About Ross Shales - Mandeville Allstate Insurance Agent
Athlete
Family
Foodie
Gardening
Health/Fitness
Movie Buff
Spiritual
Sports Fan
Volunteerism
As a Personal Financial Representative living in Greater New Orleans for 22 years with my wife, Mary and 4 children I know many local families. My knowledge and understanding of the people in this community help me provide over 1500 customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important – your family, home, car and more. I’m also here to help you prepare a strategy to achieve your financial goals.
I’m proud to work with a company who’s been serving satisfied customers for over 70 years. I can offer quality insurance that’s affordable and provide easy access for you to contact me in person, over the phone, or through my Web site - wherever and whenever you need. Both Allstate and I know how important price and service are for a long-lasting relationship.
Education
B.A. LSU
Master of Arts-Notre Dame Seminary
Civic Services
21-year member U.S. Army Reserves
Retired 22-year member of the U.S. Army
Reserves and Louisiana National Guard
Industry Services
Member of the Allstate Southern Regional Advisory Board
Awards
Inner Circle Elite-2 years
Allstate Leader's Forum-6 years
Circle of Champions-4 years
Honor Ring-6 years
20+ Years of Service
Meet the Team
Roger Shales, Jr.
Licensed Sales Producer
Roger has 16 years’ experience in the insurance industry. He is married to Anita and a father of Samantha and Julian. He likes fishing, hiking, cooking and participating in or coaching all outdoor sports with his children. .
Lisa Winslow
Licensed Sales Producer
Lisa Winslow was born and raised in Connecticut and moved to LA in 2007. She joined the Lake Insurance & Financial in 2012 and specializes in auto, home, life and retirement. When she’s not in the office, Lisa enjoys blue water and white sandy beaches.
Kelmon Kiper
Sales Support Representative
Keimon joined the team in March of 2016. She dedicates her life to work, school and working out. She is currently studying in the dental health field. Keimon loves to travel the world and to try out different types of food. She also enjoys outdoor activities and spending time with her family.
Besstina Burks
Sales Support Representative
The proud mother of three beautiful children, two boys and one girl, Besstina was born and raised in Detroit, MI. She moved from Detroit to Athens, AL, where she graduated from high school in 2006. Besstina got married right after high school and has been married for ten years. With her husband a chief in the U.S. Navy, Besstina has traveled to many parts of the world. Her family has been stationed in New Orleans for six years, now. She is a very active mom with her boys’ sports and her daughter’s gymnastics and dance keeping Besstina on her toes. Her children are honor students at the Harriet Tubman Charter School. Besstina is currently in the process of finishing her education, pursuing her master’s degree in nursing. She is currently a certified nursing assistant and is also certified in other fields.
Deborah Hicks
Sales Support Representative
The mother of two, six-year-old Joli and eight-year-old Jose Jr. (JJ), Deborah is originally from Baton Rouge. She moved to New Orleans in 2006 and joined our team in January, 2017. Deborah likes to spend time with her kids, going to the beach, or simply staying home and watching some good movies.
Quanisha McGowan
Administrative Assistant/Receptionist
Quanisha joined the Lake’s team in April, 2017. She is dedicated to God, family and her job. She loves to bike ride anywhere in the world, when she gets the chance. Dubai is her favorite place to visit.
Katrena Watson
Customer Service Representative
Katrena joined the team in May of 2015 as a receptionist. She became a licensed service producer and was promoted to service manager in June 2016. Katrena is a mother of four, grandmother of one, and dedicates her life to family, work, and serving her community. She grew up in New Orleans, whose culture inspires her to learn about other cultures through traveling and experiencing their way of life. If she is not on a cruise or on a flight, you can find her at a Saints Game!
Chris Kirkwood
Customer Service Representative
Chris has been with the team since October of 2015. A native of Metairie, and a graduate of St. Martin's Episcopal School, Chris enjoys the benefits of living just outside of New Orleans. He loves music, Jazz Fest, Crawfish boils, The Saints, and Mardi Gras. In his leisure time he enjoys several hobbies, such as traveling, poker, stand-up comedy, football, playing drums, and most of all, spending time with his family.
Ben Chauffe
Office Manager
Ben is a New Orleans native. He began working as a licensed insurance producer in 2006, and has been with the agency since 2009. He is currently serving as the agency’s operations officer. When Ben is not working, he enjoys spending time with his wife Amy, and two sons, Sebastian and Christian. He also loves fishing, the Saints and LSU.
Lindy Worley
Customer Service Representative
Lindy joined the team in March of 2017. Being new to New Orleans she is enjoying all the city has to offer! Lindy loves to eat, sing, listen to different music, travel, and spend time with her boyfriend, Andrew and her beloved dog, Sadie.
Courtney Trosclair
Customer Service Representative
Courtney has a bachelor’s degree in psychology. She works in customer service and enjoys assisting customers with their insurance needs. She grew up in Bogalusa, LA, but now lives in Harvey, LA with her husband, Joshua. She is always eager to learn new things and take on any challenge she is given.
Mark Chachere
Be Ready For Whatever the Road May Bring.
From fixing a flat to getting a jump, Allstate offers several roadside assistance plans to help get you back on the road. Let’s find the roadside product that best suits your needs and your budget.
Want to request an appointment for a call or visit? Use the calendar to pick the date you'd like to visit and then choose a time. While we can't guarantee agency availability, your request will route to the agency inbox and we'll do our best to accommodate your schedule.
In an effort to support Zeus’ Rescues, a pet adoption clinic, my agency participated in Chili Dog 2017, a chili cook-off and fundraiser hosted by the New Orleans Metropolitan Association of Realtors. I served “Vegetarian Devine,” a crowd-pleasing dish created by my wife, Mary. All proceeds from the event benefited Zeus’ Rescues and will be put to good use as the organization continues to help pets find forever homes.
Allstate Foundation Grant for Habitat for Humanity St. Tammany West
Our agency recently helped secure an $11,000 Allstate Foundation Helping Hands in the Community grant for Habitat for Humanity St. Tammany West. The funds will be used to work towards eliminating poverty and homelessness. Giving back to my local community is tremendously rewarding and gives me a sense of purpose. I believe when we help others our communities are stronger and healthier, which is why I’m proud to support Habitat for Humanity’s work.
Allstate Foundation Helping Hands Grant for Covenant House New Orleans
To support our community, Covenant House New Orleans recently received a $1,000 Allstate Foundation Helping Hands in the Community grant on our behalf to further its mission of providing a safe haven for homeless, runaway and at-risk youth ages 16-22. Giving back to our local community through volunteerism is tremendously rewarding and gives our team a sense of purpose. We believe that when we help others, our communities are stronger and healthier.
You are now leaving Allstate. Classic Car insurance is not an Allstate product. The policy is provided/quoted by The Hagerty Group, LLC., a third party company not affiliated with or endorsed by Allstate, under an expanded market program. Click here for program information.Allstate is not responsible for the policy or privacy practices of The Hagerty Group, LLC. We encourage reading their privacy policy before providing personal information.
You are now leaving Allstate. Pet health insurance is not an Allstate product. The policy is provided/quoted by Embrace, a third party company not affiliated with or endorsed by Allstate, under an expanded market program. Click here for program information. Allstate is not responsible for the policy or privacy practices of Embrace. We encourage reading their privacy policy before providing personal information.
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Quote classic car insurance online
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You are now leaving Allstate. Classic Car insurance is not an Allstate product. The policy is provided/quoted by The Hagerty Group, LLC., a third party company not affiliated with or endorsed by Allstate, under an expanded market program. Click here for program information.Allstate is not responsible for the policy or privacy practices of The Hagerty Group, LLC. We encourage reading their privacy policy before providing personal information.
You are now leaving Allstate. Pet health insurance is not an Allstate product. The policy is provided/quoted by Embrace, a third party company not affiliated with or endorsed by Allstate, under an expanded market program. Click here for program information. Allstate is not responsible for the policy or privacy practices of Embrace. We encourage reading their privacy policy before providing personal information.
Ross Shales is insurance licensed in the state(s) of Louisiana, Mississippi, and Texas. If you do not reside in the state(s) of Louisiana, Mississippi, or Texas, please go to the Find an Agent section on allstate.com to search for another Allstate Agent or Personal Financial Representative.
Subject to terms, conditions & availability.
This material is intended for educational purposes only. Auto and homeowners insurance, and other property and casualty insurance products, are available from Allstate Insurance Company, Allstate Indemnity Company, Allstate Property and Casualty Insurance Company and Allstate Fire and Casualty Insurance Company (Home Offices: Northbrook, IL); Allstate New Jersey Insurance Company and Allstate New Jersey Property and Casualty Insurance Company (Home Offices: Bridgewater, NJ); and Allstate County Mutual Insurance Company and Allstate Texas Lloyd's (Home Offices: Irving, TX). Life insurance issued by Allstate Life Insurance Company: Northbrook, IL; and American Heritage Life Insurance Company: Jacksonville, FL. In New York, Allstate Life Insurance Company of New York: Hauppauge, NY. Securities offered by Personal Financial Representatives through Allstate Financial Services, LLC (LSA Securities in LA and PA). Registered Broker-Dealer. Member FINRA, SIPC. Main Office: 2920 South 84th Street, Lincoln, NE 68506. (877) 525-5727.
Check the background of this firm on FINRA's BrokerCheck website.
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