Allstate Insurance Agent
Jessica J. Hernandez, Toledo, OH

1855 S Reynolds Rd,

Ste B

Toledo, OH 43614

Call

(419) 536-9000to quote by phone

Call

(419) 536-9000to quote by phone

Call

(419) 536-9000to quote by phone

Call

(419) 536-9000to quote by phone

Select a product to get a quote

Landlords & Hosts insurance

Motorcycle insurance

ATV insurance

Location Details

Office Hours

Day of the Week	Hours
Mon	Available by appointment9:00 AM - 5:00 PM
Tue	Available by appointment9:00 AM - 5:00 PM
Wed	Available by appointment9:00 AM - 5:00 PM
Thu	Available by appointment9:00 AM - 5:00 PM
Fri	Available by appointment9:00 AM - 5:00 PM
Sat	Available by appointment
Sun	Closed

After-hours appointments available.

Available 24/7 at

(419) 536-9000

1855 S Reynolds Rd,
Ste B
Toledo, OH 43614
US

Landmarks

We are located near the corner of Reynolds Rd and Glendale Ave - next to Olive Garden.

Areas Served

Toledo, Maumee, Perrysburg, Sylvania, Rossford, Waterville, Whitehouse, Monclova, Oregon, Bowling Green, Customers throughout Ohio & Michigan

Additional Contact

Fax: (833) 698-1348

Mobile: (419) 216-6004

Languages

English, Spanish

Social

Jessica J. Hernandez: Allstate Insurance

You can view my financial industry experience and background at FINRA’s BrokerCheck

Local Allstate Insurance Agent: Jessica J. Hernandez

50 Years in Toledo. Still a Family Business.

At Hernandez Insurance Agency, our family-owned Allstate office in Toledo, Ohio, insurance questions often turn into conversations about kids, future plans, or the family dog. Some customers even stop in just for coffee and a chat. That’s the kind of relationship we enjoy.

Joseph J. Hernandez started the business in 1976. His daughter, Jessica, has led it since 2005, continuing his belief in treating people right and telling them the truth. In 2026, we’re celebrating 50 years of getting to know our neighbors.

We help customers throughout Ohio and Michigan with auto, home, renters, business, and life insurance, along with financial services. Expect everyday language, time for your questions, and a team interested in what you’re protecting and why. Assistance is available in English and Spanish.

First responders, active-duty military members, veterans, and their families hold a special place here. Jessica’s husband is a Toledo police officer, and other team members have loved ones who are first responders or have served in the military. Our appreciation for those who serve is personal.

We take insurance seriously without taking ourselves too seriously. Call our Toledo office for a quote, a review, or a conversation. We’d love to get to know you.

50 Years in Toledo. Still a Family Business.

We take insurance seriously without taking ourselves too seriously. Call our Toledo office for a quote, a review, or a conversation. We’d love to get to know you.

Products we offer:

Car Insurance Agent in Toledo
Car Insurance Agent in Toledo
Helps protect you and your vehicle if you’re involved in a car accident. At a minimum, you’ll likely need bodily injury liability and property damage liability to meet state auto insurance coverage requirements and help protect your finances if you cause an accident that injures another driver or damages their property. We also offer underinsured motorist coverage to help with your expenses if you’re hit by a driver without insurance. If you’re looking for coverage to help protect your vehicle, you might want to consider collision coverage and comprehensive coverage, which help pay repair costs if your car is damaged in a covered loss. And, additional replacement protection coverages, like new car replacement coverage or loan/lease gap coverage help protect your investment in a brand-new car. I can help you choose a combination of coverages that fulfill state requirements and meet your needs. Give me a call to get a car insurance quote today!
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Home Insurance Agent in Toledo
Home Insurance Agent in Toledo
Helps provide protection for your house (dwelling) and your family’s liability as well as the things you own in and around your home such as “other structures” (detached garage, fence, etc.), your personal property (furniture, clothing, etc.) against covered perils such as fire, theft, wind/hail and more. Call me today for a homeowners insurance quote and I’ll help you get the protection your home needs and the savings you deserve with our money-saving discounts.
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Condo Insurance Agent in Toledo
Condo Insurance Agent in Toledo
Helps protect the portion of your condo, co-op or townhome you are responsible for (inside structure, permanent fixtures, cabinets, etc.) with dependable coverage. Condo policies are HO-6 compliant, and cover family liability and personal belongings against covered perils such as fire, theft, vandalism and more. Contact me today for a quote!
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Renters Insurance Agent in Toledo
Renters Insurance Agent in Toledo
Helps protect your personal belongings inside or outside your apartment from accidents such as, fire, theft, vandalism, and cover family liability. Give me call today to review what type of coverage makes sense for where you live and what you own.
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Landlords & Hosts Insurance Agent in Toledo
Landlords & Hosts Insurance Agent in Toledo
Helps protect the structure of your rental property, from covered accidents such as fire, wind/hail, vandalism and more. It also offers protection for the liability you might face as an owner. Let’s chat about the right coverage for your additional property!
get a quote
Motorcycle Insurance Agent in Toledo
Motorcycle Insurance Agent in Toledo
Our motorcycle policies include the basic coverage you may need, like liability coverage, which includes passenger liability coverage, and uninsured motorist coverage. You can further customize your motorcycle policy with collision coverage and comprehensive coverage to help protect your bike. And, if you have a customized ride, you can help protect your aftermarket gear with optional equipment coverage. Contact me to learn about motorcycle insurance discounts and to get started with a quote for a policy that fits your needs.
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Business Insurance Agent in Toledo
Business Insurance Agent in Toledo
Commercial insurance protects your small business, your livelihood. Instead of having one policy for your business personal property/building then another for the liability, a BOP combines both policies into one. In addition to these basic coverages, commerical insurance can be customized with additional protection to help cover more aspects of your business. I can help you tailor a policy to fit your small business’s needs. As a small business owner myself, I understand how important it is to protect what you’ve worked so hard to build. Call me for a free review of your current business policy and to learn more about insurance solutions to help protect you, your business, and your employees.
Life Insurance Agent in Toledo
Life Insurance Agent in Toledo
Protect the life you want, for those that matter most. A life insurance policy can help provide financial security for your loved ones by covering expenses like the mortgage, college tuition, and other everyday living costs. Call me today to learn about the different types of coverage Allstate offers.
ATV Insurance Agent in Toledo
ATV Insurance Agent in Toledo
Help protect yourself and your all-terrain vehicle against the unexpected. We offer bodily injury liability coverage and property damage liability coverage on your ATV insurance policy. If you injure someone else or damage their property while driving your ATV, liability coverage helps pay the other person’s medical or repair bills. If your ATV is damaged in a crash, collision coverage may help. Collision coverage for your ATV helps pay for repairs if you hit another object, such as a fence or a tree. Finally, you may want to consider comprehensive coverage for your ATV in case it’s stolen, vandalized or damaged by hail or fire. Give me a call to get a quote on an ATV insurance policy today!
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Boat Insurance Agent in Toledo
Boat Insurance Agent in Toledo
Helps cover your boat on and off the water. Watercraft liability coverage helps pay for another person’s expenses if you injure them or damage their property with your boat. If you’re injured in a boating accident, watercraft medical payments coverage helps pay for your medical bills. Need to repair damage to your boat after an accident? Property coverage for your boat helps cover a crash with another boat or object (like a pier or buoy). It also helps cover theft, vandalism or fire. Help protect your boat against these covered perils during the on- and off-season. We also offer additional coverage for things like your boat trailer, fishing equipment and even towing or fuel delivery when you’re stranded. Need a boat insurance quote? Give me a call today!

20+

Years of
Experience

30+

Years in the
Community

Your Local Allstate Team

Jessica Hernandez-Santibanez

Agency Owner

I'm Jessica, a Toledo native, proud mom of three, animal lover, and second-generation owner of the agency my dad founded in 1976. I originally planned a career in medicine because I wanted to help people. After losing my dad in 2005, I took over the family business and discovered a different way to make a difference.

My team jokes that I'm part insurance agent, part therapist. I say I'm just friendly (and maybe a little nosy!). I love getting to know people, hearing their stories, making them laugh, and helping them through life's challenges.

I'm married to my high school sweetheart, Rudy, a Toledo police officer. We have three amazing kids who keep us busy with sports, family activities, and plenty of chaos! Add our two dogs and one very entertaining cat, and there's never a dull moment. I have a huge soft spot for kids and animals!

With several family members who have served in the military and as first responders—including my father-in-law, who served three tours in Iraq and received two Purple Hearts—supporting those who serve is especially close to my heart.

I take helping people protect what matters most seriously, but I definitely don't take myself too seriously. Whether you stop by with an insurance question or just to catch up over coffee, I hope you leave feeling like you've made a friend. And don't be surprised if I remember your dog's name!

Emily Davids

Operations Manager

I’m Emily, Operations Manager and the agency’s self-described “mini-Jessica.” I’m often the person our team turns to with claims questions, and I enjoy helping customers figure out their next step. I bring patience, an easygoing attitude, and a genuine desire to help. Outside work, I’m a cat-video enthusiast and a foodie who loves discovering new restaurants. A good vacation, a comedy movie, or time with my cat is my kind of downtime.

Amanda Barnes

Customer Service Professional

I’m Amanda, a Licensed Customer Service Professional and a travel lover who’s also a proud homebody. At work, I help with billing questions, review coverages, and assist Spanish-speaking customers. I want you to feel comfortable asking questions and understand what we’ve discussed. Outside work, I enjoy baking, home renovation projects, and laughing at animal videos and inside jokes with my sister. I love a good vacation, but coming home is pretty great, too.

Erica Hernandez-Snyder

New Business Insurance Professional

I’m Erica, a Licensed New Business Professional with a big personality and a well-stocked snack stash. I enjoy helping customers understand their options and feel comfortable asking questions. Around the office, I’m always up for a good joke. Outside work, I love family get-togethers, country concerts, reality TV, and ice cream. I was also a huge wrestling fan as a kid—action figures, T-shirts, and all. Bring your insurance questions. I’ll even share my snackies.

Branden Szegedi

New Business Insurance Professional

I’m Branden, a Licensed New Business Insurance Professional who brings good vibes, laughter, and encouragement to our agency. I enjoy making insurance conversations easy to follow and helping you understand your coverage options. Outside work, I’m a dad of four who loves fishing, camping, golf, and family road trips. I’m also regularly cast as a dinosaur when my son acts out his favorite monster movies. It’s a demanding role, but somebody has to do it.

Ellie Puckett

Customer Engagement

I’m Ellie, a Customer Experience & Growth Coordinator who bringing kindness, creativity, and a Gen Z perspective to the Agency. I help keep customers connected with our local team through agency updates, customer communications and social media. I also help coordinate appointments with our licensed professionals. My Gen Z superpower comes in handy with our agency’s social media pages. I love meeting new people, hearing their stories, and being part of an office family that keeps me laughing. Outside work, I’m usually reading, spending time with friends and family, or juggling a hobby. My book budget might be bigger than my food budget, and my bucket list includes hiking through Hawaii.

Allstate Insurance Agent Reviews

linda zitzelberger

Nov. 11, 2026

Agent Response

Hi Linda, thank you for sharing your feedback. I'm

Hi Linda, thank you for sharing your feedback. I'm sorry to hear about your experience. Your satisfaction is important to us. Please reach out to us if you have any questions or concerns.

anita graves

Oct. 27, 2026

Agent Response

Thank you, Anita! We truly appreciate your support

Thank you, Anita! We truly appreciate your support and for choosing Hernandez Insurance Agency. We're grateful to have you as a customer and look forward to continuing to help with your insurance needs!

miguel pesina

Oct. 27, 2026

Agent Response

Thank you, Miguel, for your positive feedback! We'

Thank you, Miguel, for your positive feedback! We're thrilled to hear that you had a great experience with Hernandez Insurance Agency. Your satisfaction is our top priority, and we're here to assist you with your insurance needs.

charles repp

Sep. 4, 2026

Agent Response

Thank you, Charles, for your positive feedback! We

Thank you, Charles, for your positive feedback! We're thrilled to hear that you had a great experience with our agency. Your trust and satisfaction mean a lot to us. If you ever need assistance, feel free to reach out.

robert eigensee

Aug. 29, 2026

satisfied

Agent Response

Robert, thank you for taking the time to leave us

Robert, thank you for taking the time to leave us a review! We’re happy to hear you were satisfied with your experience. At Hernandez Insurance Agency, we truly appreciate your business and are always looking for ways to better serve our customers. If there’s anything we could have done to improve your experience, we’d love to hear your feedback!

faye coleman

Jun. 30, 2026

Agent Response

Thank you, Faye, for your wonderful review! We're

Thank you, Faye, for your wonderful review! We're very happy to hear that you had a positive experience. Your trust and satisfaction mean the world to us, here at Hernandez Insurance agency. If you ever need assistance, feel free to reach out.

valarie campbell

Jun. 16, 2026

Agent Response

Thank you for being part of the Hernandez Insuranc

Thank you for being part of the Hernandez Insurance Agency family. We appreciate your business and are always here to help.

matthew enderburg

Jun. 15, 2026

Agent Response

Hi Matthew, thank you for sharing your feedback. W

Hi Matthew, thank you for sharing your feedback. We appreciate your perspective and are always looking to improve our services. If you have any specific concerns or suggestions, please feel free to reach out to our office. Your input is valuable to us.

randy seidletz

Jun. 12, 2026

Great. Too many emails after the sale.

Agent Response

Randy, thank you for your review. While some email

Randy, thank you for your review. While some emails from Hernandez Insurance Agency contain important billing and policy reminders, certain communications can be managed through your notification settings, within the Allstate Mobile App. We appreciate your feedback.

anthony lubas

Jun. 7, 2026

Friendly fast service

Agent Response

Thank you, Anthony, for your kind words! We're thr

Thank you, Anthony, for your kind words! We're thrilled to hear you enjoyed our friendly and fast service. Your satisfaction is our priority, and we appreciate your feedback. If you need anything else, feel free to reach out.

howard nicklin

Jun. 2, 2026

Agent Response

Thank you for your feedback and for choosing Herna

Thank you for your feedback and for choosing Hernandez Insurance Agency. We appreciate your trust and look forward to helping with your insurance needs.

sharalyn vansteenkiste

May. 16, 2026

Very good

Agent Response

Thank you for your kind feedback! We appreciate yo

Thank you for your kind feedback! We appreciate your support and are grateful you chose Hernandez Insurance Agency.

lori koepfer

May. 3, 2026

Agent Response

Thank you, Lori, for your positive feedback! We're

Thank you, Lori, for your positive feedback! We're happy to hear that you had a great experience with our agency. Your trust and satisfaction mean a lot to us. If you ever need assistance or have any questions, feel free to reach out!

crystal harris

Apr. 21, 2026

It’s very good. I feel that my family is protected and secure under all state. Thank you

Agent Response

Thank you, Crystal, for your wonderful feedback! W

Thank you, Crystal, for your wonderful feedback! We're thrilled to hear that you feel your family is protected and secure with us. Your trust means a lot, and we're here to continue providing the reliable service you expect.

erin m failor

Apr. 20, 2026

Not good. I was told one thing and then the opposite happened. Can someone please reach out to me?

mavis jackson

Apr. 15, 2026

Agent Response

Your feedback means a lot to all of us at Hernande

Your feedback means a lot to all of us at Hernandez Insurance Agency. Thank you for your support!

kathleen jurrus

Apr. 13, 2026

Agent Response

We sincerely appreciate your support and confidenc

We sincerely appreciate your support and confidence in Hernandez Insurance Agency.

hiram duran

Apr. 9, 2026

Great took some time put it fix

Agent Response

Thank you for your feedback! We’re glad we were

Thank you for your feedback! We’re glad we were able to get everything resolved for you, and we truly appreciate your patience throughout the process. The team at Hernandez Insurance Agency is always here to help.

paul ducat

Apr. 8, 2026

Never before have I had service so quickly when changing cars.

Agent Response

Thank you for sharing your experience. We’re hap

Thank you for sharing your experience. We’re happy we could make the process fast and easy for you at Hernandez Insurance Agency.

john vondeylen

Apr. 6, 2026

Agent Response

Thank you for taking the time to share your rating

Thank you for taking the time to share your rating. We appreciate your support at Hernandez Insurance Agency.

Allstate Online Review Policy

Your Local Allstate Team

Jessica Hernandez-Santibanez

Agency Owner

Emily Davids

Operations Manager

Amanda Barnes

Customer Service Professional

Erica Hernandez-Snyder

New Business Insurance Professional

Branden Szegedi

New Business Insurance Professional

Ellie Puckett

Customer Engagement

Frequently asked questions

What are your agency hours?

Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday:
Sunday: Closed

Are you open on weekends?

Saturday:
Sunday: Closed

Can I text your agency with questions?

Yes, we have text messaging services.

What languages do you speak?

We have staff members available who speak the following languages: English, Spanish

Do you have more than one location?

No, this is our only location.

Jessica J. Hernandez is insurance licensed in the state(s) of Michigan and Ohio. If you do not reside in the state(s) of Michigan or Ohio, please go to the Find an Agent section on allstate.com to search for another Allstate Agent or Personal Financial Representative.

Based on coverages selected. Subject to terms, conditions, availability & qualifications.

This material is intended for educational purposes only. Auto and homeowners insurance, and other property and casualty insurance products, are available from Allstate Insurance Company, Allstate Indemnity Company, Allstate Property and Casualty Insurance Company, Allstate North American Insurance Co. and Allstate Fire and Casualty Insurance Company (Home Offices: Northbrook, IL); Allstate New Jersey Insurance Company and Allstate New Jersey Property and Casualty Insurance Company (Home Offices: Bridgewater, NJ); and Allstate County Mutual Insurance Company and Allstate Texas Lloyd's (Home Offices: Irving, TX). This life insurance information is provided for general consumer educational purposes and is not intended to provide legal, tax or investment advice. Life insurance also offered and issued by third party companies not affiliated with Allstate. Each company is solely responsible for the financial obligations accruing under the products it issues. Product guarantees are backed by the financial strength and claims-paying ability of the issuing company.

Securities offered by Personal Financial Representatives through Allstate Financial Services, LLC (LSA Securities in LA and PA). Registered Broker-Dealer. Member FINRA, SIPC. Main Office: 151 North 8th Street, Suite 450, Lincoln, NE 68508. (877) 232-2142.

Check the background of this firm on FINRA's BrokerCheck website.

you're in good hands^®