Allstate Insurance Agency Hight-Doland Agency

Allstate Insurance Agency 
Hight-Doland Agency, Lake Charles, LA

Location pin icon
3405 Lake St
Lake Charles, LA 70605
US
Call
(337) 474-2020to quote by phone
Call
(337) 474-2020to quote by phone
Call
(337) 474-2020to quote by phone
Call
(337) 474-2020to quote by phone
Select a product to get a quoteSelect a product to get a quote
Auto insurance
Home insurance
Condo insurance
Renters insurance
Landlords & Hosts insurance
Motorcycle insurance
ATV insurance

Location Details

Office Hours

Day of the WeekHours
Mon8:30 AM - 5:30 PM
Tue8:30 AM - 5:30 PM
Wed8:30 AM - 5:30 PM
Thu8:30 AM - 5:30 PM
Fri8:30 AM - 5:00 PM
SatAvailable by appointment
SunClosed
After-hours appointments available.
Available 24/7 at
(337) 474-2020
(337) 474-2020

3405 Lake St
Lake Charles, LA 70605
US

Map of 3405 Lake St in Lake Charles

Landmarks

Our office is located on the corner of Lake St and I-210. Across I-210 from Best Buy

Areas Served

Lake Charles Area, Welsh, Lake Arthur, Jennings, Moss Bluff, Sulphur, Westlake, DeRidder, DeQuincy, Louisiana, Texas

Additional Contact

Mobile: (337) 474-2016
Mobile: (337) 474-2016

Languages

English

Social

Hight-Doland Agency: Allstate Insurance
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You can view my financial industry experience and background at FINRA’s BrokerCheck

Local Allstate Agency: Meet Hight-Doland Agency

Agency owner, Craig Doland, was the lead fry cook at our Staff Fish Fry! Here he is frying fresh caught trout, Louisiana crawfish tails, hush puppies and fries for his staff to show some appreciation.

When you need help choosing the right insurance products and services to protect the people and possessions you care about, you need personalized attention from someone who treats you like family. I joined the insurance industry in 2010 and started working with Pat Hight, my uncle as this Allstate Agency location in 2012. After 5 years of working with him, the Hight-Doland Agency opened in January of 2017, as he was stepping back after 40 years as an Allstate agent. With benefit of his years of experience and wisdom in the industry, this family agency is one of the best in the business with superb customer service helping protect the important things in your life.


From an early age, while growing up in Louisiana, I’ve enjoyed helping people. I have moved away from here several times but always find my way back for the people, food and leisure. When I’m not in the office, I enjoy watching the Saints, McNeese and LSU, playing tennis, hunting, fishing, and being a foodie. A fun fact about myself is that my 2 favorite animals are the giraffe and the duck-billed platypus!


Giving back to this community is important to me. I am a proud member of the Community Foundation of Southwest Louisiana, Mae’s mission, and the Chamber of Commerce; as well as a proud graduate of Leadership Southwest and Leadership Louisiana. My agency supports countless community events, schools, and nonprofits across the community.


When customers come to my agency, I want them to feel welcome. You can always stop by for a policy review or to get answers to insurance-related questions. Call or stop by our agency today!

When you need help choosing the right insurance products and services to protect the people and possessions you care about, you need personalized attention from someone who treats you like family. I joined the insurance industry in 2010 and started working with Pat Hight, my uncle as this Allstate Agency location in 2012. After 5 years of working with him, the Hight-Doland Agency opened in January of 2017, as he was stepping back after 40 years as an Allstate agent. With benefit of his years of experience and wisdom in the industry, this family agency is one of the best in the business with superb customer service helping protect the important things in your life.


From an early age, while growing up in Louisiana, I’ve enjoyed helping people. I have moved away from here several times but always find my way back for the people, food and leisure. When I’m not in the office, I enjoy watching the Saints, McNeese and LSU, playing tennis, hunting, fishing, and being a foodie. A fun fact about myself is that my 2 favorite animals are the giraffe and the duck-billed platypus!


Giving back to this community is important to me. I am a proud member of the Community Foundation of Southwest Louisiana, Mae’s mission, and the Chamber of Commerce; as well as a proud graduate of Leadership Southwest and Leadership Louisiana. My agency supports countless community events, schools, and nonprofits across the community.


When customers come to my agency, I want them to feel welcome. You can always stop by for a policy review or to get answers to insurance-related questions. Call or stop by our agency today!

Products we offer:

Your Local Allstate Team

Photo of Scarlet Lalanne

Scarlet Lalanne

Associate Agent
Scarlet grew up in Jennings and moved to the Lake Charles area in 2006. She graduated from Sam Houston High School in 2007 and has been married to her husband, Keith Broussard since 2014. Together, they have five children and one
Scarlet grew up in Jennings and moved to the Lake Charles area in 2006. She graduated from Sam Houston High School in 2007 and has been married to her husband, Keith Broussard since 2014. Together, they have five children and one beautiful granddaughter.
Scarlet began her career in insurance in 2021 and joined our agency in January 2024. She enjoys teaching others about insurance and helping people understand exactly what they are paying for so they can feel confident in their coverage.
Outside of work, Scarlet loves spending time with her family, enjoying the outdoors, and crafting!
Give her a call today to see what she can do for you!
Photo of Kaci Byrd

Kaci Byrd

Associate Agent/Retention Specialist/Customer Service
Kaci has worked in insurance since 2017 and has done a great deal of work in commercial insurance since 2019. When not at work, you can find Kaci either at the ballfields with her kids or doing something outdoors like hunting,
Kaci has worked in insurance since 2017 and has done a great deal of work in commercial insurance since 2019.

When not at work, you can find Kaci either at the ballfields with her kids or doing something outdoors like hunting, fishing, kayaking, hiking, and camping!

Give our Allstate agency a call to see how Kaci can assist you with insuring your livelihood, be it your home, vehicles, business, and even your outdoor toys!
Photo of Amanda McDonald

Amanda McDonald

Retention Specialist/Associate Agent
Amanda is from Moss Bluff and has almost two decades of insurance experience. She has two children, two grandchildren and two dogs that she adores and all keep her busy! She specializes in service and treats every customer li
Amanda is from Moss Bluff and has almost two decades of insurance experience. She has two children, two grandchildren and two dogs that she adores and all keep her busy!

She specializes in service and treats every customer like they are her own family. She has worked in both captive insurance and well as the independent side. She builds relationships so that insurance becomes less about the policy and premium and more helping see you are covered correctly, you understand what you have, and you know how to use it.

When she is not at work she enjoys spending time with her family, fishing and painting.
Photo of Sarah Hebert

Sarah Hebert

Associate Agent
Hi, I'm Sarah Hebert, a Licensed Sales Professional with the Agency. I've been helping customers with their insurance needs since 2023, and I truly enjoy helping people review their coverage so they can make decisions and feel con
Hi, I'm Sarah Hebert, a Licensed Sales Professional with the Agency. I've been helping customers with their insurance needs since 2023, and I truly enjoy helping people review their coverage so they can make decisions and feel confident about protecting what matters most.

I'm detail-oriented, honest, and straightforward. I believe in keeping things real, reviewing coverage clearly, and never sugarcoating the details. My goal is to help make insurance easier to review while providing personal service you can count on.

When I'm not working, I enjoy spending time with my family, caring for my horses, hiking, enjoying the outdoors, and working in my garden. I love being outside and making the most of every day!
Photo of Rachel Hixson

Rachel Hixson

Associate Agent
Rachel made Lake Charles her home in 2014 after relocating from Chico, California. She earned her degree in Communications from Chico State University. When she's not helping customers at the agency, Rachel enjoys making memori
Rachel made Lake Charles her home in 2014 after relocating from Chico, California. She earned her degree in Communications from Chico State University.

When she's not helping customers at the agency, Rachel enjoys making memories with her two daughters, trying new recipes, and playing tennis.

Stop by or give our Allstate agency a call today and see how Rachel can help protect what matters most to you!
Photo of Tera Johnson

Tera Johnson

Associate Agent
Born and raised in DeRidder, Louisiana, Tera holds an Associate's Degree in Business and has been helping families with their insurance needs since 2022. Known for her friendly, down-to-earth personality, she enjoys building lasti
Born and raised in DeRidder, Louisiana, Tera holds an Associate's Degree in Business and has been helping families with their insurance needs since 2022. Known for her friendly, down-to-earth personality, she enjoys building lasting relationships and helping customers customize their policies to protect what matters most!

Outside of the agency, Tera loves spending time with family, dirt track racing, fishing, and DIY projects.

Whether you're reviewing your current coverage or exploring new options, Tera is committed to making insurance simple, answering your questions, and helping you find the right protection at a competitive rate. Give her a call today and experience the difference of personalized service!
Photo of Susan Sonnier

Susan Sonnier

Licensed Sales Professional
Susan moved to Lake Charles from Denver, Colorado in 2016, and we were excited to welcome her to our agency in 2018. Susan graduated from the University of Southwest Louisiana with her degree in Marketing and Merchandising. Outsid
Susan moved to Lake Charles from Denver, Colorado in 2016, and we were excited to welcome her to our agency in 2018. Susan graduated from the University of Southwest Louisiana with her degree in Marketing and Merchandising. Outside of the agency, Susan enjoys hitting the links and can often be found at various golf courses. Call our Allstate agency to see how Susan can assist you with auto, home and other insurance needs.

Allstate Insurance Agent Reviews

Rating 5.0
Rating 5.0
Rating 2.0
Rating 5.0
Very helpful very informative
Rating 4.0
So far so good.... Hopefully I never need to find out if I need help if you all will help or not....
Rating 5.0
Rating 5.0
Very personable. Always helpful. Best agency I've had.
Rating 5.0
My experience with Tera was great! She was very friendly and worked very diligently to get me the best deal for my auto
My experience with Tera was great! She was very friendly and worked very diligently to get me the best deal for my auto and home insurance.
Rating 5.0
Good service and easy to work with
Rating 5.0
Very helpful, courteous, quick and I was able to save some money
Rating 5.0
Rating 5.0
Rating 5.0
Excellent service
Rating 5.0
We had a great experience with Sarah Hebert! We moved our home & auto insurance because the rates were good and Sarah wa
We had a great experience with Sarah Hebert! We moved our home & auto insurance because the rates were good and Sarah was so helpful. She was very patient as I was sick for a few weeks and she would call me every week for an update. We highly recommend y'all!
Rating 4.5
Rating 5.0
Rating 5.0
Rating 5.0
I’ve always experienced very courteous, personable, and professional service.
Rating 5.0
Rating 5.0
Allstate Online Review Policy

Your Local Allstate Team

Photo of Scarlet Lalanne

Scarlet Lalanne

Associate Agent
Scarlet grew up in Jennings and moved to the Lake Charles area in 2006. She graduated from Sam Houston High School in 2007 and has been married to her husband, Keith Broussard since 2014. Together, they have five children and one
Scarlet grew up in Jennings and moved to the Lake Charles area in 2006. She graduated from Sam Houston High School in 2007 and has been married to her husband, Keith Broussard since 2014. Together, they have five children and one beautiful granddaughter.
Scarlet began her career in insurance in 2021 and joined our agency in January 2024. She enjoys teaching others about insurance and helping people understand exactly what they are paying for so they can feel confident in their coverage.
Outside of work, Scarlet loves spending time with her family, enjoying the outdoors, and crafting!
Give her a call today to see what she can do for you!
Photo of Kaci Byrd

Kaci Byrd

Associate Agent/Retention Specialist/Customer Service
Kaci has worked in insurance since 2017 and has done a great deal of work in commercial insurance since 2019. When not at work, you can find Kaci either at the ballfields with her kids or doing something outdoors like hunting,
Kaci has worked in insurance since 2017 and has done a great deal of work in commercial insurance since 2019.

When not at work, you can find Kaci either at the ballfields with her kids or doing something outdoors like hunting, fishing, kayaking, hiking, and camping!

Give our Allstate agency a call to see how Kaci can assist you with insuring your livelihood, be it your home, vehicles, business, and even your outdoor toys!
Photo of Amanda McDonald

Amanda McDonald

Retention Specialist/Associate Agent
Amanda is from Moss Bluff and has almost two decades of insurance experience. She has two children, two grandchildren and two dogs that she adores and all keep her busy! She specializes in service and treats every customer li
Amanda is from Moss Bluff and has almost two decades of insurance experience. She has two children, two grandchildren and two dogs that she adores and all keep her busy!

She specializes in service and treats every customer like they are her own family. She has worked in both captive insurance and well as the independent side. She builds relationships so that insurance becomes less about the policy and premium and more helping see you are covered correctly, you understand what you have, and you know how to use it.

When she is not at work she enjoys spending time with her family, fishing and painting.
Photo of Sarah Hebert

Sarah Hebert

Associate Agent
Hi, I'm Sarah Hebert, a Licensed Sales Professional with the Agency. I've been helping customers with their insurance needs since 2023, and I truly enjoy helping people review their coverage so they can make decisions and feel con
Hi, I'm Sarah Hebert, a Licensed Sales Professional with the Agency. I've been helping customers with their insurance needs since 2023, and I truly enjoy helping people review their coverage so they can make decisions and feel confident about protecting what matters most.

I'm detail-oriented, honest, and straightforward. I believe in keeping things real, reviewing coverage clearly, and never sugarcoating the details. My goal is to help make insurance easier to review while providing personal service you can count on.

When I'm not working, I enjoy spending time with my family, caring for my horses, hiking, enjoying the outdoors, and working in my garden. I love being outside and making the most of every day!
Photo of Rachel Hixson

Rachel Hixson

Associate Agent
Rachel made Lake Charles her home in 2014 after relocating from Chico, California. She earned her degree in Communications from Chico State University. When she's not helping customers at the agency, Rachel enjoys making memori
Rachel made Lake Charles her home in 2014 after relocating from Chico, California. She earned her degree in Communications from Chico State University.

When she's not helping customers at the agency, Rachel enjoys making memories with her two daughters, trying new recipes, and playing tennis.

Stop by or give our Allstate agency a call today and see how Rachel can help protect what matters most to you!
Photo of Tera Johnson

Tera Johnson

Associate Agent
Born and raised in DeRidder, Louisiana, Tera holds an Associate's Degree in Business and has been helping families with their insurance needs since 2022. Known for her friendly, down-to-earth personality, she enjoys building lasti
Born and raised in DeRidder, Louisiana, Tera holds an Associate's Degree in Business and has been helping families with their insurance needs since 2022. Known for her friendly, down-to-earth personality, she enjoys building lasting relationships and helping customers customize their policies to protect what matters most!

Outside of the agency, Tera loves spending time with family, dirt track racing, fishing, and DIY projects.

Whether you're reviewing your current coverage or exploring new options, Tera is committed to making insurance simple, answering your questions, and helping you find the right protection at a competitive rate. Give her a call today and experience the difference of personalized service!
Photo of Susan Sonnier

Susan Sonnier

Licensed Sales Professional
Susan moved to Lake Charles from Denver, Colorado in 2016, and we were excited to welcome her to our agency in 2018. Susan graduated from the University of Southwest Louisiana with her degree in Marketing and Merchandising. Outsid
Susan moved to Lake Charles from Denver, Colorado in 2016, and we were excited to welcome her to our agency in 2018. Susan graduated from the University of Southwest Louisiana with her degree in Marketing and Merchandising. Outside of the agency, Susan enjoys hitting the links and can often be found at various golf courses. Call our Allstate agency to see how Susan can assist you with auto, home and other insurance needs.

Frequently asked questions

What are your agency hours?
Monday: 8:30 AM - 5:30 PM
Tuesday: 8:30 AM - 5:30 PM
Wednesday: 8:30 AM - 5:30 PM
Thursday: 8:30 AM - 5:30 PM
Friday: 8:30 AM - 5:00 PM
Saturday:
Sunday: Closed
Are you open on weekends?
Saturday:
Sunday: Closed
Can I text your agency with questions?
Yes, we have text messaging services.
What languages do you speak?
We have staff members available who speak the following languages: English
Do you have more than one location?
No, this is our only location.
Hight-Doland Agency is insurance licensed in the state(s) of Louisiana and Texas. If you do not reside in the state(s) of Louisiana or Texas, please go to the Find an Agent section on allstate.com to search for another Allstate Agent or Personal Financial Representative.

Based on coverages selected. Subject to terms, conditions, availability & qualifications.

This material is intended for educational purposes only. Auto and homeowners insurance, and other property and casualty insurance products, are available from Allstate Insurance Company, Allstate Indemnity Company, Allstate Property and Casualty Insurance Company, Allstate North American Insurance Co. and Allstate Fire and Casualty Insurance Company (Home Offices: Northbrook, IL); Allstate New Jersey Insurance Company and Allstate New Jersey Property and Casualty Insurance Company (Home Offices: Bridgewater, NJ); and Allstate County Mutual Insurance Company and Allstate Texas Lloyd's (Home Offices: Irving, TX). This life insurance information is provided for general consumer educational purposes and is not intended to provide legal, tax or investment advice. Life insurance also offered and issued by third party companies not affiliated with Allstate. Each company is solely responsible for the financial obligations accruing under the products it issues. Product guarantees are backed by the financial strength and claims-paying ability of the issuing company.

Securities offered by Personal Financial Representatives through Allstate Financial Services, LLC (LSA Securities in LA and PA). Registered Broker-Dealer. Member FINRA, SIPC. Main Office: 151 North 8th Street, Suite 450, Lincoln, NE 68508. (877) 232-2142.

Check the background of this firm on FINRA's BrokerCheck website.
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