includes passenger liability coverage and uninsured motorist coverage. You can further customize your motorcycle policy with collision coverage and comprehensive coverage to help protect your bike. And, if you have a customized ride, you can help protect your aftermarket gear with optional equipment coverage. Contact me to learn about motorcycle insurance discounts and to get started with a quote for a policy that fits your needs.
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Business Insurance Agent in Concord
Business Insurance Agent in Concord
Allstate Business Insurance protects your business in ways other insurance might not. A business owners policy (BOP) usually includes three common types of coverage to help protect you and your small business: property coverage, general liability coverage and business interruption coverage. In addition to these basic coverages, the Allstate Business Owners Policy can be customized with additional protection to help cover more aspects of your business. I can help you tailor a policy to fit your small business’s needs. As a small business owner myself, I understand how important it is to protect what you’ve worked so hard to build. Call me for a free review of your current business policy and to learn more about insurance solutions to help protect you, your business and your employees.
Life Insurance Agent in Concord
Life Insurance Agent in Concord
Protect the life you want, for those that matter most. A life insurance policy can help provide financial security for your loved ones by covering expenses like the mortgage, college tuition, and other everyday living costs. Call me today to learn about the different types of coverage Allstate offers.
ATV Insurance Agent in Concord
ATV Insurance Agent in Concord
Help protect yourself and your all-terrain vehicle against the unexpected. We offer bodily injury liability coverage and property damage liability coverage on your ATV insurance policy. If you injure someone else or damage their property while driving your ATV, liability coverage helps pay the other person’s medical or repair bills. If your ATV is damaged in a crash, collision coverage may help. Collision coverage for your ATV helps pay for repairs if you hit another object, such as a fence or a tree. Finally, you may want to consider comprehensive coverage for your ATV in case it’s stolen, vandalized or damaged by hail or fire. Give me a call to get a quote on an ATV insurance policy today!
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Boat Insurance Agent in Concord
Boat Insurance Agent in Concord
Helps cover your boat on and off the water. Watercraft liability coverage helps pay for another person’s expenses if you injure them or damage their property with your boat. If you’re injured in a boating accident, watercraft medical payments coverage helps pay for your medical bills. Need to repair damage to your boat after an accident? Property coverage for your boat helps cover a crash with another boat or object (like a pier or buoy). It also helps cover theft, vandalism or fire. Help protect your boat against these covered perils during the on- and off-season. We also offer additional coverage for things like your boat trailer, fishing equipment and even towing or fuel delivery when you’re stranded. Need a boat insurance quote? Give me a call today!

20+

Years of
Experience

20+

Years in the
Community

Your Local Allstate Team

Crystal-Lee Thompson

Agency Owner & Community promoter

With an impressive 23 years of experience in the insurance industry, the owner, Crystal-Lee Thompson is a dynamic and determined agent dedicated to serving customers and the community. Known for her deep knowledge of insurance products and regulations, she navigates the complexities of the industry with ease, help seeing that customers obtain great coverage tailored to their needs exceeding customer service expectations.

A proud local resident, Crystal-Lee is not only passionate about her work but also about giving back. She actively participates in community service initiatives, believing that a strong community benefits everyone. As a devoted mother of two, she understands the importance of helping protect what matters most, both for families and businesses alike.

Her youthful energy and commitment to excellence make her a resource for customers seeking reliable insurance solutions. Connect with Crystal-Lee today to discover how she can help you secure your future while making a positive impact in the community.

Matthew Fiffield

Licensed Sales Professional

Matthew has worked in insurance since 2017, and we were excited to have him join our team in 2019. Matthew's pride for helping others in his community goes beyond his insurance experience. Matthew has over 15 years' experience working with the Milford Police Department, and he is actively involved in the Southern NH CAST Coalition (Community Action for Safe Teens). In his spare time, Matthew enjoys coaching his sons soccer and football teams. As a family-man, Matthew welcomes other families to call and ask how he can assist with auto, home, business and other insurance opportunities. Call our agency and ask for Matthew, today!

Jenn DeVoe

Licensed Sales Professional

Jenn has been representing Allstate for many years, and we were excited to welcome her to our Allstate agency as a manager in 2022. Jenn and her husband live in Londonderry and they love to make memories in the community and spending time with family. Jenn also enjoys kickboxing. Call our agency to see how Jenn can assist you with your unique insurance needs.

Glenn Roberge

Customer Care Professional

Glenn joined our Allstate agency in 2020, and he strives to provide excellent customer service. As a retired police officer, Glenn takes great pride in assisting others in his community, and he looks forward to helping you with your questions. Glenn is also my stepfather, and I'm glad that we can expand to be a family business. Please call us and see how Glenn can assist you with your insurance questions.

Colleen O'Donnell

Licensed Sales Professional

Colleen has lived in the Bedford area her entire life, and she takes great pride in assisting others in the community. Colleen has worked in insurance since 2010, and we were excited to welcome her to our team in 2019. As a devoted mother of three, Colleen loves to meet and assist other families with their unique insurance needs. Outside of the agency, Colleen can often be found making memories with her family, watching them play their sports, and catching up friends. Call our agency to see how Colleen can assist you with your auto, home and other unique insurance needs.

Brian Thompson

Licensed Sales Professional

Brian has worked in insurance since 2002, and we were excited to welcome him to our team in 2019. As a devoted family-man and experienced sales professional, Brian enjoys meeting and assisting other families with their unique insurance needs. Outside of the agency, Brian can often be found skiing, reading and making memories with his two children. Call our agency to see how Brian can assist you.

Michael Junga

Personal Financial Representative

With over 30 years of experience in the financial services industry, MJ is dedicated to helping customers secure their financial futures through tailored life insurance solutions. Holding a life & health & financial license, he combines extensive knowledge with a passion for empowering individuals and families to make informed decisions about their insurance needs.

At our agency, MJ specializes in helping analyze each customers unique circumstances to provide customized life insurance strategies that promote peace of mind and financial stability. His commitment to exceptional service and customer service sets him apart, making the complex world of insurance accessible and understandable.

Outside of work, MJ enjoys spending time with his family.

Connect with MJ today at 603-226-3300 to explore how you can protect what matters most with comprehensive life insurance.

Sonny DeFilippo

Licensed Sales Producer

Sonny DeFilippo

Sonny is a motivated Business Administration student at NHTI – New Hampshire’s Community College, who began interning with the agency in 2025. With several years of customer service experience, he brings strong communication skills and a customer-first mindset to his role. Sonny is eager to grow in the insurance industry and is currently working toward becoming a licensed insurance producer.

Outside of the office, Sonny enjoys attending concerts, hiking New Hampshire’s trails, and watching films. His energy, professionalism, and dedication make him a great addition to the team.

Victoria Groulx

Intern

Victoria joins our team as an intern while preparing to begin her college journey in Business Administration. She brings a strong work ethic, curiosity for learning, and a passion for hands-on projects. Outside of work, you can find her competing in winter and spring track as a thrower, enjoying the challenge and discipline of the sport. She’s also a music enthusiast who loves customizing her car—especially tuning up the subwoofers to get that perfect sound. Her drive, focus, and enthusiasm make her a great addition to our team, and we’re excited to have her grow with us this season!

Kristin Mortell

Licensed Account Manager

Kristin has been part of the New Hampshire community since 1987 and brings a friendly, approachable style to helping customers protect what matters most. She joined the Allstate team in 2025 and has been working in the insurance industry since 2020, assisting families and individuals with personalized coverage and clear guidance.

Kristin specializes in a wide range of personal and recreational insurance including home, auto, condo, renters, umbrella, snowmobile, motorcycle, ATV, life, and commercial insurance. She works with customers across New Hampshire, Maine, and Massachusetts, helping them review their options and feel confident about their coverage.

When she’s not helping customers, Kristin stays busy spending time with her five children (ages 19, 13, 10, 10, and 6). Her free time often includes camping trips, family movie nights, vacations, and playing pool/billiards.

A fun fact about Kristin: she once competed in the World Championship for pool in Las Vegas — so if you ever need insurance guidance or a billiards partner, she’s your person!

And if you want to win her over quickly… just bring pickles — they’re her favorite snack.

Kristin is proud to help customers find the right protection for their homes, vehicles, and families — all while making the insurance process simple and stress-free.

Nicole Taylor

Licensed Account Manager

Nicole joined the agency in April, bringing over 18 years of customer service experience and a focus on insurance since 2023, including her representing Allstate beginning in September 2023. She is known for her compassionate, friendly, and customer-first approach, with a strong passion for helping people feel supported and confident in their insurance decisions.

She enjoys helping customers save money, understand their options, and feel like they are truly being taken care of.

Outside of work, she enjoys spending time with her two dogs and her other half, reading, crocheting, knitting, and relaxing with a good podcast or book.

Allstate Insurance Agent Reviews

fabio bottazzi

Jun. 5, 2026

Agent Response

Thank you, Fabio, for your feedback and for being

Thank you, Fabio, for your feedback and for being a valued customer. We're glad to hear you had a positive experience. If you have any further suggestions or concerns, please feel free to reach out to crystalthompson@allstate.com. Your trust is important to us.

joanna koszalka

Jun. 5, 2026

I had a wonderful experience working with Crystal at Allstate! She was incredibly responsive, helpful, and made the enti

I had a wonderful experience working with Crystal at Allstate! She was incredibly responsive, helpful, and made the entire process easy and stress-free. Any questions I had were answered quickly, and she provided everything I needed right away. I highly recommend Crystal to anyone looking for excellent customer service and insurance guidance. Thank you for all your help!

Agent Response

Thank you so much, Joanna, for your kind words and

Thank you so much, Joanna, for your kind words and recommendation! We're thrilled to hear that the agency owner personally made your experience easy and stress-free. Providing excellent customer service is our priority, and we're glad to have been able to assist you promptly. If you ever need further assistance, don't hesitate to reach out.

lynn gauthier

May. 24, 2026

Very knowledgeable on the phone and very efficient.
Thanks

Agent Response

Thank you, Lynn, for your kind words! We're deligh

Thank you, Lynn, for your kind words! We're delighted to hear that you found our phone service knowledgeable and efficient. Your feedback is greatly appreciated, and we're here to help whenever you need us.

lana kangas

May. 12, 2026

Very good service and communication. And local office always available. Thank you!

Agent Response

Thank you, Lana, for your kind words and for being

Thank you, Lana, for your kind words and for being a valued customer. We're thrilled to hear that our service and communication have met your expectations. Our local office is always here to assist you whenever you need.

susan chauvette

May. 9, 2026

Agent Response

Thank you, Susan, for your positive feedback and f

Thank you, Susan, for your positive feedback and for being a valued customer. We're thrilled to hear you're satisfied with our services. If you ever have any questions or need assistance, please feel free to reach out. Your trust means a lot to us!

joseph bourgeois

Apr. 26, 2026

Agent Response

Thank you, Joseph, for your positive feedback! We'

Thank you, Joseph, for your positive feedback! We're thrilled to hear that you're satisfied with our services. As a valued customer, your trust means a lot to us. If you ever need assistance, feel free to reach out.

shannan brown

Apr. 24, 2026

Great. Always call back, follow up fast with important information. I've been with them for years

Agent Response

Thank you so much, Shannan! We truly appreciate yo

Thank you so much, Shannan! We truly appreciate your kind words and your loyalty over the years. Our team works hard to provide fast follow-up, clear communication, and dependable local service for our home and auto insurance clients. We’re grateful to have you with Thompson Insurance Agency and are always here when you need us.

jennifer ramsay

Apr. 16, 2026

Agent Response

Thank you, Jennifer, for your wonderful feedback!

Thank you, Jennifer, for your wonderful feedback! We're thrilled to hear that you had a positive experience with us. Your trust and satisfaction mean a lot, and we're here to continue providing reliable service. If you ever need assistance, feel free to reach out.

p devoe

Apr. 9, 2026

Crystal, Brian and Jenn are incredible to work with! Very friendly and knowledgeable, would highly recommend the Thompso

Crystal, Brian and Jenn are incredible to work with! Very friendly and knowledgeable, would highly recommend the Thompson Insurance Agency!

Agent Response

Thank you so much for your kind words, P Devoe! We

Thank you so much for your kind words, P Devoe! We're thrilled to hear that you had a positive experience with Crystal, Brian, and Jenn. Especially Jenn, she is a rock star for sure! Your recommendation means a lot to us, and we're here to help whenever you need.

kristin mortell

Mar. 26, 2026

If you’re looking for a reliable and knowledgeable insurance professional, the team at Thompson Insurance truly stands

If you’re looking for a reliable and knowledgeable insurance professional, the team at Thompson Insurance truly stands out. From the first interaction, their agents demonstrate a high level of expertise, patience, and genuine care for their clients’ needs.

One of the best things about working with Thompson Insurance is how clearly they explain coverage options. Insurance can often feel overwhelming, but their agents break everything down in a way that’s easy to understand, helping you make confident, informed decisions. Whether you’re shopping for auto, home, or business insurance, they take the time to tailor policies specifically to your situation.

Customer service is another major strength. The agents are responsive, friendly, and always willing to go the extra mile. Questions are answered quickly, and any concerns are handled with professionalism and attention to detail. You never feel like “just another policy number.”

In addition, Thompson Insurance is known for offering competitive rates without sacrificing quality coverage. Their agents actively look for ways to save you money while still ensuring you’re properly protected.

Overall, if you want a trustworthy insurance a

Agent Response

Hi Kristin, Thank you so much for your wonderful

Hi Kristin,

Thank you so much for your wonderful feedback! We're thrilled to hear that you found our team reliable and knowledgeable. It's our priority to ensure that our clients feel informed and confident in their insurance decisions. We're glad that our customer service and competitive rates have met your expectations. Your trust and satisfaction mean the world to us. If you ever have more questions or need assistance, feel free to reach out.

Best regards,
Crystal-Lee Thompson

kristin mortell

Mar. 26, 2026

If you are looking for a great local office with great customer service this is the place. This is such a reliable and h

If you are looking for a great local office with great customer service this is the place. This is such a reliable and highly recommended insurance office in Concord, and the team truly stood out to me. From the moment I called and then walked in, the staff was welcoming, knowledgeable, and genuinely focused on helping me find the right coverage for my needs.

What I appreciated most was how clearly they explained all my options. So whether you need auto, home, or life insurance, they take the time to walk you through policies without any pressure. It’s refreshing to work with an insurance agency that prioritizes transparency and customer education. The owner Crystal is great and so helpful and kind.

Customer service here is top-notch. They respond quickly to questions, follow up when they say they will, and make the entire process smooth and stress-free. If you’re in the NH area and want dependable insurance coverage with a personal touch, this office is a great choice. They even sent me a gift card when I referred my friend for a quote too just to say thank you, which was super nice!

Highly recommend for anyone searching for trusted insurance services in Concord!

Agent Response

Hi Kristin, Thank you so much for your kind words

Hi Kristin,

Thank you so much for your kind words and for taking the time to leave us a review! We’re so glad you had a great experience with our team at Thompson Insurance Agency here in Concord, NH.

Providing excellent customer service and helping our clients with the right home, auto, and personal insurance coverage is always our top priority. It means a lot to know that our local agency stood out to you.

We truly appreciate your support and the opportunity to help protect what matters most to you.

c lee

Mar. 17, 2026

I’ve had an incredible experience working with Thompson Insurance Agency in Concord, NH. Crystal-Lee Thompson and her

I’ve had an incredible experience working with Thompson Insurance Agency in Concord, NH. Crystal-Lee Thompson and her team truly go above and beyond when it comes to home, auto, and life insurance. They took the time to review my policies, explain coverage options, and make sure I was properly protected — not just sold the cheapest policy.

What really stands out is their knowledge of New Hampshire insurance risks like ice dams, frozen pipes, liability exposure, and underinsured drivers. It’s clear they genuinely care about protecting families, homes, and assets.

The team is professional, responsive, and incredibly easy to work with. If you’re looking for a local insurance agent in Concord, NH who can help with homeowners insurance, car insurance, umbrella policies, or life insurance, I highly recommend reaching out to Crystal-Lee and the team at Thompson Insurance Agency.

Excellent service, great communication, and a team that truly puts clients first.

Agent Response

Hi Christy, Thank you so much for taking the time

Hi Christy,

Thank you so much for taking the time to leave such a thoughtful review. It truly means a lot to our entire team here at Thompson Insurance Agency in Concord, NH. We believe insurance should always be about making sure families are properly protected, not just finding the cheapest policy, so I’m really glad that came through in your experience.

Living in New Hampshire, there are a lot of unique risks people don’t always think about—things like ice dams, frozen pipes, underinsured drivers, and liability exposure. Taking the time to review those details and make sure your home, auto, umbrella, and life insurance coverage is set up the right way is something we care deeply about.

I’m also very proud of our team for making the process easy and responsive. We work hard to be a local insurance agency people can rely on in Concord and throughout New Hampshire, and feedback like this helps other families know they’re in the right place.

Thank you again for your trust and for recommending us!

fredrick crist

Mar. 3, 2026

Agent Response

Hi Fredrick, Thank you so much for taking the tim

Hi Fredrick,

Thank you so much for taking the time to leave such a great review for Thompson Insurance Agency! We truly appreciate you trusting our Concord, NH team with your insurance needs.

It means a lot to us when clients share their experience, whether it’s for auto insurance, homeowners insurance, or umbrella coverage. Our goal is always to provide clear guidance, competitive pricing, and local, personalized service you can count on.

If you ever have questions about your coverage or need anything at all, we’re just a call away. Thank you again for your support and for being part of our local insurance family.

terri tuttle

Mar. 3, 2026

Agent Response

Hi Terri, Thank you so much for your review — w

Hi Terri,

Thank you so much for your review — we truly appreciate you taking a moment to share your experience!

Our team works hard to make insurance simple, whether it’s reviewing coverage, helping with billing questions, or making sure your home and auto policies are properly protected here in New Hampshire. Knowing you felt taken care of means a lot to us.

If there’s ever anything you need — a policy review, questions about liability protection, or even just clarification on coverage — we’re always here and happy to help.

We’re grateful to have you with our agency!

raymond friel

Feb. 16, 2026

Agent Response

Hi Raymond, Thank you so much for the great revie

Hi Raymond,

Thank you so much for the great review — we truly appreciate you taking the time to share your feedback.

At Thompson Insurance Agency, our goal is always to provide clear guidance, strong coverage, and responsive customer service for your home, auto, and all your insurance needs. If there’s ever anything we can fine-tune or improve, I would genuinely love to hear from you. Your input helps us continue raising the bar.

glenn thornton

Feb. 15, 2026

no problems

Agent Response

Hi Glenn, Thank you for the great review! I love

Hi Glenn,

Thank you for the great review! I love hearing “no problems” — that’s exactly how insurance should feel. 😊

Our goal is always to make your home insurance, auto insurance, and overall coverage simple, smooth, and stress-free. When things are easy and you don’t have to think twice about it, that means we’re doing our job right.

We truly appreciate you trusting our local Concord, NH agency to protect what matters most. If you ever need anything — policy questions, coverage updates, or just a quick review — we’re always here.

crystal thompson

Feb. 10, 2026

Working with Thompson Insurance was such a great experience. I felt supported and educated. Crystal took the time to exp

Working with Thompson Insurance was such a great experience. I felt supported and educated. Crystal took the time to explain my homeowners insurance, auto insurance, and life insurance options in a way that was clear and easy to understand, no pressure, no confusion.

As a homebuyer in New Hampshire, having the best insurance agent in NH made a huge difference. She was proactive, detail-oriented, and worked seamlessly with my realtor and mortgage lender to ensure the insurance side of my closing was stress-free. She handled insurance due diligence, answered questions quickly, and even helped with a roof inspection issue after closing.

I was also impressed with the auto insurance rates. Not only were the rates competitive, but the coverage was much better. When we discussed life insurance, everything was explained, with options that fit my family and she gave me clear, honest guidance. If you’re searching for the best insurance agent in NH, looking for great auto insurance rates, or need life insurance from someone who truly puts clients first, call her. She even sent me a gift card to check out a local pizza place in town during our closing!

Agent Response

Thank you so much for this incredibly thoughtful r

Thank you so much for this incredibly thoughtful review — it truly means the world to me. 💙

I’m so glad you felt supported, educated, and never pressured throughout the process. Buying a home in New Hampshire is a big milestone, and my goal is always to make the insurance side feel clear, calm, and completely stress-free — from homeowners insurance and auto insurance to life insurance planning for your family.

I really appreciate you highlighting the insurance due diligence, communication with your realtor and mortgage lender, and working through the roof inspection after closing. Those behind-the-scenes details matter, and I’m grateful you noticed the care that went into protecting you properly — not just getting to the finish line.

It was also a pleasure helping you review better auto insurance coverage at competitive rates and walking through life insurance options that truly fit your family’s needs with honest, straightforward guidance. And I’m so glad you enjoyed the local pizza gift card — supporting our community while celebrating your closing is one of my favorite parts of the job. 🍕

Thank you again for trusting me as your insurance agent. It was an honor to be part of your homebuying journey, and I’m always here whenever you need guidance, reviews, or support.

santino defilippo

Feb. 10, 2026

Very kind, friendly, and informative agents! Would highly recommend this agency.

Agent Response

Thank you so much, Santino — I truly appreciate

Thank you so much, Santino — I truly appreciate you taking the time to leave a review. 💙

It means a lot to know you felt supported and informed throughout the process. Helping clients feel confident in their insurance decisions is always my top priority, and I’m grateful for the trust you placed in me and my agency.

Please don’t hesitate to reach out anytime — I’m always here to help.

sarah mckenna

Feb. 9, 2026

Agent Response

Thank you so much, Sarah! I truly appreciate you t

Thank you so much, Sarah! I truly appreciate you taking the time to leave a 5-star review. It means a lot to know you had a positive experience, and I’m grateful for the opportunity to help with your insurance needs. If there’s ever anything you need or questions that come up, please don’t hesitate to reach out — I’m always happy to help.

brenda soucy

Jan. 29, 2026

I have had no issues and Crystal Lee has been wonderful.

Agent Response

Thank you so much for taking the time to share thi

Thank you so much for taking the time to share this feedback! I truly appreciate your kind words and am so glad to hear you’ve had a smooth experience working with me. Providing clear communication, reliable service, and support you can count on is always my goal. If you ever need help with your insurance or have questions down the road, please don’t hesitate to reach out — I’m always happy to help.

Allstate Online Review Policy

Your Local Allstate Team

Crystal-Lee Thompson

Agency Owner & Community promoter

Matthew Fiffield

Licensed Sales Professional

Jenn DeVoe

Licensed Sales Professional

Glenn Roberge

Customer Care Professional

Colleen O'Donnell

Licensed Sales Professional

Brian Thompson

Licensed Sales Professional

Michael Junga

Personal Financial Representative

Sonny DeFilippo

Licensed Sales Producer

Victoria Groulx

Intern

Kristin Mortell

Licensed Account Manager

Nicole Taylor

Licensed Account Manager

Frequently asked questions

What are your agency hours?

Monday: 8:30 AM - 5:30 PM
Tuesday: 8:30 AM - 5:30 PM
Wednesday: 8:30 AM - 5:30 PM
Thursday: 8:30 AM - 5:30 PM
Friday: 8:30 AM - 5:30 PM
Saturday: Closed
Sunday: Closed

Are you open on weekends?

Saturday: Closed
Sunday: Closed

Can I text your agency with questions?

Yes, we have text messaging services.

What languages do you speak?

We have staff members available who speak the following languages: English

Do you have more than one location?

No, this is our only location.

Crystal-Lee Thompson is insurance licensed in the state(s) of Connecticut, Maine, Massachusetts, New Hampshire, and Vermont. If you do not reside in the state(s) of Connecticut, Maine, Massachusetts, New Hampshire, or Vermont, please go to the Find an Agent section on allstate.com to search for another Allstate Agent or Personal Financial Representative.

Based on coverages selected. Subject to terms, conditions, availability & qualifications.

This material is intended for educational purposes only. Auto and homeowners insurance, and other property and casualty insurance products, are available from Allstate Insurance Company, Allstate Indemnity Company, Allstate Property and Casualty Insurance Company, Allstate North American Insurance Co. and Allstate Fire and Casualty Insurance Company (Home Offices: Northbrook, IL); Allstate New Jersey Insurance Company and Allstate New Jersey Property and Casualty Insurance Company (Home Offices: Bridgewater, NJ); and Allstate County Mutual Insurance Company and Allstate Texas Lloyd's (Home Offices: Irving, TX). This life insurance information is provided for general consumer educational purposes and is not intended to provide legal, tax or investment advice. Allstate life insurance issued by Direct General Life Insurance Co., 911 Chestnut Street, Orangeburg SC 29115; American Heritage Life Ins. Co., 1776 American Heritage Life Dr., Jacksonville FL 32224. Life insurance also offered and issued by third party companies not affiliated with Allstate. Each company is solely responsible for the financial obligations accruing under the products it issues. Product guarantees are backed by the financial strength and claims-paying ability of the issuing company.

you're in good hands^®