Allstate Insurance Agent

Rena Gilliam, Hot Springs, AR

3955 Central Ave,

Ste 8

Hot Springs, AR 71913

Call 24/7

(501) 767-8500to quote by phone

Call 24/7

(501) 767-8500to quote by phone

Call 24/7

(501) 767-8500to quote by phone

Call 24/7

(501) 767-8500to quote by phone

Select a product to get a quote

Auto insurance

Home insurance

Renters insurance

Motorcycle insurance

ATV insurance

Location Details

Office Hours

Day of the Week	Hours
Mon	9:00 AM - 5:00 PM
Tue	8:00 AM - 5:00 PM
Wed	8:00 AM - 5:00 PM
Thu	8:00 AM - 5:00 PM
Fri	8:00 AM - 5:00 PM
Sat	Closed
Sun	Closed

Available 24/7 at

(501) 767-8500

3955 Central Ave,
Ste 8
Hot Springs, AR 71913
US

2103 Highway 5 N

Benton, AR 72019

Areas Served

Hot Springs, Benton, Bryant, Little Rock

Languages

English, Spanish, Tagalog

Social

Rena Gilliam: Allstate Insurance

You can view my financial industry experience and background at FINRA’s BrokerCheck

Local Allstate Agent: Meet Rena Gilliam

I’ve gotten to know many local families as an Allstate agent in Hot Springs. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I know what life is like here in Hot Springs – that you choose your car and your home to fit your lifestyle and your budget. I also know how important it is to do the same when it comes to insurance. I look forward to getting to know you and helping you to find the solutions that meet your needs.

Part of what I like best about my job is that I can offer customers options for a wide variety of coverage and services. You can depend on me to help you look at the big picture.

I’m committed to helping Hot Springs residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I’m available to answer your questions. If you’re already a customer, I’m ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call me today.

Part of what I like best about my job is that I can offer customers options for a wide variety of coverage and services. You can depend on me to help you look at the big picture.

Products we offer:

Auto Insurance in Hot Springs
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Helps protect you and your vehicle if you’re involved in a car accident. At a minimum, you’ll likely need bodily injury liability and property damage liability to meet state auto insurance coverage requirements and help protect your finances if you cause an accident that injures another driver or damages their property. We also offer uninsured motorist coverage to help with your expenses if you’re hit by a driver without insurance. If you’re looking for coverage to help protect your vehicle, you might want to consider collision coverage and comprehensive coverage, which help pay repair costs if your car is damaged in a covered loss. And, optional coverages, like new car replacement coverage or loan/lease gap coverage help protect your investment in a brand-new car. I can help you choose a combination of coverages that fulfill state requirements and meet your needs. Give me a call to get a car insurance quote today!
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Home Insurance in Hot Springs
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Helps provide protection for your house (dwelling) and your family’s liability as well as the things you own in and around your home such as “other structures” (detached garage, fence, etc.), your personal property (furniture, clothing, etc.) against covered perils such as fire, theft, wind/hail and more. Call me today for a homeowners insurance quote and I’ll help you get the protection your home needs and the savings you deserve with our money-saving discounts.
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Condo Insurance in Hot Springs
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Helps protect the portion of your condo, co-op or townhome for which you are responsible for (inside structure, permanent fixtures, cabinets, etc.) with dependable coverage. Condo policies are HO-6 compliant, and cover family liability and personal belongings against covered perils such as fire, theft, vandalism and more. Contact me today for a quote!
Renters Insurance in Hot Springs
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Helps protect your personal belongings inside or outside your apartment from accidents such as, fire, theft, vandalism, and cover family liability. Give me call today to review what type of coverage makes sense for where you live and what you own.
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Motorcycle Insurance in Hot Springs
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Our motorcycle policies include the basic coverage you may need, like liability coverage, which includes passenger liability coverage and uninsured motorist coverage. You can further customize your motorcycle policy with collision coverage and comprehensive coverage to help protect your bike. And, if you have a customized ride, you can help protect your aftermarket gear with optional equipment coverage. Contact me to learn about motorcycle insurance discounts and to get started with a quote for a policy that fits your needs.
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Business Insurance in Hot Springs
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Allstate Business Insurance protects your business in ways other insurance might not. A business owners policy (BOP) usually includes three common types of coverage to help protect you and your small business: property coverage, general liability coverage and business interruption coverage. In addition to these basic coverages, the Allstate Business Owners Policy can be customized with additional protection to help cover more aspects of your business. I can help you tailor a policy to fit your small business’s needs. As a small business owner myself, I understand how important it is to protect what you’ve worked so hard to build. Call me for a free review of your current business policy and to learn more about insurance solutions to help protect you, your business and your employees.
Life Insurance in Hot Springs
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Protect the life you want, for those that matter most. A life insurance policy can help provide financial security for your loved ones by covering expenses like the mortgage, college tuition, and other everyday living costs. Call me today to learn about the different types of coverage Allstate offers.
ATV Insurance in Hot Springs
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Help protect yourself and your all-terrain vehicle against the unexpected. We offer bodily injury liability coverage and property damage liability coverage on your ATV insurance policy. If you injure someone else or damage their property while driving your ATV, liability coverage helps pay the other person’s medical or repair bills. If your ATV is damaged in a crash, collision coverage may help. Collision coverage for your ATV helps pay for repairs if you hit another object, such as a fence or a tree. Finally, you may want to consider comprehensive coverage for your ATV in case it’s stolen, vandalized or damaged by hail or fire. Give me a call to get a quote on an ATV insurance policy today!
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Boat Insurance in Hot Springs
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Helps cover your boat on and off the water. Watercraft liability coverage helps pay for another person’s expenses if you injure them or damage their property with your boat. If you’re injured in a boating accident, watercraft medical payments coverage helps pay for your medical bills. Need to repair damage to your boat after an accident? Property coverage for your boat helps cover a crash with another boat or object (like a pier or buoy). It also helps cover theft, vandalism or fire. Help protect your boat against these covered perils during the on- and off-season. We also offer additional coverage for things like your boat trailer, fishing equipment and even towing or fuel delivery when you’re stranded. Need a boat insurance quote? Give me a call today!

20+

Years of
Experience

Our team

Victoria Parsons

Victoria "Tori" Parsons is a professional with a passion for insurance, customer relationships, and a dash of entertainment. With two years of experience in the industry, Tori recently took her talents to Rena Gilliam's prestigious agency, where she has already made a mark in just one month.

Tori's dedication to her craft is evident through her Home Insurance and Auto Insurance Licenses, showcasing her commitment to staying informed and up-to-date in the ever-evolving field of insurance. As a producer, she combines her knowledge with a genuine love for working with customers, turning transactions into lasting connections. Her ability to foster relationships has not only been key to her success but has also brought a personal touch to the insurance process for customers.

Tori's skills and interests extend beyond the realm of insurance. A true performer at heart, she takes the stage by storm not only in the insurance world but also in statewide Karaoke competitions. Her charismatic presence and captivating vocals make her a standout in any crowd. Tori's belief in her ability to bring smiles is backed by her quick wit and infectious humor – she proudly claims to be "slightly hilarious."

As Tori continues to create laughter, build relationships, and excel in the insurance world, she exemplifies what it means to be a multifaceted professional, dedicated to her craft and unafraid to let her vibrant personality shine through.

Kaite Wilhite

Introducing Kait Wilhite, an enthusiastic and friendly receptionist who has been working in the insurance industry for a couple of years. With a warm smile and a welcoming demeanor, Kait takes pleasure in meeting customers each day as she holds the front desk position at the Rena Gilliam Agency. This reputable Allstate agency boasts two convenient locations in Little Rock and Benton, Arkansas.

During her spare time, she enjoys creating art and crafts projects alongside her daughter. Kait takes pride in backing her husband's band and actively participating in the local music scene in the Little Rock and Benton communities.

Caeley Minard

Caeley Minard firmly believes in the power of positivity and the ability to overcome any challenge with a smile.With a strong focus on customer satisfaction, Caeley works diligently to understand customers' unique circumstances and concerns. She believes that open communication is the key to creating effective insurance solutions that provide peace of mind. Caeley's positive mindset and empathetic nature allow her to forge meaningful connections with customers, helping see their needs are met and their expectations exceeded.

Beyond her commitment to customers, Caeley enjoys spending quality time with her family. On her days off, you can often find her exploring the trails of Arkansas. This time spent in the great outdoors fuels her passion for life and strengthens her ability to bring joy and optimism into her work.

Caeley's infectious enthusiasm and genuine desire to help others make her a valuable asset in the insurance industry. She takes pride in her ability to offer personalized guidance in auto insurance, home insurance and life insurance products, helping see that every individual she assists receives the coverage they require to protect what matters most.

Alexandra Jensen

Alexandra Jensen has been with the Rena Gilliam Allstate Agency for almost five years.
With a deep commitment to protecting individuals and their assets, Alexandra strives to provide customers with the best policies available while helping see they understand the coverage in a clear and concise manner. She recognizes the importance of safeguarding what matters most, as she herself is a devoted mother, daughter, friend, and sister.

When Alexandra assists customers, her approach reflects the care and attention she would give to her own family. She understands the significance of comprehensive insurance coverage and aims to create a sense of security for customers, guiding them through the process with empathy and transparency.

Alexandra loves spending her free time with family and friends, attending local events and enjoying the lakes in Hot Springs Arkansas.

Collene Denise Trott

Meet Collene Denise Trott, a dedicated Senior Service Specialist at the Rena Gilliam Allstate Agency! Collene is originally from Corning, Arkansas, but her family moved to Hot Springs, Arkansas during her childhood, and it has been her home ever since. With a loving marriage and a beautiful family of six children

For the past eight years, Collene has been an integral part of the Rena Gilliam Allstate Agency, serving as a Senior Service Specialist. Her extensive experience and knowledge allow her to provide exceptional customer support and helping see that customers receive the utmost care when it comes to their auto, home and life insurance needs.

Collene is a proud wife and a mother to a beautiful family of six children and two grandchildren. Beyond her professional role, Collene has discovered a passion for crafting. In her spare time Collene enjoys creating personalized tumblers, putting her artistic touch on each piece. This creative outlet allows her to channel her imagination and bring joy to others through her unique creations.

Stephen Greenway

Allow me to introduce Stephen Greenway, a seasoned insurance professional with over four years of experience at the Rena Gilliam Allstate Insurance Agency. Stephen is driven by a genuine passion for assisting individuals and helping see their insurance needs are met with utmost care and attention. His primary goal is to inform people about their insurance coverage, enabling them to comprehend its value long before they actually require it.

Stephen enjoys spending quality time with his family. They form the core of his world and serve as a constant source of inspiration and motivation. Stephen possesses a creative spirit and in his spare time plays the guitar and in his evenings and weeks loves to spend time fishing at the many lakes in the state of Arkansas.

Stephen Greenway is an insurance professional who goes above and beyond to serve customer' needs. His commitment to helping others extends beyond the realm of insurance, as he finds joy in spending time with family, playing the guitar, and engaging in peaceful fishing excursions. With a holistic approach to life, Stephen aims to make a positive impact on those around him, both professionally and personally.

Mandy Beaty

My name is Mandy Beaty, and I have had the privilege of working for Allstate for the past six years. As an insurance professional, I find great joy in assisting people with their auto insurance and home insurance needs. I love being a part of the Rena Gilliam Allstate Insurance agency, which has two convenient locations in Benton and Little Rock, Arkansas.

Outside of work, my world revolves around my beautiful family. I am a proud mother of two children and I have the joy of being a grandmother to a wonderful granddaughter, who never fails to put a smile on my face.

One of my greatest passions is spending quality time with my family. We are fortunate to reside in Hot Springs, Arkansas, where we spend most of our time at the lake camping.

David Griffiths

David Griffiths is an adventurous individual with a wealth of experience in both financial services and insurance. Originally from England, David and his wife made the bold decision to relocate to Arkansas in 2021, following a fulfilling 17-years of their lives in Texas.

Having spent numerous years in the financial services sector, both in the United States and the United Kingdom, David brings a wealth of knowledge and proficiency to his current role in the insurance industry at the Rena Gilliam Allstate Agency in Benton and Little Rock Arkansas. This diverse background allows him to provide valuable insights and guidance to customers in both auto, home and life insurance products, helping see they receive the best possible coverage to protect their assets and secure their financial future.

As an avid motorcyclist, he takes pleasure in exploring the breathtaking landscapes of Arkansas on two wheels, experiencing the exhilaration of the open road. David satisfies his adventurous spirit by going on hiking expeditions across the trails of Arkansas..

Jordan Broadwell

Jordan Broadwell is a valued addition to the Gilliam Agency, bringing extensive experience serving Allstate customers since 2016. In her new role as Sales Manager, she is poised to make a significant impact on the agency, focusing on giving both sales agents and new customers top-tier service.

Her dedication to her work is evident in her commitment to providing a quality onboarding experience for sales agents making the transition to their agency. Additionally, she is passionate about helping new customers receive the necessary coverages to protect their assets and grant them confidence.

Jordan's journey has taken her to various places, including Washington State, Oklahoma, and Texas, but she originally hails from right here in Little Rock, AR. Now, she finds solace and joy in spending time at home with her fiancé, a German Shepherd, and two affectionate cats. Beyond her work, Jordan has a fervor for nurturing her plants, exploring the open road on her moped, and cherishing quality time with friends and family.

Jordan Broadwell's dedication to providing exceptional service, her love for her home and her animals, and her zest for hobbies and connecting with loved ones all shape her as a valuable member of the Gilliam Agency. Her commitment to both her colleagues and customers makes her an outstanding professional in the insurance industry.

Kevin Thompson

Kevin Thompson is a proud Arkansas native with an impressive track record of over 16 years in Leadership and Operations. Kevin's journey began after graduating from Magnet Cove High School when he joined the US Navy, embarking on a series of overseas deployments. Serving onboard the USS Theodore Roosevelt CVN-71 as part of the Carrier 8 Strike Group, Kevin took on the pivotal role of a Search & Rescue Swimmer, showcasing his commitment to service and the safety of his fellow sailors.

With a deep-rooted passion for Operations and a penchant for data, Kevin has established himself as a true guru in the field. However, what sets him apart is his genuine love for the hospitality side of the insurance industry. He firmly believes that "relationships are the core foundation of what we do," emphasizing the value of personal connections in the business.

Beyond his professional achievements, Kevin finds great joy in spending quality time with his family, engaging in a wide range of wild and wacky adventures. Moreover, he dedicates his time as a committee member for Habitat for Humanity, further demonstrating his commitment to giving back and supporting his community.

Kevin Thompson's profound commitment to leadership, his remarkable service in the Navy, and his love for family and community involvement all come together to define him as a cherished individual. His knowledge, combined with his genuine love for fostering relationships, makes him an invaluable member of his industry and community.

Holly Nall

Holly Nall is a valued member of the agency, having joined in early 2023. Her journey in the insurance industry began in 2019, and since then, she has dedicated herself to obtaining licenses in six different states, showcasing her commitment to providing comprehensive service.

Born and raised in the heart of Saline County, Holly takes immense pride in serving the families in her community. She holds a special place in her heart for her hometown and is dedicated to making a positive impact in the lives of those she serves.

Holly's personal life is equally fulfilling, with two energetic boys who keep her on her toes at all times. Her enduring love story with her high school sweetheart, spanning 12 years, is a testament to her commitment to her family and loved ones.

When not immersed in her insurance career, Holly enjoys indulging in an array of hobbies. She and her husband share a passion for building race cars, channeling their love for speed and mechanics into exciting projects. Quality time with her sons is a cherished priority, as is embracing the great outdoors. Holly's love extends to all her animals, creating a warm and welcoming environment at home.

Furthermore, Holly's extensive licensing includes Home insurance, Auto insurance, Health or Sickness insurance, and Life Insurance, demonstrating her dedication to providing a wide array of coverage options to meet customers' diverse needs.

Holly Nall's commitment to her community, her love for her family, and her diverse range of interests all contribute to her being a cherished and versatile individual. Her dedication to providing excellent insurance service and her vibrant approach to life make her a reliable and valuable professional in the industry.

Nicole

Licensed Sales Professional

Nicole is a seasoned professional in the insurance industry, having embarked on her journey in 2006. As a valued member of Rena Gilliam’s Agency, Nicole focuses on Home insurance, Auto insurance, and Medicare insurance, among other products. Her dedication to customers shines through in her favorite part of the job: helping customers understand their coverage thoroughly to avoid any surprises down the road.

Beyond her role as an insurance agent, Nicole leads an active and adventurous lifestyle. She finds joy in riding horses, immersing herself in the beauty and freedom of the outdoors. Additionally, Nicole enjoys the serenity and invigoration of swimming, finding peace in the rhythmic strokes of the water.

With her commitment to clarity and transparency in insurance matters, as well as her passion for outdoor pursuits, Nicole brings a unique blend of knowledge and vitality to her role. She is not just an insurance agent; she is a reliable representative and a lover of life's simple pleasures.

Nicole

Taylor Odneal

Customer Care Professional

Taylor Odneal's journey to the insurance industry is marked by a deep commitment to customer service and a genuine passion for helping people. Growing up in the vibrant city of Reno, NV, Taylor learned early on the importance of community and connection. This upbringing instilled in her a strong work ethic and a desire to make a positive impact in the lives of others.

In 2020, Taylor made a significant move to Central Arkansas, seeking new opportunities and a fresh start. This relocation marked a turning point in her career, leading her to join Rena Gilliam’s Agency as a Customer Service Representative. Although she is new to the insurance industry, Taylor has quickly demonstrated her ability to excel in this field, drawing on her extensive background in customer service.

Taylor’s professional journey is driven by her unwavering dedication to helping others. Customer service has always been a passion of hers, and she finds immense satisfaction in making connections and assisting people along the way. Her role at Rena Gilliam’s Agency allows her to combine this passion with her natural talent for communication, helping customers receive the support and assistance they need.

As a Customer Service Representative, Taylor’s responsibilities include addressing customer inquiries, providing information about insurance policies, and helping customers feel valued and understood. Her favorite part of the job is the opportunity to build relationships with customers. Taylor takes pride in knowing that her efforts contribute to the confidence and security of those she serves.

Moving to Central Arkansas has also provided Taylor with a new community to engage with and support. She is dedicated to learning about the unique needs and concerns of residents, and she is committed to being a reliable and loyal resource for them. Her empathetic nature and strong communication skills make her an invaluable asset to the agency and the customers it serves.

In her personal life, Taylor enjoys exploring the natural beauty of Arkansas and participating in community activities. She is passionate about personal growth and is always seeking new ways to improve her skills and knowledge. This dedication to continuous learning is reflected in her approach to her work, where she strives to stay informed about the latest developments in the insurance industry to better serve customers.

As Taylor continues to grow in her role at Rena Gilliam’s Agency, she remains focused on her goal of providing exceptional customer service and building lasting relationships with those she serves. Her genuine care for others and her dedication to her work make her a standout professional in the insurance industry.

Elizabeth Jones

Licensed Sales Professional

Elizabeth Jones has been a dedicated professional in the insurance industry for several years, representing Allstate. Her passion lies in helping customers feel secure and confident in their insurance coverage. Elizabeth takes great pride in helping people understand that they are well-protected and that their hard-earned assets are safe from unforeseen circumstances.

A devoted mother and sister, Elizabeth has a handsome son who brings joy and inspiration into her life every day. In addition, she cares for her older autistic brother, providing him with the love and support he needs. This responsibility has instilled in her a deep sense of empathy and commitment to family, which she extends to her professional life by treating each customer with the same level of care and dedication.

Elizabeth’s off time is filled with a variety of hobbies that reflect her creative and nurturing nature. She enjoys making wreaths, a craft that allows her to express her artistic side and create beautiful, personalized pieces. Her love for music is evident in her ability to play multiple musical instruments, a talent she has honed over the years and finds great joy in sharing with others. Reading is another of her passions; she often immerses herself in books that provide both relaxation and a chance to expand her knowledge.

Balancing her professional responsibilities with her personal life, Elizabeth Jones exemplifies dedication, compassion, and creativity. Her work at Rena Gilliam’s Agency is not just a job but a commitment to making a positive impact on the lives of customers. By helping them be protected and informed, she provides them with confidence and the assurance that they are in good hands.

Lorrie Martin

Lorrie Martin began her career in the insurance industry in 1997, starting as a secretary, where she gained valuable insight into the business and developed a strong foundation for her future roles. In 2024, she joined Rena Gilliam’s Agency as a Customer Service Representative, focusing on Auto insurance and Home insurance. With decades of experience, Lorrie has become highly skilled in understanding the needs of customers and providing them with the right coverage. Her favorite aspect of the job is interacting with customers, as she finds fulfillment in building relationships and assisting customers to help them feel supported and informed. Lorrie’s warm and approachable nature makes her a reliable figure in her community, and she takes pride in helping others navigate their insurance needs.

Outside of work, Lorrie is deeply devoted to her family. She cherishes the time she spends with her grandson and values the close-knit relationships she has with her loved ones. Family traditions are important to Lorrie, and she particularly enjoys her yearly vacations with her husband’s sister and her husband, making memories and exploring new places together. Lorrie also finds joy in simple pleasures like gardening, cooking family meals, and reading, creating a sense of balance between her professional and personal life. With her warm personality, dedication to helping others, and passion for family, Lorrie brings a compassionate and supportive approach to both her work and her home life.

Mia Sanchez

Mia Sanchez began her journey in the insurance industry in 2024 when she joined Rena Gilliam’s Agency as a Service Support Representative. In her role, Mia helps with a wide range of insurance needs, allowing customers to better understand insurance options and support available. Her bilingual skills, fluency in both English and Spanish, allow her to connect with a diverse group of customers and make insurance accessible to a broader community. Mia’s enthusiasm for her work is driven by her love for meeting new people and her eagerness to learn everything there is to know about the insurance field. She takes pride in her role, valuing each interaction as an opportunity to grow her knowledge and help customers better understand their coverage.

Outside of her professional life, Mia has a deep passion for animals and a lively home filled with seven pets. Her love for animals is a big part of who she is, and she takes great joy in caring for them. Another of Mia’s lifelong interests is music; she has been playing the violin since middle school, a skill she continues to hone. Whether performing a familiar piece or learning something new, the violin is a source of relaxation and creativity for her. Mia also enjoys spending time outdoors and exploring nature, finding balance and inspiration outside of her busy work life. A dedicated professional with a passion for learning and connecting with others, Mia brings a warm, caring approach to everything she does, making her an invaluable asset to both customers and her team.

Rafael David Santiago

David Santiago entered the insurance industry in 2023 and joined Rena Gilliam’s Agency in 2024. As a bilingual agent fluent in English and Spanish, David deals with Home insurance, Auto insurance, Life insurance, and Health insurance, helping customers better understand how to find the best options to meet their needs. His favorite part of the job is building lasting relationships and welcoming returning customers, fostering a sense of loyalty and connection with each customer.

Outside of work, David is a movie enthusiast with a creative side that shines through in his love for drawing and comic book art. He has a passion for history and music and enjoys experimenting in the kitchen. He also brings a bit of competitive spirit, having played trading card games at a national level in 2012 and even winning a local karaoke competition in Arkansas in 2018. With his artistic flair and love for people, David brings a unique blend of skills and interests to the agency and customers.

Amanda Bennett

My name is Amanda Bennett, and I am 35 years old. I have been working in the insurance industry for a little over two years now. I truly enjoy my role in helping others protect themselves from the unknown. Every new voice is an opportunity to show the importance of insurance in our daily lives.

Aside from work, I am also a full-time single mama to three amazing boys. I have a 16 year old, a 10 year old and an almost two year old. They keep me on my feet 24/7 and I wouldn’t trade it for anything! In my spare time, I enjoy DIY projects as well as crafting with my mom and my kids. We are always looking for new things to try! We have a cat named Oreo and a hamster named Cinnamon. We are definitely animal lovers.

Amanda Bennett

Amanda Bennett began her career in the insurance industry in 2021, joining Rena Gilliam’s Agency in 2024. She focuses on Home insurance and Auto insurance, where she finds fulfillment in informing customers on how to help protect themselves from life's uncertainties. Amanda takes pride in informing customers about the vital role insurance plays in daily life, turning every conversation into an opportunity for empowerment and understanding.

Outside of work, Amanda is a dedicated full-time single mom to her three amazing boys, aged 16, 10, and nearly 2. Her sons keep her constantly on her toes, and she cherishes the joy and energy they bring to her life. A creative soul at heart, Amanda loves DIY projects and crafting, often teaming up with her mom and kids to explore new ideas and creations.

The Bennett household is filled with love for animals, shared with their cat, Oreo, and hamster, Cinnamon. Balancing work, motherhood, and her hobbies, Amanda embraces every moment with gratitude and passion for what she does, both personally and professionally.