Allstate Insurance Agent
Rena Gilliam, Hot Springs, AR

3955 Central Ave,

Ste 8

Hot Springs, AR 71913

Call

(501) 767-8500to quote by phone

Call

(501) 767-8500to quote by phone

Call

(501) 767-8500to quote by phone

Call

(501) 767-8500to quote by phone

Select a product to get a quote

Auto insurance

Home insurance

Renters insurance

Motorcycle insurance

ATV insurance

Location Details

Office Hours

Day of the Week	Hours
Mon	9:00 AM - 5:00 PM
Tue	9:00 AM - 5:00 PM
Wed	9:00 AM - 5:00 PM
Thu	9:00 AM - 5:00 PM
Fri	9:00 AM - 5:00 PM
Sat	Available by appointment
Sun	Available by appointment

After-hours appointments available.

Available 24/7 at

(501) 767-8500

3955 Central Ave,
Ste 8
Hot Springs, AR 71913
US

Areas Served

Hot Springs Village, Benton, Bryant, Missouri, Bauxite, Saline County, Texas, Northwest Arkansas, Oklahoma

Languages

English, Spanish, Tagalog

Social

Rena Gilliam: Allstate Insurance

You can view my financial industry experience and background at FINRA’s BrokerCheck

Local Allstate Insurance Agent: Rena Gilliam

I’ve been proud to serve as an Allstate agency owner since 2012. What started as a scratch agency has grown into a full-service team committed to helping families protect what matters most. We’re based in Saline County and deeply rooted in the communities we serve.

Giving back is a big part of who we are. Over the years, we’ve supported everything from Benton High School cheerleading to Bryant Athletic Association baseball — and even local bull riding events and soccer leagues. If it brings people together, we’re usually in. I also personally support Junior Auxiliary of Saline County and am especially proud of our agency’s ongoing efforts to raise awareness and funding for Alzheimer’s research and local support programs.

Outside of work, I’m a wife, mom, and part-time chauffeur. My husband Mike and I have two amazing kids — Jaxon and Alexis — and two very spoiled dogs, Roscoe and Wrigley. Between travel baseball, volleyball, and school events, there’s rarely a dull moment. When I get a little time for myself, I love to golf, swim, or just enjoy a quiet morning with a good cup of coffee.

What I love most about being an Allstate agent is knowing we’re making a real difference. Insurance isn’t just paperwork — it’s peace of mind. My team and I take the time to understand customers' goals and priorities, and we work hard to help see their coverage reflects that. Whether it’s protecting a new home, insuring that first car, or preparing for the unexpected, we’re here to help families feel more secure about their future.

Products we offer:

Car Insurance Agent in Hot Springs
Car Insurance Agent in Hot Springs
Helps protect you and your vehicle if you’re involved in a car accident. At a minimum, you’ll likely need bodily injury liability and property damage liability to meet state auto insurance coverage requirements and help protect your finances if you cause an accident that injures another driver or damages their property. We also offer uninsured motorist coverage to help with your expenses if you’re hit by a driver without insurance. If you’re looking for coverage to help protect your vehicle, you might want to consider collision coverage and comprehensive coverage, which help pay repair costs if your car is damaged in a covered loss. And, optional coverages, like new car replacement coverage or loan/lease gap coverage help protect your investment in a brand-new car. I can help you choose a combination of coverages that fulfill state requirements and meet your needs. Give me a call to get a car insurance quote today!
get a quote
Home Insurance Agent in Hot Springs
Home Insurance Agent in Hot Springs
Helps provide protection for your house (dwelling) and your family’s liability as well as the things you own in and around your home such as “other structures” (detached garage, fence, etc.), your personal property (furniture, clothing, etc.) against covered perils such as fire, theft, wind/hail and more. Call me today for a homeowners insurance quote and I’ll help you get the protection your home needs and the savings you deserve with our money-saving discounts.
get a quote
Condo Insurance Agent in Hot Springs
Condo Insurance Agent in Hot Springs
Helps protect the portion of your condo, co-op or townhome for which you are responsible for (inside structure, permanent fixtures, cabinets, etc.) with dependable coverage. Condo policies are HO-6 compliant, and cover family liability and personal belongings against covered perils such as fire, theft, vandalism and more. Contact me today for a quote!
Renters Insurance Agent in Hot Springs
Renters Insurance Agent in Hot Springs
Helps protect your personal belongings inside or outside your apartment from accidents such as, fire, theft, vandalism, and cover family liability. Give me call today to review what type of coverage makes sense for where you live and what you own.
get a quote
Landlords & Hosts Insurance Agent in Hot Springs
Landlords & Hosts Insurance Agent in Hot Springs
Helps protect the structure of your rental property, from covered accidents such as fire, wind/hail, vandalism and more. It also offers protection for the liability you might face as an owner. Let’s chat about the right coverage for your additional property!
Motorcycle Insurance Agent in Hot Springs
Motorcycle Insurance Agent in Hot Springs
Our motorcycle policies include the basic coverage you may need, like liability coverage, which includes passenger liability coverage and uninsured motorist coverage. You can further customize your motorcycle policy with collision coverage and comprehensive coverage to help protect your bike. And, if you have a customized ride, you can help protect your aftermarket gear with optional equipment coverage. Contact me to learn about motorcycle insurance discounts and to get started with a quote for a policy that fits your needs.
get a quote
Business Insurance Agent in Hot Springs
Business Insurance Agent in Hot Springs
Allstate Business Insurance protects your business in ways other insurance might not. A business owners policy (BOP) usually includes three common types of coverage to help protect you and your small business: property coverage, general liability coverage and business interruption coverage. In addition to these basic coverages, the Allstate Business Owners Policy can be customized with additional protection to help cover more aspects of your business. I can help you tailor a policy to fit your small business’s needs. As a small business owner myself, I understand how important it is to protect what you’ve worked so hard to build. Call me for a free review of your current business policy and to learn more about insurance solutions to help protect you, your business and your employees.
Life Insurance Agent in Hot Springs
Life Insurance Agent in Hot Springs
Protect the life you want, for those that matter most. A life insurance policy can help provide financial security for your loved ones by covering expenses like the mortgage, college tuition, and other everyday living costs. Call me today to learn about the different types of coverage Allstate offers.
ATV Insurance Agent in Hot Springs
ATV Insurance Agent in Hot Springs
Help protect yourself and your all-terrain vehicle against the unexpected. We offer bodily injury liability coverage and property damage liability coverage on your ATV insurance policy. If you injure someone else or damage their property while driving your ATV, liability coverage helps pay the other person’s medical or repair bills. If your ATV is damaged in a crash, collision coverage may help. Collision coverage for your ATV helps pay for repairs if you hit another object, such as a fence or a tree. Finally, you may want to consider comprehensive coverage for your ATV in case it’s stolen, vandalized or damaged by hail or fire. Give me a call to get a quote on an ATV insurance policy today!
get a quote
Boat Insurance Agent in Hot Springs
Boat Insurance Agent in Hot Springs
Helps cover your boat on and off the water. Watercraft liability coverage helps pay for another person’s expenses if you injure them or damage their property with your boat. If you’re injured in a boating accident, watercraft medical payments coverage helps pay for your medical bills. Need to repair damage to your boat after an accident? Property coverage for your boat helps cover a crash with another boat or object (like a pier or buoy). It also helps cover theft, vandalism or fire. Help protect your boat against these covered perils during the on- and off-season. We also offer additional coverage for things like your boat trailer, fishing equipment and even towing or fuel delivery when you’re stranded. Need a boat insurance quote? Give me a call today!

20+

Years of
Experience

15+

Years in the
Community

Your Local Allstate Team

Victoria Parsons

Licensed Sales Professional

Victoria "Tori" Parsons is a professional with a passion for insurance, customer relationships, and a dash of entertainment. With two years of experience in the industry, Tori recently took her talents to the agency, where she has already made a mark in just one month.

Tori's dedication to her craft is evident through her Home Insurance and Auto Insurance Licenses, showcasing her commitment to staying informed and up-to-date in the ever-evolving field of insurance. As a producer, she combines her knowledge with a genuine love for working with customers, turning transactions into lasting connections. Her ability to foster relationships has not only been key to her success but has also brought a personal touch to the insurance process for customers.

Tori's skills and interests extend beyond the realm of insurance. A true performer at heart, she takes the stage by storm not only in the insurance world but also in statewide Karaoke competitions. Her charismatic presence and captivating vocals make her a standout in any crowd. Tori's belief in her ability to bring smiles is backed by her quick wit and infectious humor – she proudly claims to be "slightly hilarious."

As Tori continues to create laughter, build relationships, and excel in the insurance world, she exemplifies what it means to be a multifaceted professional, dedicated to her craft and unafraid to let her vibrant personality shine through.

Kait Lambert

Customer Care Professional

Introducing Kait Wilhite, an enthusiastic and friendly receptionist who has been working in the insurance industry for a couple of years. With a warm smile and a welcoming demeanor, Kait takes pleasure in meeting customers each day as she holds the front desk position at the Agency. This reputable Allstate agency boasts two convenient locations in Little Rock and Benton, Arkansas.

During her spare time, she enjoys creating art and crafts projects alongside her daughter. Kait takes pride in backing her husband's band and actively participating in the local music scene in the Little Rock and Benton communities.

Caeley Minard

Customer Care Professional

Caeley Minard firmly believes in the power of positivity and the ability to overcome any challenge with a smile. With a strong focus on customer satisfaction, Caeley works diligently to understand customers' unique circumstances and concerns. She believes that open communication is the key to creating effective insurance solutions that provide peace of mind. Caeley's positive mindset and empathetic nature allow her to forge meaningful connections with customers, helping see their needs are met and their expectations exceeded.

Beyond her commitment to customers, Caeley enjoys spending quality time with her family. On her days off, you can often find her exploring the trails of Arkansas. This time spent in the great outdoors fuels her passion for life and strengthens her ability to bring joy and optimism into her work.

Caeley's infectious enthusiasm and genuine desire to help others make her a valuable asset in the insurance industry. She takes pride in her ability to offer personalized guidance in auto insurance, home insurance and life insurance products, helping see that every individual she assists chooses the coverage to protect what matters most.

Alexandra Schlautman

Licensed Sales Professional

A seasoned agent with extensive industry experience, Alexandra provides tailored solutions and exceptional service. She’s dedicated to helping see that customers have the confidence and protection choices they need.

Stephen Greenway

Customer Care Professional

Allow me to introduce Stephen Greenway, a seasoned insurance professional with over four years of experience at the Agency. Stephen is driven by a genuine passion for assisting individuals and helping see their insurance needs are met with utmost care and attention. His primary goal is to inform people about their insurance coverage, enabling them to comprehend its value long before they actually require it.

Stephen enjoys spending quality time with his family. They form the core of his world and serve as a constant source of inspiration and motivation. Stephen possesses a creative spirit and in his spare time plays the guitar and in his evenings and weeks loves to spend time fishing at the many lakes in the state of Arkansas.

Stephen Greenway is an insurance professional who goes above and beyond to serve customer' needs. His commitment to helping others extends beyond the realm of insurance, as he finds joy in spending time with family, playing the guitar, and engaging in peaceful fishing excursions. With a holistic approach to life, Stephen aims to make a positive impact on those around him, both professionally and personally.

Mandy Beaty

Customer Care Manager

Mandy has been serving Allstate customers since 2017 and currently leads our service team. With a deep commitment to top-notch customer care, Mandy’s mission is to build ta great service team for the business—one that goes above and beyond to provide exceptional experiences at every turn. Family is her pride and joy—she’s a mom of two and proud grandmother of one. Outside the agency, Mandy and her husband love camping, relaxing at the lake, and traveling together.

Jordan Lowe

Director of New Business

Jordan has been representing Allstate since 2015 and currently serves as Sales Manager at our agency. With nearly a decade of experience, she’s passionate about empowering the sales team and helping them reach their full potential. In addition to coaching, Jordan enjoys working directly with customers—offering guidance, answering questions, and helping see they feel confident and informed about their coverage. Outside the office, she loves spending time with her fiancé and their four beloved pets.

Kevin Thompson

Director of Agency Operations

Kevin is an Arkansas native with over 16 years of service in Leadership and Operations. After graduating from Magnet Cove High School, Kevin went on to join the US Navy, deploying overseas 4 times with the Carrier 8 Strike Group onboard the USS Theodore Roosevelt CVN-71, where he also served as a Search & Rescue Swimmer and Division Leader for 8 years. Kevin has been representing Allstate for almost 4 years now and although Kevin is an Operations Jedi Master, he especially enjoys the hospitality side of insurance and often says that "relationships are the core foundation of what we do". In his spare time, Kevin enjoys the classics; faith, family, food, and football.

Holly Nall

Customer Care Professional

I began my career in the insurance industry in 2019 and have since held multiple state licenses that allow me to serve customers with a broad range of needs. Growing up in Saline County and graduating from Benton High School gave me a strong appreciation for this community, and I am proud to now support the families and individuals who call it home. I am committed to providing customers with clear guidance, personalized solutions, and positive experience at every step. Building strong relationships and helping people protect what matters most is truly the most rewarding part of my work. I married my high school sweetheart, and together we are raising two wonderful boys who keep us busy and grounded. Outside the office, I enjoy spending quality time with my family whether that’s building race cars with my husband, relaxing on the lake, getting lost in a good book, or exploring the outdoor.

Triston Auld

Licensed Sales Professional

Triston joined in 2025 and specializes in Home, Auto, Business, and Life insurance. His approachable style and customer focus helps see customers feel fully informed and confident. Outside of work, he enjoys barbering, hiking, and

Rebekah Scott

Customer Care Professional

With 10+ years at the agency, Bekah helps see every new customers onboarding experience is smooth and supported from day one. She’s active in her church and loves reading in her spare time.

Crystal Neal

Sales Professional

Crystal Neal began her insurance career in 2025 when she joined the Agency. As a Sales Support Specialist, Crystal focuses on onboarding new customers and helping them feel welcome from the very start. She enjoys assisting people through the process and helping them feel comfortable with their coverage.
Crystal’s favorite part of her role is knowing she’s helping customers save money while also creating a sense of home and security for them. She takes pride in providing a smooth and positive experience for every person she works with.
Crystal enjoys spending time outdoors in her free time and has a special love for pandas. Whether she’s exploring nature or learning something new, she brings the same enthusiasm to her personal life that she does to her work.

Anthony Inocencio

Licensed Sales Professional

Anthony Inocencio began his insurance career in 2012 selling Life insurance and Health insurance before expanding into Home insurance and Auto insurance in 2014. In 2025, he joined the Agency, where he continues to help customers protect what matters most. Fluent in English and conversational in Filipino, Anthony takes pride in connecting with a wide range of customers and providing them with thoughtful, personalized service. His favorite part of the job is helping customers while being part of a supportive, hardworking team that shares his passion for making a difference.
Family is at the heart of everything Anthony does. Married with three children, he’s driven by his desire to be the best version of himself—both personally and professionally. After living in California for over 20 years, he and his family moved to Florida in 2019 to be closer to his elderly parents. They now take full advantage of Florida’s beauty with spontaneous weekend trips to places like Orlando, Tampa, Miami, and Naples.
While he once spent much of his free time playing volleyball, softball, and surfing, these days Anthony enjoys cheering on his kids in their own activities. He still keeps active with workouts and games of pickleball, tennis, and golf. With a Bachelor’s degree in Biology and a background in pharmaceutical sales, Anthony brings a unique blend of discipline, curiosity, and people skills to his role in insurance—qualities that make him a valued member of the Agency.

Sarah Holbrooks

Licensed Sales Professional

Sarah Holbrooks has been in the insurance industry for nearly six years, dedicated to helping customers navigate their insurance needs one policy at a time. She combines her passion for knowledge and service to make insurance clear and approachable, empowering customers to feel confident about their coverage—from understanding policy details to managing claims.
At home, Sarah shares life with her partner, DJ, and is the proud mother of three daughters and two bonus daughters, who keep life lively and full of joy. When she’s not working or caring for her family, Sarah enjoys live music, road trips, and long walks on the beach. A devoted football fan, Sundays are reserved for cheering on her beloved Saints, even when the season presents its challenges.
Known for her passion and a healthy dose of “nerdiness,” Sarah brings energy and warmth to every interaction. She’s proud to be part of the outstanding team at the Agency and looks forward to helping you with your insurance needs soon.

Lee Nickols

Licensed Sales Professional

I was born in Missouri and raised in Arkansas. I try and live by the motto of “The meaning of life is to find your gift. The purpose of life is to share it. ”I am a published poet and used to be in a pop cover band. I love to create art and sing with my free time. I have been educated through 17 years of financial experience and my continuing education with insurance training. As a licensed staff I strive to make the customer experience the best possible and become a great representative. My work goal is to achieve the highest level of customer service possible to assist customers.

Emily Barnes

Director of Performance Growth

Emily has been in insurance since 2017, focusing on Life, Retirement, and other products. She’s passionate about helping customers reach “Ah-ha” moments of understanding. A Physical Therapist and certified Yoga Instructor, E

Kayla Rutherford

Licensed Sales Professional

Kayla began her career in the insurance industry in 2020, starting in life/health insurance before transitioning to Property & Casualty in 2022. She specializes in new business sales and is passionate about helping customers with their policies and the value behind their choices.
Kayla takes pride in turning what can often feel like a confusing insurance conversation into something simple, approachable, and even enjoyable. Helping see every customer feels confident, informed, and well cared for.

Kat Duester

Customer Care Professional

Kat began her insurance career in 2018 and joined the Agency in 2025 as a Customer Service Representative. She services both home insurance and Auto insurance, offering dependable support and assistance to customers. What Kat loves most about her role is the lasting friendships she has built with longtime customers—connections rooted in loyalty, consistency, and care. Kat expresses her creativity through art and sculpture, finding joy and balance in the creative process. Her passion for helping others combined with her artistic mindset brings a unique energy to the team.

Alexis Turnage

Licensed Sales Professional

Alexis joined in 2025 and helps new customers find their Home, Auto, and Commercial coverage. Based in Benton, she enjoys time with her two boys, her pets, and cooking homemade meals for her family.

Melissa Figueroa

Licensed Sales Professional

Melissa began her insurance career in 2005 and brought her two decades of experience to Agency in 2025. She focuses on selling Home insurance and Auto insurance and is passionate about helping customers clearly understand the policies they’re purchasing. Melissa believes that when people know what they’re buying, they can feel more confident and empowered in their choices.
Melissa is a proud mom who enjoys spending quality time with her kids. Whether they’re catching the latest movie together or watching a basketball game, family time is always a priority. Her dedication to customers and her down-to-earth, approachable style make her a reliable and valued member of the team.

Tammy Brooks

Customer Care Professional

Tammy Brooks began her insurance career in 2020 and brought her dedication to customer care to the Agency in 2025. As a Customer Service Representative, she services Home insurance and Auto insurance, providing dependable support and assistance to every customer she assists. Tammy’s favorite part of the job is simple but meaningful—helping people whenever she can and making their insurance experience smoother and less stressful.
Outside of work, Tammy enjoys spending her time fishing and creating miniatures, blending relaxation with creativity. Whether she’s out on the water or crafting tiny, detailed scenes, she brings patience and attention to detail to everything she does. Tammy’s genuine kindness and steady presence make her a valued part of the team.

Melanie Briseno

Licensed Sales Professional

Melanie Briseno is a dedicated insurance professional who is fluent in both Spanish and English, making her a valuable resource for a wide range of customers. She focuses on helping protect what matters most, Auto insurance, Home insurance, and more. Although a career in insurance wasn’t originally part of her goal, it quickly became her passion. Since joining Rena Gilliam’s Agency, Melanie has embraced her role with enthusiasm, finding fulfillment in building relationships and helping customers make informed decisions about their coverage.

Melanie’s favorite part of her job is the connection she makes with each customer. She believes that insurance isn’t just about policies, it’s about confidence in your coverage, and she takes pride in assisting people through the process with clarity and care. Outside of work, Melanie enjoys life at home with her two pampered pups, who she happily admits run the household. She also has a green thumb and enjoys nurturing her growing collection of houseplants, adding a bit of nature to her everyday life.

TJ Melton

Renewal / Customer Service

TJ Melton has been with us since March 2017. She loves discussing life and retirement and helping customers set up appointments with Dan, a Customer Care Professional. TJ and her husband were missionaries from the Philippines for

TJ Melton has been with us since March 2017. She loves discussing life and retirement and helping customers set up appointments with Dan, a Customer Care Professional.
TJ and her husband were missionaries from the Philippines for over 10 years. She speaks fluent Tagalog. Only muscle cars will do for TJ!

Lori Ross

Licensed Sales Professional

With over 12 years of experience at our agency, Lori brings seasoned knowledge and a strong commitment to helping customers find the protection that fits their needs. Her dedication and depth of understanding make her a valued res

Shelbie Koncaba

Customer Care Professional

Shelbie Koncaba moved to Central Arkansas in 2013 and has spent the years since building strong roots in the community. She has been in the insurance industry since 2014 and is proud to be part of the Agency. Shelbie loves helping people feel confident and secure in their coverage choices, taking the time to listen to their needs and help them have the right protection for themselves and their families.
Family is at the heart of Shelbie’s life. She has been married for over ten years and is the proud mother of two daughters who keep life busy, fun, and full of energy. Their household also includes cats, dogs, and a bearded dragon, seeing there’s never a dull moment. When she’s not working, Shelbie enjoys volunteering at her daughters’ school, traveling with her family, spending time outdoors, and connecting with friends and community members.
Helping others is more than just a job for Shelbie—it’s her passion. She takes pride in building genuine relationships with customers, understanding their concerns, and assisting them to coverage that gives them confidence. Her goal is always to help see families feel supported, confident, and cared for every step of the way.

Jill Brito

Licensed Sales Professional

Jill has been working in the insurance industry since September 2021. She enjoys helping customers feel confident that they're properly insured by helping them on their coverages and identifying needs they may not have even realized they had. Outside of work, Jill loves singing, Broadway shows, and spending time at the beach-yes, beach even a man- made lake beach counts!

Ryan Goddard

Licensed Sales Professional

With 6 years in the insurance industry, and recently welcoming the joy of my first child, I understand how important it is to protect what matters most. I value family, clear communication, and making insurance simple and stress-free. Outside of work, I enjoy sports, traveling, and firing up the grill or smoker for family and friends.

David Griffiths

Licensed Sales Professional

David Griffiths began his insurance career in 1998 in the United Kingdom and joined the Agency in 2022. In his role, he services policies and provides solution sales and help with coverage. David enjoys helping customers find options for all their insurance needs, especially in situations that require creative problem solving and specialized coverage.

With decades of industry experience, David takes pride in helping customers feel supported no matter how unique or complex their insurance situation may be. He values building relationships through knowledge, service, and a commitment to finding the best fit for each customer.

Originally from the United Kingdom, David has also lived in Texas before eventually settling in Arkansas. Outside of work, he is a keen motorcyclist who enjoys the freedom and adventure of being out on the open road.

Allstate Insurance Agent Reviews

kathy sanders

Mar. 20, 2026

What feedback I’ve had has been very pleasant.

Agent Response

This is great to hear, Kathy. We’re glad everyth

This is great to hear, Kathy. We’re glad everything has been pleasant and appreciate you taking the time to leave a review.

terrie sewell

Mar. 15, 2026

Agent Response

Really appreciate this, Terrie. Thanks for taking

Really appreciate this, Terrie. Thanks for taking a moment to leave a 5-star review.

richard holland

Mar. 9, 2026

Had no problem

Agent Response

Great to hear, Richard. We appreciate the 5-star r

Great to hear, Richard. We appreciate the 5-star review.

tyrone derish

Feb. 23, 2026

jesse caver

Feb. 21, 2026

Very easy to deal with, saved me lots of money.

bobby faulkner

Feb. 20, 2026

sandra craig

Feb. 17, 2026

gary elbert

Feb. 12, 2026

jerry moffitt

Feb. 12, 2026

I felt as though my concerns were heard and a solution was presented that was explained well and met my needs. Very pati

I felt as though my concerns were heard and a solution was presented that was explained well and met my needs. Very patient.

lisa barnes

Feb. 2, 2026

I had a great experience with Allstate so far. It was easy to switch from my previous 2 insurance companies, and it was

I had a great experience with Allstate so far. It was easy to switch from my previous 2 insurance companies, and it was a very smooth transition.

ebony washington

Feb. 1, 2026

I don't like that I have no tickets, nothing negative during my coverage yet the service price is increasing. Causing m

I don't like that I have no tickets, nothing negative during my coverage yet the service price is increasing. Causing me to search for a better rate again. I don't like the price gouging. It makes me not appreciate the relationship.

robert rogers

Jan. 31, 2026

marvin davis

Jan. 21, 2026

Great job would recommend highly thank you Marvin davis

clinton pye

Jan. 20, 2026

Always on point with great service.

mary butler

Jan. 19, 2026

marc bartholomew

Jan. 12, 2026

So far so good, no complaints. Rena has served us well. Thank you.

sherry yates

Jan. 12, 2026

Right now I'm satisfied

robert mcginnis

Jan. 10, 2026

janet seffense

Jan. 9, 2026

Very efficient, pleasant to work with.

vivian lee

Dec. 29, 2025

Very difficult to speak to your agent. Always get someone new or have not spoken to before that doesn't understand what

Very difficult to speak to your agent. Always get someone new or have not spoken to before that doesn't understand what you need.

Agent Response

Thank you for taking the time to share your feedba

Thank you for taking the time to share your feedback. We understand how important it is to work with someone familiar with your account. While we do have a team approach and several licensed agents available to assist so our customers are not left waiting, you are always welcome to request a specific agent if there is someone you prefer to work with.
Our team has over 100 years of combined experience, and any of our agents are fully equipped to help with your needs. We truly appreciate your feedback and will use it to continue improving the experience for our customers.

Allstate Online Review Policy

Your Local Allstate Team

Victoria Parsons

Licensed Sales Professional

Kait Lambert

Customer Care Professional

Caeley Minard

Customer Care Professional

Alexandra Schlautman

Licensed Sales Professional

Stephen Greenway

Customer Care Professional

Mandy Beaty

Customer Care Manager

Jordan Lowe

Director of New Business

Kevin Thompson

Director of Agency Operations

Holly Nall

Customer Care Professional

Triston Auld

Licensed Sales Professional

Rebekah Scott

Customer Care Professional

With 10+ years at the agency, Bekah helps see every new customers onboarding experience is smooth and supported from day one. She’s active in her church and loves reading in her spare time.

Crystal Neal

Sales Professional

Anthony Inocencio

Licensed Sales Professional

Sarah Holbrooks

Licensed Sales Professional

Lee Nickols

Licensed Sales Professional

Emily Barnes

Director of Performance Growth

Kayla Rutherford

Licensed Sales Professional

Kat Duester

Customer Care Professional

Alexis Turnage

Licensed Sales Professional

Alexis joined in 2025 and helps new customers find their Home, Auto, and Commercial coverage. Based in Benton, she enjoys time with her two boys, her pets, and cooking homemade meals for her family.

Melissa Figueroa

Licensed Sales Professional

Tammy Brooks

Customer Care Professional

Melanie Briseno

Licensed Sales Professional

TJ Melton

Renewal / Customer Service

TJ Melton has been with us since March 2017. She loves discussing life and retirement and helping customers set up appointments with Dan, a Customer Care Professional.
TJ and her husband were missionaries from the Philippines for over 10 years. She speaks fluent Tagalog. Only muscle cars will do for TJ!

Lori Ross

Licensed Sales Professional

Shelbie Koncaba

Customer Care Professional

Jill Brito

Licensed Sales Professional

Ryan Goddard

Licensed Sales Professional

David Griffiths

Licensed Sales Professional

Frequently asked questions

What are your agency hours?

Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday:
Sunday:

Are you open on weekends?

Saturday:
Sunday:

Can I text your agency with questions?

No, we do not have text messaging services.

What languages do you speak?

We have staff members available who speak the following languages: English, Spanish, Tagalog

Do you have more than one location?

2103 Highway 5 N, Benton, AR
5206 W Village Pkwy, Rogers, AR

Rena Gilliam is insurance licensed in the state(s) of Arkansas and Texas. If you do not reside in the state(s) of Arkansas or Texas, please go to the Find an Agent section on allstate.com to search for another Allstate Agent or Personal Financial Representative.

Based on coverages selected. Subject to terms, conditions, availability & qualifications.

This material is intended for educational purposes only. Auto and homeowners insurance, and other property and casualty insurance products, are available from Allstate Insurance Company, Allstate Indemnity Company, Allstate Property and Casualty Insurance Company, Allstate North American Insurance Co. and Allstate Fire and Casualty Insurance Company (Home Offices: Northbrook, IL); Allstate New Jersey Insurance Company and Allstate New Jersey Property and Casualty Insurance Company (Home Offices: Bridgewater, NJ); and Allstate County Mutual Insurance Company and Allstate Texas Lloyd's (Home Offices: Irving, TX). This life insurance information is provided for general consumer educational purposes and is not intended to provide legal, tax or investment advice. Life insurance also offered and issued by third party companies not affiliated with Allstate. Each company is solely responsible for the financial obligations accruing under the products it issues. Product guarantees are backed by the financial strength and claims-paying ability of the issuing company.

Securities offered by Personal Financial Representatives through Allstate Financial Services, LLC (LSA Securities in LA and PA). Registered Broker-Dealer. Member FINRA, SIPC. Main Office: 151 North 8th Street, Suite 450, Lincoln, NE 68508. (877) 232-2142.

Check the background of this firm on FINRA's BrokerCheck website.

you're in good hands^®