Allstate Insurance Agent
Victoria Payne, Hot Springs, AR

1803 Airport Rd,

Ste H

Hot Springs, AR 71913

Call

(501) 623-7173to quote by phone

Call

(501) 623-7173to quote by phone

Call

(501) 623-7173to quote by phone

Call

(501) 623-7173to quote by phone

Select a product to get a quote

Auto insurance

Home insurance

Renters insurance

Motorcycle insurance

ATV insurance

Location Details

Office Hours

Day of the Week	Hours
Mon	8:00 AM - 5:00 PM
Tue	8:00 AM - 5:00 PM
Wed	8:00 AM - 5:00 PM
Thu	8:00 AM - 5:00 PM
Fri	8:00 AM - 5:00 PM
Sat	Closed
Sun	Closed

Available 24/7 at

(501) 623-7173

1803 Airport Rd,
Ste H
Hot Springs, AR 71913
US

Landmarks

At the intersection of Marion Anderson and Airport Rd. across the street from Walgreens in the WestPort Plaza shopping center.

Areas Served

Hot Springs Village, Royal, Pearcy, Bonnerdale, Glenwood, Malvern, Bismarck, Arkadelphia, Lonsdale, Mt. Ida

Languages

English, Russian, Ukrainian

Social

Victoria Payne: Allstate Insurance

Local Allstate Insurance Agent: Victoria Payne

Chamber of Commerce Ribbon Cutting Event

When you need help choosing the right insurance products and services to protect the people and possessions you care about, you need personalized attention from someone who treats you like family. I opened my agency in January 2023, after spending 9 years as manager of 4 different Allstate agencies, so customers in the Hot Springs area can get outstanding service while protecting the things that are important to them. I look forward to using the years of experience I’ve gathered since I started working in the industry in 2008 to support the community.

As a trusted Allstate agent, I believe in giving back to my community. My agency supports the Imagination Library of the Ouachitas. I'm also a member of the Greater Hot Springs Chamber of Commerce and Hot Springs National Park Rotary. I am a proud graduate of Leadership Hot Springs Class XXXVII. Outside of the office, I enjoy yoga, reading, hiking West Mountain, traveling, spending time with my husband, son and the family dog, and being an active member of the Hot Springs Foodies Group!

I invite you to stop by my agency any time. We can assist you with Home, Auto, Renters, and more. My office is conveniently located at the intersection of Marion Anderson and Airport Rd. I look forward to meeting you! 

Products we offer:

Car Insurance Agent in Hot Springs
Car Insurance Agent in Hot Springs
Helps protect you and your vehicle if you’re involved in a car accident. At a minimum, you’ll likely need bodily injury liability and property damage liability to meet state auto insurance coverage requirements and help protect your finances if you cause an accident that injures another driver or damages their property. We also offer uninsured motorist coverage to help with your expenses if you’re hit by a driver without insurance. If you’re looking for coverage to help protect your vehicle, you might want to consider collision coverage and comprehensive coverage, which help pay repair costs if your car is damaged in a covered loss. And, optional coverages, like new car replacement coverage or loan/lease gap coverage help protect your investment in a brand-new car. I can help you choose a combination of coverages that fulfill state requirements and meet your needs. Give me a call to get a car insurance quote today!
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Home Insurance Agent in Hot Springs
Home Insurance Agent in Hot Springs
Helps provide protection for your house (dwelling) and your family’s liability as well as the things you own in and around your home such as “other structures” (detached garage, fence, etc.), your personal property (furniture, clothing, etc.) against covered perils such as fire, theft, wind/hail and more. Call me today for a homeowners insurance quote and I’ll help you get the protection your home needs and the savings you deserve with our money-saving discounts.
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Condo Insurance Agent in Hot Springs
Condo Insurance Agent in Hot Springs
Helps protect the portion of your condo, co-op or townhome for which you are responsible for (inside structure, permanent fixtures, cabinets, etc.) with dependable coverage. Condo policies are HO-6 compliant, and cover family liability and personal belongings against covered perils such as fire, theft, vandalism and more. Contact me today for a quote!
Renters Insurance Agent in Hot Springs
Renters Insurance Agent in Hot Springs
Helps protect your personal belongings inside or outside your apartment from accidents such as, fire, theft, vandalism, and cover family liability. Give me call today to review what type of coverage makes sense for where you live and what you own.
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Landlords & Hosts Insurance Agent in Hot Springs
Landlords & Hosts Insurance Agent in Hot Springs
Helps protect the structure of your rental property, from covered accidents such as fire, wind/hail, vandalism and more. It also offers protection for the liability you might face as an owner. Let’s chat about the right coverage for your additional property!
Motorcycle Insurance Agent in Hot Springs
Motorcycle Insurance Agent in Hot Springs
Our motorcycle policies include the basic coverage you may need, like liability coverage, which includes passenger liability coverage and uninsured motorist coverage. You can further customize your motorcycle policy with collision coverage and comprehensive coverage to help protect your bike. And, if you have a customized ride, you can help protect your aftermarket gear with optional equipment coverage. Contact me to learn about motorcycle insurance discounts and to get started with a quote for a policy that fits your needs.
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Business Insurance Agent in Hot Springs
Business Insurance Agent in Hot Springs
Allstate Business Insurance protects your business in ways other insurance might not. A business owners policy (BOP) usually includes three common types of coverage to help protect you and your small business: property coverage, general liability coverage and business interruption coverage. In addition to these basic coverages, the Allstate Business Owners Policy can be customized with additional protection to help cover more aspects of your business. I can help you tailor a policy to fit your small business’s needs. As a small business owner myself, I understand how important it is to protect what you’ve worked so hard to build. Call me for a free review of your current business policy and to learn more about insurance solutions to help protect you, your business and your employees.
Life Insurance Agent in Hot Springs
Life Insurance Agent in Hot Springs
Protect the life you want, for those that matter most. A life insurance policy can help provide financial security for your loved ones by covering expenses like the mortgage, college tuition, and other everyday living costs. Call me today to learn about the different types of coverage Allstate offers.
ATV Insurance Agent in Hot Springs
ATV Insurance Agent in Hot Springs
Help protect yourself and your all-terrain vehicle against the unexpected. We offer bodily injury liability coverage and property damage liability coverage on your ATV insurance policy. If you injure someone else or damage their property while driving your ATV, liability coverage helps pay the other person’s medical or repair bills. If your ATV is damaged in a crash, collision coverage may help. Collision coverage for your ATV helps pay for repairs if you hit another object, such as a fence or a tree. Finally, you may want to consider comprehensive coverage for your ATV in case it’s stolen, vandalized or damaged by hail or fire. Give me a call to get a quote on an ATV insurance policy today!
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Boat Insurance Agent in Hot Springs
Boat Insurance Agent in Hot Springs
Helps cover your boat on and off the water. Watercraft liability coverage helps pay for another person’s expenses if you injure them or damage their property with your boat. If you’re injured in a boating accident, watercraft medical payments coverage helps pay for your medical bills. Need to repair damage to your boat after an accident? Property coverage for your boat helps cover a crash with another boat or object (like a pier or buoy). It also helps cover theft, vandalism or fire. Help protect your boat against these covered perils during the on- and off-season. We also offer additional coverage for things like your boat trailer, fishing equipment and even towing or fuel delivery when you’re stranded. Need a boat insurance quote? Give me a call today!

10+

Years of
Experience

10+

Years in the
Community

Your Local Allstate Team

Angela Mattingly

Agency Manager

Angela is originally from Chicago, Illinois. She moved here in the mid 90's and graduated from Lakeside High. She then went on to receive her Business Degree from Henderson University in 2006. Angela has been in the insurance industry for 16 years. When she is not assisting her customers, you can find her hanging out with her husband, children and 2 fur babies; they enjoy going to car shows, horseback riding, reading and traveling to the beach.

Haley Bobus

Service Agent

Haley is born and raised here in Hot Springs, Arkansas. She started at Lake Hamilton and finished her high school years at Magnet Cove, then went on to Hot Springs Beauty College and got her state cosmetology license. Haley has worked in both men’s and women’s salons till she joined our team. Following work hours, you can find her with her nose in a book, gaming on her computer, or under a car with her fiancé fixing project vehicles.

Joan Applegate

Senior Sales Agent/Life Agent

Joan has been a lifelong resident of Hot Springs. She graduated from Fountain Lake High And received her Bachelor of Science from Henderson State University in 1998. She has been in the Insurance industry of over 10 years. Joan is a dedicated professional helping protect your family and the things that matter most to you, providing coverage choices for home, auto, and life insurance. In her free time, you can catch her hiking with her dogs, doing yoga, or spending time with friends and family. Our agency is thrilled to have Joan on our team! Give Joan a call 501-762-0595!

Dakota Lynn

Sales Agent

Dakota was born and raised here in Hot Springs. He graduated from Bismarck High School and has been in sales for almost a decade. Dakota loves helping people and taking care of our customers. In his free time, he is either working in the yard, restoring his classic Camaro, or hanging out with his wife, daughter, and three cats. Dakota is an amazing agent that cares about you and your family! Call him today! Dakota's direct phone number is 501-651-7067. His email is dakotalynn1@allstate.com

Elizabeth Whittaker

Service Assistant

Reverend Elizabeth Whittaker is a United States Air Force Veteran with a background in data analysis and marketing statistics. She has a bachelor’s degree from Texas A&M at Commerce, and she is the former President of the Oklahoma and Arkansas Region of Phi Theta Kappa. In her spare time, she likes to rescue and foster dogs and cats, read fantasy novels, do digital character art, and spend time with her daughter. She is eternally optimistic about the future and loves talking to new and different people she meets!

Allstate Insurance Agent Reviews

elizabeth simpson

Jun. 11, 2026

Wes Hendricks was the agent I dealt with and the reason I decided to go with Allstate. He was very professional, intelli

Wes Hendricks was the agent I dealt with and the reason I decided to go with Allstate. He was very professional, intelligent, and personable, and he provided me with a million and one reasons to switch! Thank you, Wes. I am very happy to be insured with Allstate.

cathy weimer

Jun. 10, 2026

Excellent service.

gordon strike

Jun. 9, 2026

Agent Response

Thank you for the 5-star review, Gordon! It means

Thank you for the 5-star review, Gordon! It means so much to our team to know we've made a positive impression. We truly appreciate your trust in us and look forward to being here whenever you need us. Thanks for being part of our agency family!

kevin hopkins

May. 21, 2026

Agent Response

Thank you for the 5-star review, Kevin! We truly a

Thank you for the 5-star review, Kevin! We truly appreciate your support and are so glad you had a great experience with our agency. It means a lot to our team to earn your trust, and we’re always here whenever you need us!

eddie baker

May. 15, 2026

Agent Response

Thank you so much for the great review, Eddie! We

Thank you so much for the great review, Eddie! We truly appreciate your feedback and are glad you had a positive experience with our team. We’re always striving for that full 5-star experience, so if there’s ever anything we can do to help even more, please don’t hesitate to reach out. We appreciate your support of our agency!

mark hebling

Apr. 20, 2026

Agent Response

Thank you so much for the 5-star review, Mark! ⭐

Thank you so much for the 5-star review, Mark! ⭐️ We truly appreciate you taking the time to share your experience. It means a lot to our team, and we’re always here whenever you need us!

kennie notto

Apr. 17, 2026

I was very impressed with the service I received from your representative. She went above and beyond in explaining my o

I was very impressed with the service I received from your representative. She went above and beyond in explaining my options and insuring that I had the best coverage and protection for my home at a resonable price. I hope to continue to be a loyal customer and also hope to receive the same great service.

Agent Response

This truly means a lot, Kennie! Thank you for sha

This truly means a lot, Kennie! Thank you for sharing your experience! We’re so glad our team took the time to walk through your options and help you feel confident that your home is protected the right way, without overpaying.

Earning your trust is everything to us, and we’re grateful to have you as part of our agency family. We’ll be here anytime you need us—always ready to deliver the same level of care and attention.

robert pinkston

Apr. 12, 2026

Best experience I’ve had with an insurance company.

Agent Response

Thank you, Robert! This absolutely made our day!

Thank you, Robert! This absolutely made our day! 🤩

We know insurance isn’t always the easiest thing to deal with, so hearing that this was your best experience means everything to us. Thank you for giving us the opportunity to take care of you—we’ve got your back anytime you need us!

jonathan case

Apr. 11, 2026

Very good

Agent Response

Thank you, Jonathan, for your positive feedback! W

Thank you, Jonathan, for your positive feedback! We're thrilled to know you had a very good experience with us. Your satisfaction is our priority, and we look forward to continuing to serve your insurance needs.

jimmy barber

Apr. 10, 2026

Exceeded expectations.

Agent Response

Thank you, Jimmy, for your wonderful feedback! We'

Thank you, Jimmy, for your wonderful feedback! We're thrilled to hear that we exceeded your expectations. It's our goal to provide reliable and trustworthy service. We appreciate your support and look forward to continuing to serve you.

mary ann robinson

Apr. 7, 2026

Agent Response

Thank you for your 5-star review, Mary Ann! Our e

Thank you for your 5-star review, Mary Ann! Our entire team appreciates it!

luan pham

Apr. 7, 2026

It’s good

Agent Response

5 stars like this never get old—thank you for yo

5 stars like this never get old—thank you for your support, Luan!

denver bird

Apr. 5, 2026

Agent Response

We truly appreciate your 4-star review, Denver! It

We truly appreciate your 4-star review, Denver! It means a lot to know you had a positive experience with our team. We’re always looking for ways to improve—if there’s anything we can do to make it a 5-star experience next time, we’d love your feedback!”

shane glenn

Apr. 3, 2026

Agent Response

Thank you for the great review, Shane! It means a

Thank you for the great review, Shane! It means a lot to us that you had a positive experience. Our goal is always 5 stars, so we’d love the opportunity to make your next experience even better!

ray wilkerson

Mar. 30, 2026

Agent Response

Thank you so much for the ⭐⭐⭐⭐⭐ review,

Thank you so much for the ⭐⭐⭐⭐⭐ review, Ray! We truly appreciate your support and are grateful you took the time to share your experience. It means a lot to our team to know we’re delivering the service and care our customers deserve. We’re always here whenever you need us!

burke swisher

Mar. 29, 2026

Agent Response

Thank you, Burke, for your positive feedback and p

Thank you, Burke, for your positive feedback and perfect rating! We're thrilled to know you're satisfied with our services. Your trust means a lot to us. If you ever need assistance, feel free to reach out.

donald brown

Mar. 27, 2026

I am very pleased with the agency. They have been very supportive and have taken good care of me.

Agent Response

Thank you so much for the 4.5-star review, Donald!

Thank you so much for the 4.5-star review, Donald! We truly appreciate you taking the time to share your experience. We’re always striving for that 5-star service, so if there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out. We’re grateful to have you as part of our Victoria Payne Agency family! 😊

pamela mccoy

Mar. 21, 2026

Agent Response

Thank you so much for the 4 stars, Pamela! We tru

Thank you so much for the 4 stars, Pamela! We truly appreciate you taking the time to leave us a review! ⭐️

We’re always striving for a 5-star experience, so if there’s anything we could have done better, we’d love your feedback. Thanks again for your support!

angela mattingly

Mar. 20, 2026

Best experience ever! They explained everything (coverage and billing) and the rate is better than anywhere else I got q

Best experience ever! They explained everything (coverage and billing) and the rate is better than anywhere else I got quotes! Pretty quick claims process too (windshield). I highly recommend this Agency!! 💯

Agent Response

Thank you so much, Angela, for your wonderful feed

Thank you so much, Angela, for your wonderful feedback! We're thrilled to hear that you had a great experience with our team and found our rates competitive. It's fantastic to know that our claims process met your expectations. We truly appreciate your recommendation and look forward to continuing to serve your insurance needs. If you ever have any questions, feel free to reach out.

stephen dunkin

Mar. 16, 2026

Very pleased

Agent Response

Thank you for the great feedback, Stephen! We’re

Thank you for the great feedback, Stephen! We’re happy to hear you had a positive experience and truly appreciate you choosing the Victoria Payne Agency. If you ever need anything, we’re always here to help! 😊

Allstate Online Review Policy

Your Local Allstate Team

Angela Mattingly

Agency Manager

Haley Bobus

Service Agent

Joan Applegate

Senior Sales Agent/Life Agent

Dakota Lynn

Sales Agent

Elizabeth Whittaker

Service Assistant

Frequently asked questions

What are your agency hours?

Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed

Are you open on weekends?

Saturday: Closed
Sunday: Closed

Can I text your agency with questions?

Yes, we have text messaging services.

What languages do you speak?

We have staff members available who speak the following languages: English, Russian, Ukrainian

Do you have more than one location?

No, this is our only location.

Victoria Payne is insurance licensed in the state(s) of Arkansas. If you do not reside in the state(s) of Arkansas, please go to the Find an Agent section on allstate.com to search for another Allstate Agent or Personal Financial Representative.

Based on coverages selected. Subject to terms, conditions, availability & qualifications.

This material is intended for educational purposes only. Auto and homeowners insurance, and other property and casualty insurance products, are available from Allstate Insurance Company, Allstate Indemnity Company, Allstate Property and Casualty Insurance Company, Allstate North American Insurance Co. and Allstate Fire and Casualty Insurance Company (Home Offices: Northbrook, IL); Allstate New Jersey Insurance Company and Allstate New Jersey Property and Casualty Insurance Company (Home Offices: Bridgewater, NJ); and Allstate County Mutual Insurance Company and Allstate Texas Lloyd's (Home Offices: Irving, TX). This life insurance information is provided for general consumer educational purposes and is not intended to provide legal, tax or investment advice. Life insurance also offered and issued by third party companies not affiliated with Allstate. Each company is solely responsible for the financial obligations accruing under the products it issues. Product guarantees are backed by the financial strength and claims-paying ability of the issuing company.

you're in good hands^®