Allstate Insurance Agency
Russell Donaway Insurance Services LLC, Lubbock, TX

6301 Indiana Ave

Lubbock, TX 79413

Call

(806) 799-4600to quote by phone

Call

(806) 799-4600to quote by phone

Call

(806) 799-4600to quote by phone

Call

(806) 799-4600to quote by phone

Select a product to get a quote

Motorcycle insurance

ATV insurance

Location Details

Office Hours

Day of the Week	Hours
Mon	Available by appointment8:30 AM - 5:30 PM
Tue	Available by appointment8:30 AM - 5:30 PM
Wed	Available by appointment8:30 AM - 5:30 PM
Thu	Available by appointment8:30 AM - 5:30 PM
Fri	Available by appointment8:30 AM - 5:30 PM
Sat	Available by appointment
Sun	Available by appointment

After-hours appointments available.

Available 24/7 at

(806) 799-4600

6301 Indiana Ave
Lubbock, TX 79413
US

Landmarks

Our office is located at the corner of 63rd and Indiana, next to the blinking emergency light.

Areas Served

Lubbock, Wolfforth, Idalou, Shallowater, Texas, New Mexico

Additional Contact

Fax: (844) 629-1682

Languages

English, Spanish

Social

Russell Donaway Insurance Services LLC: Allstate Insurance

You can view my financial industry experience and background at FINRA’s BrokerCheck

Local Allstate Agency: Meet Russell Donaway Insurance Services LLC

Russell Donaway Insurance Services LLC Lubbock, TX

Thank you Lubbock Chamber of Commerce for hosting the 2023 Hub City BBQ!

After 24 years, we are moving to a new location. Come see us or call us directly at 806-788-1110

Products we offer:

Car Insurance Agent in Lubbock
Car Insurance Agent in Lubbock
Helps protect you and your vehicle if you’re involved in a car accident. At a minimum, you’ll likely need bodily injury liability and property damage liability to meet state auto insurance coverage requirements and help protect your finances if you cause an accident that injures another driver or damages their property. We also offer uninsured motorist coverage to help with your expenses if you’re hit by a driver without insurance. If you’re looking for coverage to help protect your vehicle, you might want to consider collision coverage and comprehensive coverage, which help pay repair costs if your car is damaged in a covered loss. And, optional coverages, like new car replacement coverage or loan/lease gap coverage help protect your investment in a brand-new car. I can help you choose a combination of coverages that fulfill state requirements and meet your needs. Give me a call to get a car insurance quote today!
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Home Insurance Agent in Lubbock
Home Insurance Agent in Lubbock
Helps provide protection for your house (dwelling) and your family’s liability as well as the things you own in and around your home such as “other structures” (detached garage, fence, etc.), your personal property (furniture, clothing, etc.) against covered perils such as fire, theft, wind/hail and more. Call me today for a homeowners insurance quote and I’ll help you get the protection your home needs and the savings you deserve with our money-saving discounts.
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Condo Insurance Agent in Lubbock
Condo Insurance Agent in Lubbock
Helps protect the portion of your condo, co-op or townhome for which you are responsible for (inside structure, permanent fixtures, cabinets, etc.) with dependable coverage. Condo policies are HO-6 compliant, and cover family liability and personal belongings against covered perils such as fire, theft, vandalism and more. Contact me today for a quote!
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Renters Insurance Agent in Lubbock
Renters Insurance Agent in Lubbock
Helps protect your personal belongings inside or outside your apartment from accidents such as, fire, theft, vandalism, and cover family liability. Give me call today to review what type of coverage makes sense for where you live and what you own.
get a quote
Landlords & Hosts Insurance Agent in Lubbock
Landlords & Hosts Insurance Agent in Lubbock
Helps protect the structure of your rental property, from covered accidents such as fire, wind/hail, vandalism and more. It also offers protection for the liability you might face as an owner. Let’s chat about the right coverage for your additional property!
Motorcycle Insurance Agent in Lubbock
Motorcycle Insurance Agent in Lubbock
Our motorcycle policies include the basic coverage you may need, like liability coverage, which includes passenger liability coverage and uninsured motorist coverage. You can further customize your motorcycle policy with collision coverage and comprehensive coverage to help protect your bike. And, if you have a customized ride, you can help protect your aftermarket gear with optional equipment coverage. Contact me to learn about motorcycle insurance discounts and to get started with a quote for a policy that fits your needs.
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Business Insurance Agent in Lubbock
Business Insurance Agent in Lubbock
Allstate Business Insurance protects your business in ways other insurance might not. A business owners policy (BOP) usually includes three common types of coverage to help protect you and your small business: property coverage, general liability coverage and business interruption coverage. In addition to these basic coverages, the Allstate Business Owners Policy can be customized with additional protection to help cover more aspects of your business. I can help you tailor a policy to fit your small business’s needs. As a small business owner myself, I understand how important it is to protect what you’ve worked so hard to build. Call me for a free review of your current business policy and to learn more about insurance solutions to help protect you, your business and your employees.
Life Insurance Agent in Lubbock
Life Insurance Agent in Lubbock
Protect the life you want, for those that matter most. A life insurance policy can help provide financial security for your loved ones by covering expenses like the mortgage, college tuition, and other everyday living costs. Call me today to learn about the different types of coverage Allstate offers.
ATV Insurance Agent in Lubbock
ATV Insurance Agent in Lubbock
Help protect yourself and your all-terrain vehicle against the unexpected. We offer bodily injury liability coverage and property damage liability coverage on your ATV insurance policy. If you injure someone else or damage their property while driving your ATV, liability coverage helps pay the other person’s medical or repair bills. If your ATV is damaged in a crash, collision coverage may help. Collision coverage for your ATV helps pay for repairs if you hit another object, such as a fence or a tree. Finally, you may want to consider comprehensive coverage for your ATV in case it’s stolen, vandalized or damaged by hail or fire. Give me a call to get a quote on an ATV insurance policy today!
get a quote
Boat Insurance Agent in Lubbock
Boat Insurance Agent in Lubbock
Helps cover your boat on and off the water. Watercraft liability coverage helps pay for another person’s expenses if you injure them or damage their property with your boat. If you’re injured in a boating accident, watercraft medical payments coverage helps pay for your medical bills. Need to repair damage to your boat after an accident? Property coverage for your boat helps cover a crash with another boat or object (like a pier or buoy). It also helps cover theft, vandalism or fire. Help protect your boat against these covered perils during the on- and off-season. We also offer additional coverage for things like your boat trailer, fishing equipment and even towing or fuel delivery when you’re stranded. Need a boat insurance quote? Give me a call today!

20+

Years of
Experience

20+

Years in the
Community

Your Local Allstate Team

Ebie Serda

Licensed Insurance Agent

Ebie has represented Allstate since 2014. Prior to Allstate, she worked in the financial industry as a loan officer and loan processor for 16 ½ years. Her passion is building a relationship with customers. Her goal is to be a trusted Allstate agent by helping see you have the correct coverage for your situation.
Outside of work, Ebie enjoys spending time with her family, volunteering at her church and in her community.

Jay Gonzales

Licensed Insurance Agent

Jay began his career representing Allstate in 2018. He came from a customer service industry. He is energetic and eager to review and help solve your insurance needs. He is also bilingual.

Jacob Swim

Licensed Insurance Agent

Jacob has worked with me since 2023. Prior to being a Licensed Insurance Agent, he was a youth minister. He is also an avid gamer and entrepreneur who owns a collectible store and a resale game store. He is a sports fan who als

Kylee Jackson

Licensed Insurance Agent

Kylee has been working in the insurance industry since 2020. When not working, she loves spending time with her family.

Zach Simmons

Licensed Agent

Zach began his career in financial operations before transitioning to insurance in 2025. He is driven by a passion for helping families protect what matters most. Outside of work, he serves in music and youth ministry at his church, mentoring young men in faith, family, financial freedom and hard work. Above all, he is a proud husband and dad of two wonderful kids.

Russell Donaway

Agency Owner - Personal Financial Representative

Eleanor Seeton

Licensed Agent

Eleanor has always enjoyed helping people, which is what led her to the insurance industry. She earned her Property and Casualty Insurance license in 2015 and her Life Insurance license in 2016, beginning a career focused on guiding customers through life’s uncertainties with care and understanding.

After COVID, Eleanor took a brief break from insurance and worked as a manager at a local restaurant. Although she appreciated the experience, she missed being there for people in their time of need. In 2026, she returned to insurance, bringing with her valuable life experience, a renewed passion for service, and a genuine desire to help individuals and families protect what matters most.

Outside of work, Eleanor loves spending time with her children.

Allstate Insurance Agent Reviews

l royal

Jun. 2, 2026

patrick fleischman

May. 20, 2026

My agent, Russell, helped me select coverage so that I we'll be taken care of if every needed as well as fitting out bud

My agent, Russell, helped me select coverage so that I we'll be taken care of if every needed as well as fitting out budget.

Agent Response

Thank you, Pat, for your kind words and for being

Thank you, Pat, for your kind words and for being a valued customer. We're thrilled to hear that we were able to help you find the right coverage within your budget. Your trust in us is greatly appreciated!
Russell

brenda scott

Apr. 13, 2026

Love this agency and the customer service is great. Have recommended them to others!

Agent Response

Thank you so much, Brenda, for your wonderful feed

Thank you so much, Brenda, for your wonderful feedback! We're thrilled to hear that you love our agency and appreciate our customer service. Your recommendations mean a lot to us. We're here whenever you need us!
Russell

kristin beebe

Apr. 4, 2026

Of all the states Zi lived in this is the worst. The quote from Donolly himself is never right. When I complained the fe

Of all the states Zi lived in this is the worst. The quote from Donolly himself is never right. When I complained the female said I can go to another agency. I don’t even tell people where I have insurance to go the extra mile so they don’t follow up…save yourself. Lemonade is worse so there you go. My favorit is when I call once a year I can’t even see where I’m typing. The survey doesn’t care either.year to ask a quest

gayle bankes

Apr. 3, 2026

Agent Response

Thank you, Gayle, for your positive feedback! We'r

Thank you, Gayle, for your positive feedback! We're thrilled to hear that you're satisfied with our services. As a valued customer, your trust and support mean a lot to us. If you ever need assistance, feel free to reach out.
Russell

shari turner

Apr. 3, 2026

Agent Response

Thank you for your feedback, Shari. We're glad to

Thank you for your feedback, Shari. We're glad to hear you had a positive experience with us. If you have any suggestions for improvement, feel free to reach out to RDonaway@allstate.com. We appreciate your trust and look forward to continuing to serve you.
Russell

jane shipley

Mar. 25, 2026

Agent Response

Thank you, Jane, for your feedback and for being a

Thank you, Jane, for your feedback and for being a valued customer. We're glad to hear you had a positive experience with our services. If you have any further suggestions or concerns, please feel free to reach out to RDonaway@allstate.com. Your trust is important to us, and we look forward to continuing to serve you.
Russell

gloria demny

Mar. 23, 2026

Everyone is very friendly and answers our questions. Tries to help us.

Agent Response

Thank you, Gloria, for your kind words! We're thri

Thank you, Gloria, for your kind words! We're thrilled to hear that our team has been friendly and helpful in addressing your questions. Your satisfaction is our priority, and we appreciate your trust in us. If you ever need further assistance, we're here to help!
Russell

jimmie bush

Mar. 23, 2026

Agent Response

Thank you, Jimmie, for your positive feedback! We'

Thank you, Jimmie, for your positive feedback! We're thrilled to hear that you had a great experience with Russell Donaway Insurance Services. Your satisfaction is our priority, and we appreciate your trust in us. If you ever need assistance, feel free to reach out.
Russell

deborah elvers

Mar. 13, 2026

Excellent communication and great people to work with. Thank you greatly. Blessings

Agent Response

Thank you so much, Deborah, for your kind words an

Thank you so much, Deborah, for your kind words and blessings. We're thrilled to hear that you had a positive experience with our team. Your feedback is greatly appreciated, and we're here whenever you need us.
Russell

barry peters

Mar. 9, 2026

Staff did a great job meeting our insurance needs!

Agent Response

Thank you, Barry, for your kind words! We're thril

Thank you, Barry, for your kind words! We're thrilled to hear that our staff met your insurance needs effectively. Your satisfaction is our top priority, and we appreciate your trust in us. If you ever need further assistance, feel free to reach out.
Russell

estefana aguirre

Mar. 3, 2026

Agent Response

Thank you, Estefana, for your feedback and for bei

Thank you, Estefana, for your feedback and for being a valued customer. We're glad to hear about your positive experience with our agency. If you have any further suggestions or concerns, please feel free to reach out to RDonaway@allstate.com. Your satisfaction is important to us.
Russell

peggy white

Feb. 23, 2026

Absolutely the best experience!!!

Agent Response

Thank you, Peggy, for sharing your positive experi

Thank you, Peggy, for sharing your positive experience with us! We're thrilled to hear that you had the best experience. Your satisfaction is our top priority, and we look forward to continuing to serve your insurance needs.
Russell

terrell thompson

Feb. 19, 2026

Agent Response

Thank you, Terrell, for your positive feedback and

Thank you, Terrell, for your positive feedback and for being a valued customer. We're glad to hear you're satisfied with our services. If you have any further suggestions or need assistance, feel free to reach out to RDonaway@allstate.com. Your trust means a lot to us!
Russell

sandra loredo

Jan. 31, 2026

Agent Response

Thank you, Sandra, for your wonderful review! We'r

Thank you, Sandra, for your wonderful review! We're thrilled to hear that you had a positive experience with us. Your trust and satisfaction are our top priorities. If you ever need assistance or have questions, feel free to reach out. We appreciate your support!

mike perez

Jan. 30, 2026

Agent Response

Thank you, Mike, for your positive feedback and fo

Thank you, Mike, for your positive feedback and for being a valued customer. We're thrilled to know that you had a great experience with our services. Your trust in us is greatly appreciated, and we look forward to continuing to meet your insurance needs. If you ever have any questions or need assistance, feel free to reach out.
Russell

mary helen barraza

Jan. 21, 2026

Agent Response

Thank you, Mary Helen, for your positive feedback!

Thank you, Mary Helen, for your positive feedback! We're thrilled to hear that you're satisfied with our services. Your trust and support as a valued customer mean a lot to us. If you ever need assistance, feel free to reach out.
Russell

shannon cook

Jan. 21, 2026

Agent Response

Thank you, Shane, for your positive feedback! We'r

Thank you, Shane, for your positive feedback! We're thrilled to hear that you had a great experience with our agency. Your trust and satisfaction are our top priorities. If you ever need assistance or have any questions, feel free to reach out. We're here to help!
Russell

brad dickey

Jan. 19, 2026

Agent Response

Thank you, Brad, for your feedback and for being a

Thank you, Brad, for your feedback and for being a valued customer. We're glad to hear your experience was positive. If you have any further suggestions or concerns, please feel free to reach out to RDonaway@allstate.com. Your input helps us improve our services.
Russell

ricardo martinez

Jan. 13, 2026

Excellent customer service

Agent Response

Thank you, Ricardo, for your kind words and for be

Thank you, Ricardo, for your kind words and for being a valued customer. We're thrilled to hear that you had an excellent experience with our customer service. Your satisfaction is our top priority. If you ever need assistance, feel free to reach out.
Russell

Allstate Online Review Policy

Your Local Allstate Team

Ebie Serda

Licensed Insurance Agent

Jay Gonzales

Licensed Insurance Agent

Jay began his career representing Allstate in 2018. He came from a customer service industry. He is energetic and eager to review and help solve your insurance needs. He is also bilingual.

Jacob Swim

Licensed Insurance Agent

Kylee Jackson

Licensed Insurance Agent

Kylee has been working in the insurance industry since 2020. When not working, she loves spending time with her family.

Zach Simmons

Licensed Agent

Russell Donaway

Agency Owner - Personal Financial Representative

Eleanor Seeton

Licensed Agent

Frequently asked questions

What are your agency hours?

Monday: 8:30 AM - 5:30 PM
Tuesday: 8:30 AM - 5:30 PM
Wednesday: 8:30 AM - 5:30 PM
Thursday: 8:30 AM - 5:30 PM
Friday: 8:30 AM - 5:30 PM
Saturday:
Sunday:

Are you open on weekends?

Saturday:
Sunday:

Can I text your agency with questions?

Yes, we have text messaging services.

What languages do you speak?

We have staff members available who speak the following languages: English, Spanish

Do you have more than one location?

No, this is our only location.

Russell Donaway Insurance Services LLC is insurance licensed in the state(s) of New Mexico and Texas. If you do not reside in the state(s) of New Mexico or Texas, please go to the Find an Agent section on allstate.com to search for another Allstate Agent or Personal Financial Representative.

Based on coverages selected. Subject to terms, conditions, availability & qualifications.

This material is intended for educational purposes only. Auto and homeowners insurance, and other property and casualty insurance products, are available from Allstate Insurance Company, Allstate Indemnity Company, Allstate Property and Casualty Insurance Company, Allstate North American Insurance Co. and Allstate Fire and Casualty Insurance Company (Home Offices: Northbrook, IL); Allstate New Jersey Insurance Company and Allstate New Jersey Property and Casualty Insurance Company (Home Offices: Bridgewater, NJ); and Allstate County Mutual Insurance Company and Allstate Texas Lloyd's (Home Offices: Irving, TX). This life insurance information is provided for general consumer educational purposes and is not intended to provide legal, tax or investment advice. Life insurance also offered and issued by third party companies not affiliated with Allstate. Each company is solely responsible for the financial obligations accruing under the products it issues. Product guarantees are backed by the financial strength and claims-paying ability of the issuing company.

Securities offered by Personal Financial Representatives through Allstate Financial Services, LLC (LSA Securities in LA and PA). Registered Broker-Dealer. Member FINRA, SIPC. Main Office: 151 North 8th Street, Suite 450, Lincoln, NE 68508. (877) 232-2142.

Check the background of this firm on FINRA's BrokerCheck website.

you're in good hands^®