Allstate Insurance Agent Roberto A Ortiz

Allstate Insurance Agent 
Roberto A Ortiz, Hazle Township, PA

Location pin icon
1092 N Church St
Hazle Township, PA 18202
US
Call
(570) 454-1981to quote by phone
Call
(570) 454-1981to quote by phone
Call
(570) 454-1981to quote by phone
Call
(570) 454-1981to quote by phone
Select a product to get a quoteSelect a product to get a quote
Auto insurance
Home insurance
Condo insurance
Renters insurance
Motorcycle insurance
ATV insurance

Location Details

Office Hours

Day of the WeekHours
Mon9:00 AM - 5:00 PM
Tue9:00 AM - 7:00 PM
Wed9:00 AM - 7:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM
SatAvailable by appointment
SunClosed
After-hours appointments available.
Available 24/7 at
(570) 454-1981
(570) 454-1981

1092 N Church St
Hazle Township, PA 18202
US

Map of 1092 N Church St in Hazle Township

Landmarks

We’re easy to find on North Church Street (PA‑309) in Hazle Township, just north of downtown Hazleton, with convenient access right off Route 309.

Areas Served

Hazle Township, Drums, Freeland, Sugarloaf, Tamaqua

Languages

English, Spanish
Roberto A Ortiz: Allstate Insurance

Local Allstate Insurance Agent: Roberto A Ortiz

I’ve gotten to know many local families as an Allstate agent in Hazle Township. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I know what life is like here in Hazle Township – that you choose your car and your home to fit your lifestyle and your budget. I also know how important it is to do the same when it comes to insurance. I look forward to getting to know you and helping you to find the solutions that meet your needs.

Part of what I like best about my job is that I can offer customers options for a wide variety of coverage and services. You can depend on me to help you look at the big picture.

I’m committed to helping Hazle Township residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I’m available to answer your questions. If you’re already a customer, I’m ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call me today.

I’ve gotten to know many local families as an Allstate agent in Hazle Township. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I know what life is like here in Hazle Township – that you choose your car and your home to fit your lifestyle and your budget. I also know how important it is to do the same when it comes to insurance. I look forward to getting to know you and helping you to find the solutions that meet your needs.

Part of what I like best about my job is that I can offer customers options for a wide variety of coverage and services. You can depend on me to help you look at the big picture.

I’m committed to helping Hazle Township residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I’m available to answer your questions. If you’re already a customer, I’m ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call me today.

Products we offer:

Your Local Allstate Team

Photo of Fernanda Ortiz

Fernanda Ortiz

Customer Service and Sales
Hi, my name is Fernanda, and I’m excited to be part of the Allstate team! I love getting to know customers and helping them with anything they need, whether it’s a quote or service support. I’m bilingual and truly enjoy hel
Hi, my name is Fernanda, and I’m excited to be part of the Allstate team! I love getting to know customers and helping them with anything they need, whether it’s a quote or service support.
I’m bilingual and truly enjoy helping our Spanish-speaking community feel confident and supported.
Photo of Jose Pozo

Jose Pozo

Customer Service and Sales Specialist
Photo of Astrid Cabrera

Astrid Cabrera

Customer Service and Sales Representative
Hi, I am Astrid Cabrera. I have over 10 years of experience in the insurance industry and proudly serve customer as a part of Allstate. I am passionate about helping individuals and families understand their auto, home, renters, a
Hi, I am Astrid Cabrera. I have over 10 years of experience in the insurance industry and proudly serve customer as a part of Allstate. I am passionate about helping individuals and families understand their auto, home, renters, and life coverage so they feel confident and protected. Building trust and caring for customers is at the center of everything I do. Outside of work, I am a wife and mom of three who keep me busy with sports and activities. My family reminds me every day why protecting what matters most is so important.
Photo of Marcha Smull

Marcha Smull

Customer Service Specialist
With over 54 years of experience in the insurance industry, I’ve had the pleasure of serving customers across five agencies. Early in my career, I handled everything from writing fire policies to supporting agents and managing c
With over 54 years of experience in the insurance industry, I’ve had the pleasure of serving customers across five agencies. Early in my career, I handled everything from writing fire policies to supporting agents and managing claims. After taking time off to raise my children, I returned to roles in both real estate and personal lines insurance. For the past 39 years, I’ve proudly supported customers at two Allstate agencies—first in Brodheadsville and now here in Hazleton.
Photo of Virginia Umbriac (Ginger)

Virginia Umbriac (Ginger)

Customer Service and Sales Representative
Virginia Umbriac (Ginger) is an insurance professional with 17 years of industry experience, dedicated to helping customers with their service and sales needs. She takes pride in providing knowledgeable, reliable support to every
Virginia Umbriac (Ginger) is an insurance professional with 17 years of industry experience, dedicated to helping customers with their service and sales needs. She takes pride in providing knowledgeable, reliable support to every customer she serves.
Outside of work, Ginger enjoys fishing, boating, riding ATVs, spending time with her pets, and making lasting memories with her grandchildren.
Photo of Heather A. Achey

Heather A. Achey

Senior Sales Specialist
Hi, I’m Heather Achey. I’m an experienced insurance professional with 18 years in the industry, including 13 years proudly serving as a part of Allstate. I’m passionate about informing customers and helping them find the rig
Hi, I’m Heather Achey. I’m an experienced insurance professional with 18 years in the industry, including 13 years proudly serving as a part of Allstate. I’m passionate about informing customers and helping them find the right coverage to protect their homes, vehicles, and families.
I believe informed customers make confident decisions, and I’m committed to providing clear explanations and personalized service every step of the way. When I’m not working, I enjoy spending time with my husband and family and am grateful to be the mom of three wonderful daughters. We love cooking together, shopping, attending Broadway shows, and making as many trips as possible.

Allstate Insurance Agent Reviews

Rating 5.0
Rating 4.0
Rating 5.0
Photo of agent
Agent Response
Thank you so much for taking the time to leave us
Thank you so much for taking the time to leave us such a wonderful review! We truly appreciate your support and are grateful for the opportunity to serve you. Our team at R.A.O Insurance Agency is always here to help with your insurance needs, and we look forward to continuing to provide you with great service. Thank you for trusting us!
Rating 5.0
Photo of agent
Agent Response
Thank you so much for taking the time to leave us
Thank you so much for taking the time to leave us such a wonderful review! We truly appreciate your support and are grateful for the opportunity to serve you. Our team at R.A.O Insurance Agency is always here to help with your insurance needs, and we look forward to continuing to provide you with great service. Thank you for trusting us!
Rating 5.0
Was very pleased to have someone contact me regarding a change in my policy to reduce my payment.
Photo of agent
Agent Response
Thank you so much for taking the time to leave us
Thank you so much for taking the time to leave us such a wonderful review! We truly appreciate your support and are grateful for the opportunity to serve you. Our team at R.A.O Insurance Agency is always here to help with your insurance needs, and we look forward to continuing to provide you with great service. Thank you for trusting us!
Rating 0.0
THE PEOPLE ARE NOT VERY FRIENDLY AND NOT HELPFUL
Photo of agent
Agent Response
Hi Terry, I’m reaching out personally regarding
Hi Terry,

I’m reaching out personally regarding the review you recently left about your experience with our office.

I’m very sorry to hear that you felt our team was not friendly or helpful. As the Agency Principal, I take feedback like this seriously. It is very important to me that every customer who contacts our office feels welcomed, respected, and receives the assistance they need.

I would truly appreciate the opportunity to speak with you directly so I can better understand what happened and address any concerns you may have. Your feedback also gives us an opportunity to identify where we can improve as a team.

Please feel free to call or text me directly at 973-405-9909. This is my personal mobile number, and I would be happy to speak with you personally.

Thank you for your time, Terry. I hope you’ll give us the opportunity to better understand your experience and make things right.
Rating 5.0
Very good! Never had any issues with my insurance!
Photo of agent
Agent Response
Thank you so much for taking the time to leave us
Thank you so much for taking the time to leave us such a wonderful review! We truly appreciate your support and are grateful for the opportunity to serve you. Our team at R.A.O Insurance Agency is always here to help with your insurance needs, and we look forward to continuing to provide you with great service. Thank you for trusting us!
Rating 5.0
Photo of agent
Agent Response
Thank you so much for taking the time to leave us
Thank you so much for taking the time to leave us such a wonderful review! We truly appreciate your support and are grateful for the opportunity to serve you. Our team at R.A.O Insurance Agency is always here to help with your insurance needs, and we look forward to continuing to provide you with great service. Thank you for trusting us!
Rating 4.5
Everyone was very helpful.
Photo of agent
Agent Response
Thank you so much for taking the time to leave us
Thank you so much for taking the time to leave us such a wonderful review! We truly appreciate your support and are grateful for the opportunity to serve you. Our team at R.A.O Insurance Agency is always here to help with your insurance needs, and we look forward to continuing to provide you with great service. Thank you for trusting us!
Rating 4.5
Good company satisfied so far. Customer for 40+ years
Photo of agent
Agent Response
Thank you so much for taking the time to leave us
Thank you so much for taking the time to leave us such a wonderful review! We truly appreciate your support and are grateful for the opportunity to serve you. Our team at R.A.O Insurance Agency is always here to help with your insurance needs, and we look forward to continuing to provide you with great service. Thank you for trusting us!
Rating 4.5
Photo of agent
Agent Response
Thank you so much for taking the time to leave us
Thank you so much for taking the time to leave us such a wonderful review! We truly appreciate your support and are grateful for the opportunity to serve you. Our team at R.A.O Insurance Agency is always here to help with your insurance needs, and we look forward to continuing to provide you with great service. Thank you for trusting us!
Rating 3.5
Photo of agent
Agent Response
Thank you so much for taking the time to leave us
Thank you so much for taking the time to leave us such a wonderful review! We truly appreciate your support and are grateful for the opportunity to serve you. Our team at R.A.O Insurance Agency is always here to help with your insurance needs, and we look forward to continuing to provide you with great service. Thank you for trusting us!
Rating 5.0
The Agency and all the staff are excellent I highly recommend
Photo of agent
Agent Response
Thank you so much for taking the time to leave us
Thank you so much for taking the time to leave us such a wonderful review! We truly appreciate your support and are grateful for the opportunity to serve you. Our team at R.A.O Insurance Agency is always here to help with your insurance needs, and we look forward to continuing to provide you with great service. Thank you for trusting us!
Rating 5.0
convenient office location and excellent staff
Photo of agent
Agent Response
Thank you so much for taking the time to leave us
Thank you so much for taking the time to leave us such a wonderful review! We truly appreciate your support and are grateful for the opportunity to serve you. Our team at R.A.O Insurance Agency is always here to help with your insurance needs, and we look forward to continuing to provide you with great service. Thank you for trusting us!
Rating 0.0
My rates have been raised due to what you say is inflation, well that's nonsense and I will be switching
Photo of agent
Agent Response
Thank you so much for taking the time to leave us
Thank you so much for taking the time to leave us such a wonderful review! We truly appreciate your support and are grateful for the opportunity to serve you. Our team at R.A.O Insurance Agency is always here to help with your insurance needs, and we look forward to continuing to provide you with great service. Thank you for trusting us!
Rating 4.5
Helpful
Photo of agent
Agent Response
Thank you, Himanshu, for your positive feedback! W
Thank you, Himanshu, for your positive feedback! We're glad to hear you found our service helpful. If you have any further questions or need assistance, feel free to reach out. We appreciate your support! what can we do better to earn 5 stars?
Rating 4.0
Always good
Photo of agent
Agent Response
Thank you so much for taking the time to leave us
Thank you so much for taking the time to leave us such a wonderful review! We truly appreciate your support and are grateful for the opportunity to serve you. Our team at R.A.O Insurance Agency is always here to help with your insurance needs, and we look forward to continuing to provide you with great service. Thank you for trusting us!
Rating 5.0
Notified me by email.
Photo of agent
Agent Response
Thank you, Thomas, for your feedback and the perfe
Thank you, Thomas, for your feedback and the perfect rating! We're glad to hear that our email notifications are working well for you. If you have any more feedback or questions, feel free to reach out.
Rating 5.0
OK
Photo of agent
Agent Response
Thank you so much for taking the time to leave us
Thank you so much for taking the time to leave us such a wonderful review! We truly appreciate your support and are grateful for the opportunity to serve you. Our team at R.A.O Insurance Agency is always here to help with your insurance needs, and we look forward to continuing to provide you with great service. Thank you for trusting us!
Rating 4.0
okay
Photo of agent
Agent Response
Thank you, Gary, for your feedback and for choosin
Thank you, Gary, for your feedback and for choosing us for your insurance needs. If there's anything more we can do to enhance your experience, please feel free to reach out.
Allstate Online Review Policy

Your Local Allstate Team

Photo of Fernanda Ortiz

Fernanda Ortiz

Customer Service and Sales
Hi, my name is Fernanda, and I’m excited to be part of the Allstate team! I love getting to know customers and helping them with anything they need, whether it’s a quote or service support. I’m bilingual and truly enjoy hel
Hi, my name is Fernanda, and I’m excited to be part of the Allstate team! I love getting to know customers and helping them with anything they need, whether it’s a quote or service support.
I’m bilingual and truly enjoy helping our Spanish-speaking community feel confident and supported.
Photo of Jose Pozo

Jose Pozo

Customer Service and Sales Specialist
Photo of Astrid Cabrera

Astrid Cabrera

Customer Service and Sales Representative
Hi, I am Astrid Cabrera. I have over 10 years of experience in the insurance industry and proudly serve customer as a part of Allstate. I am passionate about helping individuals and families understand their auto, home, renters, a
Hi, I am Astrid Cabrera. I have over 10 years of experience in the insurance industry and proudly serve customer as a part of Allstate. I am passionate about helping individuals and families understand their auto, home, renters, and life coverage so they feel confident and protected. Building trust and caring for customers is at the center of everything I do. Outside of work, I am a wife and mom of three who keep me busy with sports and activities. My family reminds me every day why protecting what matters most is so important.
Photo of Marcha Smull

Marcha Smull

Customer Service Specialist
With over 54 years of experience in the insurance industry, I’ve had the pleasure of serving customers across five agencies. Early in my career, I handled everything from writing fire policies to supporting agents and managing c
With over 54 years of experience in the insurance industry, I’ve had the pleasure of serving customers across five agencies. Early in my career, I handled everything from writing fire policies to supporting agents and managing claims. After taking time off to raise my children, I returned to roles in both real estate and personal lines insurance. For the past 39 years, I’ve proudly supported customers at two Allstate agencies—first in Brodheadsville and now here in Hazleton.
Photo of Virginia Umbriac (Ginger)

Virginia Umbriac (Ginger)

Customer Service and Sales Representative
Virginia Umbriac (Ginger) is an insurance professional with 17 years of industry experience, dedicated to helping customers with their service and sales needs. She takes pride in providing knowledgeable, reliable support to every
Virginia Umbriac (Ginger) is an insurance professional with 17 years of industry experience, dedicated to helping customers with their service and sales needs. She takes pride in providing knowledgeable, reliable support to every customer she serves.
Outside of work, Ginger enjoys fishing, boating, riding ATVs, spending time with her pets, and making lasting memories with her grandchildren.
Photo of Heather A. Achey

Heather A. Achey

Senior Sales Specialist
Hi, I’m Heather Achey. I’m an experienced insurance professional with 18 years in the industry, including 13 years proudly serving as a part of Allstate. I’m passionate about informing customers and helping them find the rig
Hi, I’m Heather Achey. I’m an experienced insurance professional with 18 years in the industry, including 13 years proudly serving as a part of Allstate. I’m passionate about informing customers and helping them find the right coverage to protect their homes, vehicles, and families.
I believe informed customers make confident decisions, and I’m committed to providing clear explanations and personalized service every step of the way. When I’m not working, I enjoy spending time with my husband and family and am grateful to be the mom of three wonderful daughters. We love cooking together, shopping, attending Broadway shows, and making as many trips as possible.

Frequently asked questions

What are your agency hours?
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday:
Sunday: Closed
Are you open on weekends?
Saturday:
Sunday: Closed
Can I text your agency with questions?
Yes, we have text messaging services.
What languages do you speak?
We have staff members available who speak the following languages: English, Spanish
Do you have more than one location?
No, this is our only location.
Roberto A Ortiz is insurance licensed in the state(s) of Pennsylvania. If you do not reside in the state(s) of Pennsylvania, please go to the Find an Agent section on allstate.com to search for another Allstate Agent or Personal Financial Representative.

Based on coverages selected. Subject to terms, conditions, availability & qualifications.

This material is intended for educational purposes only. Auto and homeowners insurance, and other property and casualty insurance products, are available from Allstate Insurance Company, Allstate Indemnity Company, Allstate Property and Casualty Insurance Company, Allstate North American Insurance Co. and Allstate Fire and Casualty Insurance Company (Home Offices: Northbrook, IL); Allstate New Jersey Insurance Company and Allstate New Jersey Property and Casualty Insurance Company (Home Offices: Bridgewater, NJ); and Allstate County Mutual Insurance Company and Allstate Texas Lloyd's (Home Offices: Irving, TX). This life insurance information is provided for general consumer educational purposes and is not intended to provide legal, tax or investment advice. Life insurance also offered and issued by third party companies not affiliated with Allstate. Each company is solely responsible for the financial obligations accruing under the products it issues. Product guarantees are backed by the financial strength and claims-paying ability of the issuing company.

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