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Allstate Insurance Agent
Erick Ellgren, Honolulu, HI

1188 Bishop St Ph 2

Honolulu, HI 96813

Call

(808) 941-2886to quote by phone

Call

(808) 941-2886to quote by phone

Call

(808) 941-2886to quote by phone

Call

(808) 941-2886to quote by phone

Select a product to get a quote

Auto insurance

Home insurance

Renters insurance

Landlords & Hosts insurance

Location Details

Office Hours

Day of the Week	Hours
Mon	8:30 AM - 5:30 PM
Tue	8:30 AM - 5:30 PM
Wed	8:30 AM - 5:30 PM
Thu	8:30 AM - 5:30 PM
Fri	8:30 AM - 5:00 PM
Sat	Available by appointment
Sun	Available by appointment

After-hours appointments available.

Available 24/7 at

(808) 941-2886

1188 Bishop St Ph 2
Honolulu, HI 96813
US

Landmarks

Our office is located in the Century Square Building located at 1188 Bishop Street in the Downtown Honolulu neighborhood.

Areas Served

Honolulu, Maui, Kauai, Big Island, Molokai, Lanai

Additional Contact

Fax: (833) 776-1717

Toll Free: (877) 503-5433

Languages

English

Social

Erick Ellgren: Allstate Insurance

You can view my financial industry experience and background at FINRA’s BrokerCheck

Local Allstate Insurance Agent: Erick Ellgren

Aloha. I’m Erick Ellgren, owner of this Allstate Agency, and I’ve been honored to serve the people of Honolulu and the greater Hawaii community for over twenty-five years. This isn’t just an insurance agency—it’s a reflection of our commitment to the islands and the people who make them special.

Living here shapes everything we do. We design insurance solutions that fit seamlessly into island life, whether you’re safeguarding your home, vehicle, or family’s future. We listen first, inform clearly, and stand by you when it matters most.

As part of Allstate, we bring national strength and stability, but our service is local at heart—personalized, responsive, and guided by the values of aloha, respect, and responsibility.

When you choose our agency, you’re not just a customer. You’re part of our extended ‘ohana. I invite you to experience a different kind of insurance relationship—one built on trust, transparency, and a shared love for Hawaii.

Products we offer:

Car Insurance Agent in Honolulu
Car Insurance Agent in Honolulu
Helps protect you and your vehicle if you’re involved in a car accident. At a minimum, you’ll likely need bodily injury liability and property damage liability to meet state auto insurance coverage requirements and help protect your finances if you cause an accident that injures another driver or damages their property. We also offer underinsured motorist coverage to help with your expenses if you’re hit by a driver without insurance. If you’re looking for coverage to help protect your vehicle, you might want to consider collision coverage and comprehensive coverage, which help pay repair costs if your car is damaged in a covered loss. And, additional replacement protection coverages, like new car replacement coverage or loan/lease gap coverage help protect your investment in a brand-new car. I can help you choose a combination of coverages that fulfill state requirements and meet your needs. Give me a call to get a car insurance quote today!
get a quote
Home Insurance Agent in Honolulu
Home Insurance Agent in Honolulu
Helps provide protection for your house (dwelling) and your family’s liability as well as the things you own in and around your home such as “other structures” (detached garage, fence, etc.), your personal property (furniture, clothing, etc.) against covered perils such as fire, theft, wind/hail and more. Call me today for a homeowners insurance quote and I’ll help you get the protection your home needs and the savings you deserve with our money-saving discounts.
get a quote
Condo Insurance Agent in Honolulu
Condo Insurance Agent in Honolulu
Helps protect the portion of your condo, co-op or townhome you are responsible for (inside structure, permanent fixtures, cabinets, etc.) with dependable coverage. Condo policies are HO-6 compliant, and cover family liability and personal belongings against covered perils such as fire, theft, vandalism and more. Contact me today for a quote!
Renters Insurance Agent in Honolulu
Renters Insurance Agent in Honolulu
Helps protect your personal belongings inside or outside your apartment from accidents such as, fire, theft, vandalism, and cover family liability. Give me call today to review what type of coverage makes sense for where you live and what you own.
get a quote
Landlords & Hosts Insurance Agent in Honolulu
Landlords & Hosts Insurance Agent in Honolulu
Helps protect the structure of your rental property, from covered accidents such as fire, wind/hail, vandalism and more. It also offers protection for the liability you might face as an owner. Let’s chat about the right coverage for your additional property!
get a quote
Motorcycle Insurance Agent in Honolulu
Motorcycle Insurance Agent in Honolulu
Our motorcycle policies include the basic coverage you may need, like liability coverage, which includes passenger liability coverage, and uninsured motorist coverage. You can further customize your motorcycle policy with collision coverage and comprehensive coverage to help protect your bike. And, if you have a customized ride, you can help protect your aftermarket gear with optional equipment coverage. Contact me to learn about motorcycle insurance discounts and to get started with a quote for a policy that fits your needs.
Business Insurance Agent in Honolulu
Business Insurance Agent in Honolulu
Commercial insurance protects your small business, your livelihood. Instead of having one policy for your business personal property/building then another for the liability, a BOP combines both policies into one. In addition to these basic coverages, commerical insurance can be customized with additional protection to help cover more aspects of your business. I can help you tailor a policy to fit your small business’s needs. As a small business owner myself, I understand how important it is to protect what you’ve worked so hard to build. Call me for a free review of your current business policy and to learn more about insurance solutions to help protect you, your business, and your employees.
Life Insurance Agent in Honolulu
Life Insurance Agent in Honolulu
Protect the life you want, for those that matter most. A life insurance policy can help provide financial security for your loved ones by covering expenses like the mortgage, college tuition, and other everyday living costs. Call me today to learn about the different types of coverage Allstate offers.
ATV Insurance Agent in Honolulu
ATV Insurance Agent in Honolulu
Help protect yourself and your all-terrain vehicle against the unexpected. We offer bodily injury liability coverage and property damage liability coverage on your ATV insurance policy. If you injure someone else or damage their property while driving your ATV, liability coverage helps pay the other person’s medical or repair bills. If your ATV is damaged in a crash, collision coverage may help. Collision coverage for your ATV helps pay for repairs if you hit another object, such as a fence or a tree. Finally, you may want to consider comprehensive coverage for your ATV in case it’s stolen, vandalized or damaged by hail or fire. Give me a call to get a quote on an ATV insurance policy today!
Boat Insurance Agent in Honolulu
Boat Insurance Agent in Honolulu
Helps cover your boat on and off the water. Watercraft liability coverage helps pay for another person’s expenses if you injure them or damage their property with your boat. If you’re injured in a boating accident, watercraft medical payments coverage helps pay for your medical bills. Need to repair damage to your boat after an accident? Property coverage for your boat helps cover a crash with another boat or object (like a pier or buoy). It also helps cover theft, vandalism or fire. Help protect your boat against these covered perils during the on- and off-season. We also offer additional coverage for things like your boat trailer, fishing equipment and even towing or fuel delivery when you’re stranded. Need a boat insurance quote? Give me a call today!

20+

Years of
Experience

20+

Years in the
Community

Your Local Allstate Team

Conor McMenamy

Personal Financial Representative

Conor McMenamy began his insurance career in 2010 and moved from New York City to join the agency in 2014. As a Personal Financial Representative holding CRPC and AAMS designations, Conor focuses on education and guidance. He is committed to understanding each customers unique situation, priorities, and goals before developing personalized strategies to help them make informed financial decisions.

Conor will help you find a wide range of choices in, mutual funds, retirement, life insurance, long-term care and a variety of annuities designed to meet both general and specific financial needs. He takes pride in helping customers achieve financial security and helping protect what matters most to them and their families.

Outside of work, Conor is a proud father of two young boys. He enjoys surfing, golf, and playing ice hockey, and is an enthusiastic follower of both the NHL and NFL, especially through his participation in fantasy football.

Lauren Tonjes

Customer Service Professional

With a career in insurance that began in 1980, Lauren Tonjes brings over forty years of experience and dedication to her role as Inside Sales and Service Representative at The Agency, where she has served since 2015. Lauren offers an extensive range of coverage options—including Home, Auto, Umbrella, Hurricane, Flood, Commercial, Motorcycle, Boat, and more. She is known for her ability to connect with customers, listen attentively to their needs, and provide clear, reassuring guidance that helps them feel secure in their choices.

Beyond her professional life, Lauren channels her creativity into needlework and sewing, crafts she finds both relaxing and fulfilling. She is also a devoted cat mom. Lauren’s blend of patience, experience, and personal warmth makes her a memorable part of every customers insurance experience.

Angelina Hughes

Sales Professional

Since starting her insurance career in 2022, Angelina Hughes has quickly become a Sales Producer at The Agency, where she’s been proudly assisting customers since 2023. Angelina focus’ on Home, Auto, Business, Umbrella, Condo and Life insurance, offering knowledgeable guidance and personalized service.

What drives Angelina most in her work is helping people understand their coverage choices and seeing their assets are well protected. She believes in helping customers so they can feel confident about the important decisions they make for themselves and their families.

A proud graduate of the University of Redlands, Angelina holds both a Bachelor’s degree and an MBA. She also has a passion for athletics, having played college volleyball for Redlands.

Angelina’s drive, experience, and personal warmth make her a valued resource for anyone seeking insurance peace of mind.

Mathew Mikulecky

Sales Professional

Matt Mikulecky joined The Agency in 2022, diving into the insurance sales world with a strong sense of responsibility and care. He works closely with customers to help safeguard their homes and vehicles, seeing every detail is addressed and every question is answered. Matt genuinely enjoys building trust and clarity with those he serves, and he measures his success by the peace of mind customers feel.

When he’s not at the agency, Matt can usually be found at the gym or out for a run, channeling his energy into staying healthy and active. He believes that the discipline and perseverance he develops through fitness translate directly into his work, helping him stay sharp and ready to tackle any challenge. Matt’s approach is straightforward and genuine—he’s here to help, and he takes that role seriously.

Kamakani Macdonald-Chun

Sales Professional

Kamakani Macdonald-Chun began his insurance career in 2023 when he joined our agency, bringing his natural people skills and positive energy to the world of insurance. He focuses on selling Home insurance, Auto insurance, and a wide range of other personal coverage options. Kamakani's favorite part of the job is having real conversations with people—he finds it genuinely rewarding to connect with others and help when they need it most.
Whether he’s answering a quick question or walking a customer through the details of a new policy, Kamakani approaches each interaction with patience, clarity, and care. His approachable style and commitment to service make him someone customers can rely on. For Kamakani, it’s not just about selling insurance—it’s about making someone’s day better and seeing that they feel supported and protected.

Tanya Schaffer

Sales Professional

Tanya Schaffer joined Erick Ellgren’s Allstate Agency in November 2024, bringing over 11 years of experience in the insurance industry. Her career began in Claims and insurance with two national companies, where she developed a strong foundation in customer service and problem-solving before transitioning into sales.

As an Outbound Sales Producer, Tanya holds a Property & Casualty license and focuses on Auto, Home, Renters, Landlord, Motorcycle, Umbrella, Flood, Hurricane, and more. She is known for her enthusiasm, drive, and commitment to delivering results for customers through efficient one-call closes and strong multi-policy solutions.

Fluent in English with conversational Hawaiian, and Spanish, Tanya thrives on connecting with customers across diverse backgrounds. Outside of work, she enjoys spending time with her 13-year-old son, Kanekoa, and sharing her passion for Hawaiian culture as a dedicated hula dancer.

Patricia Kaanoi

Customer Service & Sales Professional

Patricia Kaanoi joined The Agency in 2025, bringing a warm approach and strong attention to detail to the Inside Sales and Customer Service team. Beginning her insurance career in 2022, she has developed valuable experience in assisting customers with Auto, Home, Hurricane, Flood, and Rental insurance. Patricia is passionate about helping customers solve problems and helping see their coverage choices provides the protection they need.

Her genuine care for others extends beyond her professional work. Patricia is deeply involved in animal rescue, having cared for and found homes for more than 25 kittens across Hawaii. Although she is highly allergic to cats, her compassion and dedication to helping them never waver.

Alida Bakouan

Service Professional

Alida joined the Agency in 2025 and brings with her valuable experience from her years in the insurance industry. As a licensed Property and Casualty agent fluent in English and French, she is dedicated to helping people protect what matters most. Alida finds fulfillment in connecting with customers and providing personalized support to meet their unique needs. She starts her day with a good playlist to set an upbeat tone, and outside of work, she enjoys spending quality time with her family.

Elizabeth Schell

Sales Professional

Elizabeth “Lizzie” Schell is an accomplished insurance agent who began her career in 2020 and joined our agency in 2024. Specializing in Property & Casualty and Life insurance, Lizzie is committed to guiding customers through coverage options. Drawing on her background as a creative professional with an art degree, Lizzie merges analytical experience and creativity to deliver tailored insurance solutions. She takes pride in informing customers, building trust, and helping individuals and families secure long-term peace of mind through exceptional service

David Gaspar

Customer Service & Sales Professional

David Gaspar began his insurance career in 2018 and brought his passion for protection and service to the agency in 2025. He focuses on Auto, Home, and Umbrella insurance, helping individuals and families safeguard what matters most. David finds deep fulfillment in being a trusted agent—especially in those important moments when customers call him first after an incident. To him, that’s the ultimate sign he’s done his job well.

A longtime resident of Hawaii, David has spent more than 20 years enjoying the islands’ natural beauty, ocean lifestyle, and the spirit of aloha that guides his approach to both life and work. He believes in building lasting relationships and standing by customers through every stage of life. A three-week journey through India left a lasting impression on him, broadening his worldview through rich culture, flavorful cuisine, and historic landmarks. David brings that same curiosity, care, and connection to every customer interaction.

Courtney Cullen

Customer Service & Sales Professional

Meet Courtney Cullen, our newest Allstate Sales and Service Agent. Courtney began her career in the insurance industry in 2022 and joined our agency in 2025. She specializes in Property and Casualty Insurance, and her favorite part of the job is helping people protect what matters most to them.
Outside of work, Courtney is an adventurer at heart. She completed a two-hour open circuit dive using side mount equipment, and she once rappelled 40 stories off the roof of the Hyatt Regency Waikiki to raise money for the Hawaii Special Olympics.
Courtney’s passion for helping others and her adventurous spirit make her a fantastic addition to our team.

Michelle Santos

Operations Manager

With a career in insurance spanning back to 1996, Michelle Santos brings nearly three decades of industry experience to the agency. Over the last 11 years, she has been instrumental to the agency’s growth—first as a standout Sales Professional for nine years, and now as Operations Manager. She finds the greatest satisfaction in watching her colleagues grow in skill and confidence, and she’s known for fostering a supportive, high-performing culture grounded in excellence and care.
Outside the office, Michelle is a published author who enjoys puzzles, card games, and board games—bringing the same strategic mindset and focus to her hobbies as she does to her leadership. Whether guiding a training session or mastering a complex puzzle, she approaches every challenge with insight, energy, and an unwavering drive to win together.

James Davenport

Sales Agent

James Davenport is a Sales Agent and he helps customers better understand their insurance and feel confident in the coverage protecting what matters most to them. He began his career in the insurance industry in 2026 and is licensed in Property and Casualty.

James is passionate about making insurance conversations clear, approachable, and helpful, so customers feel informed and supported every step of the way. He values building trust through education, communication, and a genuine commitment to helping people make confident decisions about their protection.

Outside of work, James enjoys surfing and watching his favorite sports teams, bringing that same energy, focus, and team spirit into his role each day.

Micah Tong

Sales Professional

Micah enjoys helping individuals and families find options tailored to their needs and lifestyle. Fluent in English and partial Japanese, he brings a unique background from the motion picture industry, having worked with big names

Allstate Insurance Agent Reviews

geraldine souza

Aug. 27, 2026

darrell bareng

Aug. 25, 2026

after being with Gieco Insurance for more that 30 years, I decided to switch to Allstate for better rates. After two yea

after being with Gieco Insurance for more that 30 years, I decided to switch to Allstate for better rates. After two years, I am paying more while driving less.

Disappointed

Agent Response

Dear Darrell, Thank you for sharing your feedback

Dear Darrell,

Thank you for sharing your feedback. We understand how disappointing it is to see your premium increase, especially while driving less. Insurance rates can change for various reasons, including changes in driving history, claims activity, vehicle costs, coverage adjustments, location, and broader market conditions. We’d appreciate the opportunity to review your policy, explain the factors affecting your premium, and explore any available savings options. Please contact our office directly so we can discuss this privately.

Warmest regards,
The Ellgren Agency Team

milton mukai

Aug. 24, 2026

Agent Response

Dear Milton, We are genuinely concerned to see th

Dear Milton,

We are genuinely concerned to see this rating and want to reach out right away. You've trusted us with your protection for two years, and knowing that your experience didn't reflect the standard of care you deserve is something we take very seriously.

Please don't hesitate to call our office directly — we want to hear from you personally and understand what went wrong. Your satisfaction and peace of mind are not something we take lightly, and we are committed to making this right.

Sincerely,
The Ellgren Agency Team

andrew hamano

Aug. 17, 2026

Agent Response

Dear Andy, We're genuinely concerned to see this

Dear Andy,

We're genuinely concerned to see this rating and want to understand what happened. A low rating without any details tells us something went wrong, and that's not okay with us.

We take every client's experience seriously, and we'd really appreciate the opportunity to speak with you directly. Please don't hesitate to reach out to us — we want to hear from you and make this right.

Sincerely,
The Ellgren Agency Team

preston baisa

Aug. 11, 2026

Great

Agent Response

Dear Preston, Thank you so much — that's great

Dear Preston,

Thank you so much — that's great to hear! ⭐⭐⭐⭐⭐ We appreciate you taking the time to share your experience with us. It's always our goal to provide great service, and we're so glad it showed! If you ever need anything, we're just a call away. 😊

Warmest regards,
The Ellgren Agency Team

clifford moniz

Aug. 11, 2026

Great awesome website and Eric great employee

Agent Response

Dear Clifford, ⭐⭐⭐⭐⭐ Thank you so much

Dear Clifford,

⭐⭐⭐⭐⭐

Thank you so much for the incredible 5-star review — this truly made our day! 🎉🙌 We're so happy to hear that you love our website — we're always working to make your experience as smooth and seamless as possible, so it means everything to know it's hitting the mark! 💻✨

And what a wonderful shoutout for Erick! As the owner of The Ellgren Agency, he sets the tone for everything we do — leading with heart, dedication, and a genuine commitment to taking care of every single customer. It's no surprise he left such a lasting impression, because that's exactly who he is! 💙🏆

We are so grateful for your support and kind words. Reviews like yours remind us why we love what we do! Thank you for being part of The Ellgren Agency family — we look forward to serving you for many years to come! 🏡🛡️⭐

Warmest regards,
The Ellgren Agency Team

robert rawlins

Aug. 8, 2026

Agent Response

Dear Robert, Thank you so much for the 5 stars!

Dear Robert,

Thank you so much for the 5 stars! ⭐⭐⭐⭐⭐ We truly appreciate you taking the time to leave a rating — it means the world to us! If there's ever anything we can do for you, please don't hesitate to reach out. We're always happy to help! 😊

Warmest regards,
The Ellgren Agency Team

cynthia kama-smith

Jul. 31, 2026

The only thing I don’t like is that they don’t send me a hard copy of my insurance card. I don’t have a computer o

The only thing I don’t like is that they don’t send me a hard copy of my insurance card.
I don’t have a computer or a printer so I asked them to send me the hard copy and preferably before it expires.
I don’t get the new one till they take out the payment. So I’m driving without an up to date car insurance card

Agent Response

Dear Cynthia, Thank you so much for the 5-star re

Dear Cynthia,

Thank you so much for the 5-star review — we truly appreciate it! 🌟 We're sorry to hear about the insurance card frustration. We can unenroll you from ePolicy so paper cards and documents are automatically mailed to you going forward. In the meantime, we can print and mail a set right away. And if you have a smartphone, the Allstate Mobile App lets you pull up your digital ID card anytime — Hawaii law accepts it as valid proof of insurance! Give us a call at 808-941-2886 and we'll get it all sorted! 💙

Warmest regards,
The Ellgren Agency Team

dominador serapion

Jul. 20, 2026

Agent Response

Dear Dominador, Thank you so much for the 5 star

Dear Dominador,

Thank you so much for the 5 stars! ⭐ We appreciate you taking the time to leave a review — it truly means the world to our team. We're grateful for your trust and look forward to continuing to take great care of you. Please don't hesitate to reach out anytime we can help!

Warmest regards,
The Ellgren Agency Team

albert borges

Jul. 19, 2026

Agent Response

Dear Albert, We're sorry to see this rating and w

Dear Albert,

We're sorry to see this rating and want to make things right. Since we don't have any details about your experience, we'd love the chance to connect and learn more about what happened. Please feel free to reach out to us directly — we're here to help and want to make sure you're taken care of. Thank you for giving us the opportunity to improve!

Respectfully,

The Ellgren Agency Team

salvador diaz

Jul. 19, 2026

Agent Response

Dear Salvador, Thank you so much for the 5 stars!

Dear Salvador,

Thank you so much for the 5 stars! ⭐⭐⭐⭐⭐ We truly appreciate you taking the time to leave a review — it means a lot to our team. We're grateful for your trust and look forward to continuing to take great care of you. Don't hesitate to reach out anytime we can help!

Warmest regards,
The Ellgren Agency Team

sophia leo

Jul. 18, 2026

Really good!

Agent Response

Dear Sophia, Thank you so much for the kind words

Dear Sophia,

Thank you so much for the kind words and the 5 stars! We're so glad to hear you had a great experience. It's always a pleasure taking care of you, and we truly appreciate your continued trust in us. Don't hesitate to reach out anytime — we're always here to help! 😊

Warmest regards,
The Ellgren Agency Team

logan hose

Jul. 17, 2026

Agent Response

Dear Logan, Thank you for your positive feedback!

Dear Logan,

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. Your trust and satisfaction are our top priorities. If you ever need assistance or have questions, feel free to reach out. We appreciate having you as a valued customer!

Warmest regards,
The Ellgren Agency Team

chandra lee

Jul. 14, 2026

Alida has consistently given me wrong dates and bad information. And when my coverage was cancelled due to her bad infor

Alida has consistently given me wrong dates and bad information. And when my coverage was cancelled due to her bad information, I tried to contact the office and no one answered. I was able to get help from the main office on the mainland. But Alida called me back later and left me a voicemail that was full of attitude and not helpful at all. I told her not to call me again. Two of my policies have lapsed because of her. Both have since been reinstated but I am seconds away from cancelling it all. The only way I will communicate with her is by email. So I do have the wrong dates and info she gave me in writing. Unfortunately, we are limited in who we can use and our original provider has left the market. But if we have any further issues we will likely walk away and not look back.

Agent Response

Dear Chandra, Thank you for taking the time to sh

Dear Chandra,

Thank you for taking the time to share your feedback, and we sincerely apologize for the inconvenience you experienced. We know you've already had a chance to speak directly with our agency owner, and we truly appreciate your patience as we work to get this sorted out. Your experience matters deeply to us, and we are committed to making this right. Please don't hesitate to reach out to us directly if there is anything else we can do for you in the meantime.

Respectfully,
The Ellgren Agency Team

kathleen sasaki

Jul. 7, 2026

Agent Response

Dear Kathleen, Wow, thank you so much for the 5-s

Dear Kathleen,

Wow, thank you so much for the 5-star review — what a wonderful surprise! 🌟 We don't get to connect with you often, so it means even more that you took the time to share your experience. Knowing you're happy with our service truly makes our day. Please don't ever hesitate to reach out — we're always here for you!

Warmest regards,
The Ellgren Agency Team

lora ayers

Jul. 4, 2026

Was able to get answers quickly.

Agent Response

Dear Lora, Thank you so much for the wonderful 5-

Dear Lora,

Thank you so much for the wonderful 5-star review! 🌟 We're so glad we could get you the answers you needed quickly — that's exactly what we strive for. It's always a pleasure working with loyal customers like you, and we truly appreciate your continued trust in our team. We're here anytime you need us!

Warmest regards,
The Ellgren Agency Team

donna goss

Jul. 3, 2026

Agent Response

Dear Donna, Thank you for being a valued, long-ti

Dear Donna,

Thank you for being a valued, long-time customer. We've reached out to you directly to discuss your experience and make sure we address any concerns. Your satisfaction is our top priority, and we're committed to making this right.

Warmest regards,
The Ellgren Agency Team

robert bragg

Jul. 2, 2026

You haven’t done your job!!!! I just got a bill for my old home in’s company and you didn’t cancel them now I’m

You haven’t done your job!!!! I just got a bill for my old home in’s company and you didn’t cancel them now I’m paying both of you! 😡

Agent Response

Hi Robert, Thank you for taking the time to share

Hi Robert,

Thank you for taking the time to share your feedback, and I sincerely apologize for the frustration you're experiencing. I completely understand how upsetting it would be to receive an unexpected bill from your former insurance company.

As we discussed, when you switched your coverage to us, we submitted the necessary paperwork on our end to get your new policy in place. However, canceling your prior policy with your former carrier is a step that typically needs to be initiated directly with them, as they require authorization from the policyholder to process a cancellation.

That said, I absolutely want to help make this right. Per our conversation, I am happy to join you on a conference call with your former insurance company to help get that policy canceled as quickly as possible. Please give us a call at your earliest convenience so we can get this resolved for you.

Your satisfaction is our top priority, and we appreciate the opportunity to assist you.

Warmest regards,
Lauren Tonjes
The Ellgren Agency Team

randolph francis

Jul. 1, 2026

Agent Response

Thank you, Randolph, for your positive feedback an

Thank you, Randolph, for your positive feedback and for being a valued customer. We're glad to hear you're satisfied with our services. If you have any further questions or need assistance, feel free to reach out to EEllgren@allstate.com. Your trust means a lot to us!

athena adams

Jun. 29, 2026

Great

Agent Response

Dear Athena, Thank you so much for the wonderful

Dear Athena,

Thank you so much for the wonderful review! We're thrilled to hear you've had a great experience with The Ellgren Agency. If there's anything we can do to earn that last half star, don't hesitate to let us know — we're always here to help!

Warmest regards,
The Ellgren Agency Team

Allstate Online Review Policy

Your Local Allstate Team

Conor McMenamy

Personal Financial Representative

Lauren Tonjes

Customer Service Professional

Angelina Hughes

Sales Professional

Mathew Mikulecky

Sales Professional

Kamakani Macdonald-Chun

Sales Professional

Tanya Schaffer

Sales Professional

Patricia Kaanoi

Customer Service & Sales Professional

Alida Bakouan

Service Professional

Elizabeth Schell

Sales Professional

David Gaspar

Customer Service & Sales Professional

Courtney Cullen

Customer Service & Sales Professional

Michelle Santos

Operations Manager

James Davenport

Sales Agent

Micah Tong

Sales Professional

Frequently asked questions

What are your agency hours?

Monday: 8:30 AM - 5:30 PM
Tuesday: 8:30 AM - 5:30 PM
Wednesday: 8:30 AM - 5:30 PM
Thursday: 8:30 AM - 5:30 PM
Friday: 8:30 AM - 5:00 PM
Saturday:
Sunday:

Are you open on weekends?

Saturday:
Sunday:

Can I text your agency with questions?

Yes, we have text messaging services.

What languages do you speak?

We have staff members available who speak the following languages: English

Do you have more than one location?

No, this is our only location.

Erick Ellgren is insurance licensed in the state(s) of Hawaii. If you do not reside in the state(s) of Hawaii, please go to the Find an Agent section on allstate.com to search for another Allstate Agent or Personal Financial Representative.

Based on coverages selected. Subject to terms, conditions, availability & qualifications.

This material is intended for educational purposes only. Auto and homeowners insurance, and other property and casualty insurance products, are available from Allstate Insurance Company, Allstate Indemnity Company, Allstate Property and Casualty Insurance Company, Allstate North American Insurance Co. and Allstate Fire and Casualty Insurance Company (Home Offices: Northbrook, IL); Allstate New Jersey Insurance Company and Allstate New Jersey Property and Casualty Insurance Company (Home Offices: Bridgewater, NJ); and Allstate County Mutual Insurance Company and Allstate Texas Lloyd's (Home Offices: Irving, TX). This life insurance information is provided for general consumer educational purposes and is not intended to provide legal, tax or investment advice. Life insurance also offered and issued by third party companies not affiliated with Allstate. Each company is solely responsible for the financial obligations accruing under the products it issues. Product guarantees are backed by the financial strength and claims-paying ability of the issuing company.

Securities offered by Personal Financial Representatives through Allstate Financial Services, LLC (LSA Securities in LA and PA). Registered Broker-Dealer. Member FINRA, SIPC. Main Office: 151 North 8th Street, Suite 450, Lincoln, NE 68508. (877) 232-2142.

Check the background of this firm on FINRA's BrokerCheck website.

you're in good hands^®